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April 2023 by Kate Nance
Thank you for cashing my payroll check
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March 2023 by Juan Vera
We submitted an order for currency exchange. My experience is based off that request. My wife made the request but due to her being sick (Covid), she is unable to pickup the exchange. She called the bank and since i was nearby the bank decided to stopby. The teller said he needs to verify and thats when i overheard him talking to the manager... "I already told his wife is has to be her" - yelled out the manager. I then went to speak with her and explained the situation. We've banked at wells fargo for a long time and have done this before. My wife is sick, etc. The lady said sorry but it has to be her, no exceptions. I continued to explain why she can't come yet continued to say no regardless if i was on the account or not. I offered bank card, SSN, video call, driver license, etc. and it was still a no. I asked for the manager and was told she was the manager. I then asked for someone higher up and she said it was just her. I continued to say this is a bad judgement call and that I would probably move to cancel all business with wells fargo and she just stayed quiet.
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November 2022 by Robert T.
Replacement credit card was mailed AFTER the current expired and the new one (additionally) had to be cancelled because it WAS ALREADY HACKED.You could could not script a worse customer service debacle than this. It is a textbook example of how not to service bank customers. I can't say that I would recommend Wells Fargo to anyone.
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October 2022 by Amir Ghods
unfortunately, none of the wells Fargo branches don't answer the phone calls
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October 2022 by H S
Staffs are not willing to help. The man with red hair does not seems to want to walk there.
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July 2021 by Norbert K.
I seldom use this branch ... and only for its ATM. It's conveniently located off CA56 Carmel Creek Rd exit. There's plenty of parking in the shared shopping center lot, but rather odd traffic flow. It's also across the street from Scripps Clinic Carmel Valley. Big negative: no drive-thru ATM ... only walk-up near front door.
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September 2020 by Sonny Q.
Ryka Milovanoski (banker) ... Bianca Arango ...teller manager ..Rock .. as well all staff I always had best of the best service .. top class they go out of the way to help ... indeed nothing like that in the banking customer service ... thank you so much I really appreciate you ...
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July 2020 by Susanne B.
Very poor customer service. At a recent visit to Piazza Carmel, I needed change for a gift (5 twenties for a hundred dollar bill). It's a bank, right? They refused very rudely after I was asked whether I was a customer (I was in the past). Then drove to 'my' bank, where I was helped in a friendly way, no questions asked or account number needed.No neighborhood service, wouldn't recommend to anybody!
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May 2020 by Haris Khan
Pathetic staff
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April 2020 by Haris K.
Pathetic staff, avoid at all costs . Don't waste your time here, really low quality staff
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September 2019 by Darryl G.
Not sure why so many people have posted such negative reviews for this branch, as I have always felt welcomed and received good service.
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April 2019 by Dave M.
4-3-19 I had some computer issues review my accounts at Wells Fargo so I went to my local branch on Valley Center Dr. Personal banker, Ryka Milovanovski, offered to help me and quickly all issues were resolved in a very professional manner. THANK YOU Ryka and Wells Fargo!! DAVE MCINTYRE
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August 2018 by S S.
I am appalled that this branch has such a revolting rating! I have been a loyal Wells Fargo customer for over 10 years now. This specific branch is friendly, committed and remembers you by name every time you walk in. I have seen fabulous employees come and go and regardless of that situation the customer service is still 100%. From disputes, fraudulent activity, and basically anything, this bank has my 100% trust for the rest of my life.
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July 2014 by Zach Nelson
Great service and friendly tellers/bankers! They always do things right the first time and go out of the way for their customers!