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August 2023 by Jamul P.
I normally buy food here, cooked ready to eat or groceries, I have nothing but good comments, the service of the people working here is great, they really all are looking for a way to help but they get to serve some jrks as always , I've seen it twice happening in line and once they got robbed by waking away as is happening more often, regular 20-30s guys who can easily work but decide to attack stores, the employees just get sad as they have their hands tied by the government who asks pretty much to let them go, they can't even touch them. Anyways, keep up the good work, the ambiance on the store is great, always good music and clean.
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June 2023 by Michael G.
Bought rotisserie chicken today some Home Chef and I cannot believe I paid $10 for a un flavorful chicken!!! Said garlic and herb and it was the most non flavored chicken I have ever tasted! Horrible. Hey deli flavor your damn food! White meat no flavor, skin, no flavor, dark meat NO FLAVOR !
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May 2023 by Jeremiah W.
Yesterday 5/13 I was in this Ralph's and I saw the manager handle a tough situation really well. Idk what his name was he was a tall white dude. There was a probably homeless/frequent flyer lady sneaking around the alcohol aisle and he approached her. He used her first name because you could tell this is a common situation he has to deal with. He was very firm but respectful about the situation, and I really appreciated the way he handled the whole thing. It seems like she comes in all the time trying to steal or hustle but he was super cool about the whole thing. Don't really always see that, appreciated it.
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April 2023 by Saliha M.
Fast service. Clean store. They have what other places don't have. My sister loves this place. We come here every once in a while and find stuff we wanted here
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January 2023 by Jay C.
3 days in a row I come by for chicken at 6 pm and 3 days in a row they don't have any out. Advertisement say til 7pm or it's free. They didn't offer the free chicken like they advertised. That's bad marketing, bad management. On the bright side the store looks clean. Still disappointed. Help me bring awareness to management about honoring their advertisements.
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December 2022 by Taura G.
This store is one that I frequent because the staff is so friendly. They have a large variety of food and because they're part of the Kroger brand they actually have really good quality meats, vegetables, bakery, and everything.I like shopping here but the problem that I have is that they never seem to have enough checkers on Friday or Saturday nights. The lines are absolutely outrageous. At night, they only have one checker and then the self check out open because they don't have enough staff members to check out.I really like this store and I hope that the managers actually read this review and try their hardest to staff for more cashiers and checkers in the evenings when the crowds are vast. It would be also cool to have more hot deli items, I noticed that sometimes the hot deli items are minimal compared to other Ralph's stores.Overall it's a great place to shop, really all of the staff the checkers, the baggers, the inventory people, and the butcher people are very, very nice. There is one older gentleman who works produce and I can tell you that he is the most friendly and coolest customer service oriented guy. My favorite checker is Erika C. because she's just great with customers.
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July 2022 by Craig D.
The DMV kiosk is operational today as of July 5th, 2022 I visited three or four around here and Chula Vista and they were all down. I think it was a central DMV problem.
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May 2022 by Alma A.
They never ever pick up the phone! It's very frustrating!! The cashiers are generally nice but you can never call there with a question.
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May 2022 by Adam P.
I come here several times a week and 9 times out of 10 they have everything I need! But can you PLEASE do something about the solicitors at the entrance... Every single time I enter or leave the store they're harassing all your customers!
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April 2022 by Tony P.
The express lane is for 15 items or less. It does not say 15 LIGHT ITEMS OR LESS. I have 15 items or less, so I will go to the express lane. I'm not the only one that has had the same issues with this lady either. Now before I get into this and some justice warrior pops up, it's because I was told "uhhhhh uh uh, nope you need to go to another line" ,due to my heavy items. I have no issue to bring the heavy items to the other side so you can use the portable scanner, and I was nice about it. "Ok yeah sure no problem, I'll bring it around". All I get is f****** rude faces, and rolled eyes, like I'm dealing with a damn adult child. Get your s*** straight management. It's not my problem that you set that lady there, for "light" duty, Change your damn sign then. I was nice about it, and it's the damn 3rd time dealing with this rude, face making, and rude comments child. So here's your review.
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January 2022 by Chris l.
Between the guys selling cds with tables set up at the door and the homeless that hang out all day in front of the store ... this Ralph's is one of the last places you want to shop they never have enough check stands open lines are half down the aisles every single day. Management here is non existent they do not staff people to work the check stands. You will be lucky if there are two open on a holiday weekend.
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December 2021 by Bev S.
At beginning of the pandemic, I started to come here every other week rather than traveling to the DECA. That's when I realized what a gem this grocery store is in my community. As I observed each staff focused on their duties but stopping to see if I needed help I knew that they were hard workers. I have continued my patronage here for over a year now and have always had a pleasant experience. Thank you to all the employees at Ralphs on Alta Dena.
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August 2021 by Henny J88
Never working or no one there to help don’t waste your time going there
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July 2021 by Dulce P.
Have always had good friendly service from this location. Have ordered a few cakes from the bakery special ordered and they have worked with my requests!
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June 2021 by Candid W.
The customer service is horrible especially if you happen to be bipoc. April, a cashier at this location berated and embarrassed me after I asked for a refund for a sale item that did not ring up properly. I told April repeated I did not need an why explanation for the error only a proper refund. April is typical of someone with a little power using it to complicate the lives and time of those in the bipoc community. Shame on you April for your condescending tone and raising your voice at a loyal customer.
