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September 2022 by Rodney G.
I needed to buy some groceries for the week so I decided to go to the Vons near my house off Mission Gorge. I went there about 1:30pm. The place was a little busy. There were about 4 checkout stands and 2 self checkouts to use. I used my cart to get around the store. On occasions there were staff stocking the shelves or working and blocking the aisles. They , would not acknowledge me and say I'm sorry or let me move out the way. Instead, I just go around them. The nectarines I bought were pretty yummy and bananas. I found food deals on microwave dinners, but meat and cereal was still expensive. I usually shop at Food 4 Less to get better deals, but today I was lazy. I overall give this Vons a 3star. The customer service could be better and the prices lower.
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September 2022 by Iaanboi ..
They need more staff and the meat I've have boughten has been rotten twice (at least I got refunded, but still). Funny to see other comments complaining about Steve he sure is rude and takes himself way too seriously. I would use self check out more if I didn't fear a dreaded interaction with the man who makes me feel like an idiot if I need help at self checkout.
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August 2022 by Alex L.
I been shopping at Vons for the last 30+ years but NO MORE!!!!!! I was in this morning and I had the worst customer service experience with a clerk by the name of Steve! He's an older man, short, red face, and white hair. He hates his job and the customers too. Steve is a smart a*** disrespectful mean old man, he likes to argue, and is missing customer service skills. I will STOP shopping at Vons because of STEVE. Apparently I'm not the only one that feels this way. I just found out he made a single mom cry not too long ago...
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August 2022 by Justine T.
4 stars is solely for the BAKERY! Angie was so helpful when planning my sons birthday cake! She went over and beyond to accommodate my theme although it wasn't one I just picked out of the book! I wanted a 49ers cake and I was able to dress up the cake with my own decor but Angie definitely helped brainstorm the design and placement along with my Mom! They also have such cool cakes on display! I'll definitely be back. Hopefully their photo machine for sugar sheets gets fixed soon! Because I like putting pics in cakes The minus one star is for the grocery store. This is a busy location and I think they need more registers open at the peek time. Lines are usually very long
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August 2022 by Amira S.
The customers here are the absolute worst. Everyone here is rude. The customers, the cashiers. The parking lot is a disaster. Nobody says excuse me or has manners. People bump into you have no concept of personal space.
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July 2022 by Jesse R.
So I went in to buy some chips I decided to use the self check. In the past and in the stores that I have been in you would normally get in line in front of the self check register that you plan to use , this store had 4 with two in each row. To the right was a lady waiting in front of the first row of registers and I was to the left. My turn came up and I proceeded to check out Apparently the other lady was waiting for any register to open Her turn came up and got onto the register opposite of me. She mumble somethings which were not nice and left. I brought this to the attention of the clerk. Apparently there is no line established the line Could be in front, to the right , or left. Vons please establish a line of some kind It's not hard , this will satisfy the Karen's in this world
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July 2022 by anette f.
Worst Vons ever. Every year, it's the same poor checkout service. It is NEVER good. Plan to wait 30 min in line alone. I'd like to say it is just a seasonal thing, but it's always like this. Terrible.
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June 2022 by Jeffry V.
Kinda find it d*** that I can't buy alcohol in self checkout but whatever it's like Publix I like Publix.
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April 2022 by Caitlyn F.
This review is NOT related to the store but rather your employee... specially the one causing a scene in your parking lot this evening. I don't know the full story but what I do know is that one employee (off the clock and out of uniform) was becoming increasingly aggressive with another employee (in uniform) and even was aggressive in the way he was talking to (who I assume is) the manager when she came outside and told him to have this conversation somewhere else. Management, out of respect and the safety for your employees. Do NOT tolerate employees like the one I saw today. It contributes to a toxic work environment and tolerating aggressive disrespect to coworkers and management puts the rest of your employees and customers at risk. Outside of that, my cashier was super quick and friendly, I had no problem finding any items, and the store is very clean and well put together.
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March 2022 by Erica K.
Worst Vons ever. Whoever writes the schedule for the store needs to be demoted. There is never enough cashiers. 1 cashier on a Sunday, really. And I can't go to self check because I have alcohol. Then when a supervisor gets up there to ring an employee asks for her keys for a delivery and words that should not be spoken in front of customers come out of her mouth. Very inappropriate. There needs to be some overhauling done and it seems to need to start at the top if you read other reviews. Very sad. I'll drive further to go to a better location in the future.
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March 2022 by T R.
This rating is based on the management they have here at the store, plus their misleading prices. If you want to go to a grocery store and see advertisements for prices that they're not going to honor, show up to this place! They'll make sure you're taken care of, and then deny any responsibility whatsoever for projecting a pretense. On top of that, one manager will make you feel very small with the demeaning attitude she shades over you. The only positive customer experience I had at the store was a gentleman named Josh who works the front. If you're lucky and he's on the clock, then you get good customer service where you feel like something important. If he is not, they'll make you feel like a "less-than."
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February 2022 by Kim T.
I'm not sure why this location has low ratings and how much COVID impacted that. I've been going to this location for the past 6 months and haven't had any issues. Store is generally clean and well stocked, and the staff has been helpful.
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January 2022 by Jason C.
Your Sunday evening 8pm crew is rude. Too lazy to answer a question and come across put out when you ask one. The lady at self checkout actually rolled her eyes. No customers wear a mask either. I'll gladly go elsewhere next time where employees actually like their job.
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January 2022 by Julie B.
Came to this vons for the first time since I was in the area. Everything was pretty much getting restocked at the time I went. This store is a smaller size vons then some other locations I've been. I was able to find some of the items I needed.
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December 2021 by Teri S.
Small store. Was closed promptly at 3 pm on Thanksgiving day. Stopped in on the next day and found d partially bare shelves.
