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October 2023 by Ced Diego
Slow as Molasses.I arrived 20min late for a tire change appointment, and they gave my slot to a walk-in, which is fine. My fault for being late.I told them I’d take the tires.It took them 30 minutes just to “dispense” the tires. They were moving so slowly that I walked into the garage, grabbed the tires, and put them in the trunk myself. By the time they i left, 50 minutes after my appointment time, they still has not moved the walk-in guy’s car into the bay.Went to a tire shop oh El Cajon. They had the wheels balanced and installed in 40min.
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October 2023 by eduardo azevedo
Bought tires there’s, paid extra for tires insurance. You have free rotation but they don’t do it unless you ask and they don’t tell you that, you have to read the paper(receipt)after you already bought.Got one tired damaged, they create all the reasons to don’t fix it.Took my car to next place to fix and they did it.They trick you there. Be careful.
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October 2023 by Tom R.
Went the to purchase new wiper blades. How simple could that be? Well not so simple when all the reference book for the right ones have missing pages and are useless, about as useless as the girl behind the counter whose purpose in life is to sit on her arse all day and not be bothered helping customers, then say I'm so busy and run and hide when asked for assistance. This is a case of the wrong person for the job, a square peg jammed into a round hole. it happens all the time, people get hired for jobs they're not cut out for. But most business recognise this right away and move or transfer the person, instead this company lets the customer suffer and turns what should be a simple purchase into a big headache. Walmart can do better.
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September 2023 by Dylan Everman
Dropped my car off for an oil change that took 3 hours and got the text message saying it was ready 4 minutes before closing. Had to get a ride to work the next morning. Staff doesn’t really know what they’re doing.
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September 2023 by Al Coholic
Auto Care Center Employees have minimal customer service skills & they are grumpy most of the time. The work super slow at turtle speed! Maybe the Corporate makes them work hard and not pay them a decent living wage. Price for service is good and you get what you pay for! If you want the cheapest place for oil change this is the place to go. If you are okay with paying $90-$110 for a full synthetic oil change, expect speedy & good customer service then go elsewhereService: Oil change
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August 2023 by Dolton Rambler
Just a few cars in front of mine, but simple oil change took 3 hours from arrival. A dozen customers watched with me while staff stood around vaping and laughing at us. They never lifted my hood, and did not check or fill any other fluids, so I wonder if they actually changed the oil. Go somewhere else.
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August 2023 by Dolton R.
Just a few cars in front of mine, but simple oil change took 3 hours from arrival. A dozen other customers watched with me while staff stood around vaping and laughing at us. They never lifted my hood, and did not check or fill any other fluids, so I wonder if they actually changed the oil. Go somewhere else.
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July 2023 by Hong Phan
Got there early at 6:45am before they opened at 7am and luckily there was only one car ahead of me. They got to me pretty quickly after opening and finished my oil change and tire rotation within an hour. Since I had bought my tires at Walmart, they did my tire rotation for free which I didn’t even know could be free. Overall beats the price of any oil changes around, the free tire rotation was a huge plus, and the service speed was great!
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July 2023 by Jeff Gilbert
Called before and no one picked up so i drove 30 mins for a battery test. I showed up at 530 and they said they dont have time for a bttery test from the manager. They dont close til 7. And then 3 of them stood around. Techs wrre nice but needs new management. They lost my business. Can go to any auto parts shop for simple battery test. Takes 5 mins
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June 2023 by Liz Lemesevski
I purchased new tires on line and made a noon appointment to get them installed. When I arrived, it was difficult to find the auto center. The installation took 1 1/2 hours. My rating is based on the lack of customer service. I wish that the center was more welcoming. Joe came to help me after I was left there by another tech. The work itself was good. I did have to go elsewhere for a wheel alignment. Make sure you do the math New Tires = price of tires + sales tax + installation cost + alignment / it took total of 3 hours to get tires installed and alignment. Plus drivng time.
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June 2023 by Maria Duarte
AWFUL!!! Waited in line in the oil change line for 10 mins. The check in guy never made eye contact or anything. Noticed a very rotund dirty looking mechanic come out and tell some lady their busy, wait is 3 hours. Didn't apologize, wasn't friendly.... just awful!! I decided to go to Qwik Lube and they got me right in. And were very nice!
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June 2023 by Katie Magill
Needed all 4 tires replaced. Ordered my tires online and said the earliest appointment was a week out because tires were not in stock. I showed up to appointment at 11 and they said the tires weren't there and they didn't know when they would be there (I had received an email and text confirmation of the appointment so I was assuming they had my tires). Since I ordered them online, I had already paid for these tires so I asked to cancel the order because I was leaving for a road trip in 2 days and was going to go somewhere else. They told me to cancel online. Once I got ahold of someone on the phone to help me, they told me I had to call the auto center to cancel the order. I called the auto center and they said they found the tires. However, it was already 2 hours later and my car had been serviced elsewhere. I lost out on a good deal and ended up having to pay way more because of their lack of care. The management and customer service of this place is terrible. They weren't even that busy when I was there. Glad I was able to get my car in somewhere else as I'm not sure I fully trust these guys to get the job done correctly.
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June 2023 by Scott T.
4 associates to do an oil change. 2 to change 1 tire. Associates take a break before moving to the next vehicle. 2 cars ahead of me and was told 2 hours wait. Walmart in Jerseyville Illinois. Walmart has lost my (3) vehicles service and tires.
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June 2023 by mark laurance
I arrived on a Saturday morning and they said it would be about 4 hour wait. They were done in 1.5 hours. $57 for full synthetic oil change is a deal you can’t find anywhere else
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May 2023 by Matthew Piché
I got new tires and the installation was on time and went great. I had some concerns going in about my battery and they were willing to test it for me. The battery was bad and I ended up installing a new one myself in the parking lot. I had engine issues immediately after installing so two techs came out and took a look figured out the issue (Toyotas have temporary issues with low idle after new battery installs) and identified a few other things that I should take care of. It was stressful at first but they walked me through it and I was on my way again in no time. Super thankful for their help