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January 2023 by Chuck C.
This store has a real problem with keeping carts in the store. Early on a Sunday afternoon and no carts, all downstairs in the garage. Have to remember next time to get a cart in the parking lot and elevator up. Maybe they can move the sanitizing wipes there too.
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December 2022 by Lian S.
I can't remember the last time I was totally ignored by a clerk in a grocery store. The clerk at Vons today was the first in recent memory. I know he's capable of communicating, as he was having a lively conversation with the customer in front of me about dragonflies, even as he was scanning my groceries. But for me, there was no greeting, no thank you, and not even eye contact. I usually make extra effort to be nice to folks, but I wasn't even given the opportunity by the clerk. I noted the very poor ratings for this store (which I hadn't been to in a while). That poor rating is richly deserved. I won't be back.
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December 2022 by Henry T.
Just your normal Vons but with one major difference: It's connected to a street level covered parking lot. It's pretty crowded on rush hour times during weekdays. Can't imagine it's much better on weekends. This Vons is unique for selling non-alcoholic Heineken beer.
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December 2022 by Eunice H.
I appreciate how clean and organized this Vons is! They have a plethora of goods from fresh produce to frozen goods to anything you need for your household! I love that they also have a pharmacy located in the back of the store. They also have a Starbucks for caffeine runs or pick me ups. Their staff is always friendly and helpful. Kudos for such a well-run store!
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November 2022 by Mylexus P.
Visited here while on vacay Here's what I liked: ^its clean inside ^employees were polite ^there were no linesssss (at least when I was there) Here's what I did not like: ^frat boys?? drunk in the parking lot , yelling and driving dangerously.. yes in the parking lot ^elevator that took forever to come down :/ Overall it's a Vons, maybe don't come on a Saturday night after 8pm so you don't encounter loudness lol 8/10
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November 2022 by Liz R.
It's a real bummer that this Vons has set the bar so low since it's my local grocery store. Almost every time that I come up the escalator, there are no carts or baskets to be found. I have to walk all the way across the store to find one. I generally come in the morning to knock out shopping before my work day starts. They are supposed to have self check out open at 7am, but that's not always the case. Today there was only one register open at 7:20 and I had to wait in a line of about 10 people. One staff member that I asked to help open self checkout said that the self checkout person was on a phone call in the back. Unclear if they were on a work phone call. There are always multiple employees stocking shelves or walking around the store, but I think they need to put more focus on getting customers in and out through the checkout experience.
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September 2022 by Michelle N.
This is the only Vons I actually like. I especially appreciate the parking garage with wide spaces. The store is very clean, organized, and has great A/C. All of the staff are delightful - the security guy who greets you when you walk in the door, the helpful and non judgmental pharmacy staff, the folks running the deli, and the cashiers at checkout. Especially Roberta, she is a sweetheart.
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September 2022 by Ron P.
Slowest place in the known universe. Customers backed halfway down the aisles and they have 3 lanes open. Everyone stands around. No one cares about customers.
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September 2022 by Alex D.
I just witnessed an older gentleman insult a teenage employee in the deli department, I was so disgusted I left! So unprofessional.
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August 2022 by Ed M.
I came in this Vons to get a Starbucks coffee which they have a set up inside. One way in and the exit is on the other side of this place. Can be confusing for first time customers. To note it's a clean grocery store with a parking garage to make up for the lack of street parking. There is a noticeable transient population walking up and down the sidewalks as an FYI but it appears the businesses are doing their best to keep the sidewalks clean and clear.
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June 2022 by Julian Mendez
I was waiting for more than 20 minutes and no one came
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June 2022 by Aaron P.
An employee named either Jason or Chris and a lady up front supervising the self check-out kiosks went out their way to help me immensely. Recently suffered a torn meniscus in my knee. jason/chris was ending his shift but took the time to go downstairs in the parking garage to find me a motorized shopping cart i could sit in. The woman by the kiosks made this all happen, too. These are strange times for business' and their employees. These are two employees you should hold onto and consider giving them some recognition or a raise. Thanks again Jason/chris and the 'lady up front'...A
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May 2022 by Sarah S.
Found this in my drafts! So sad I'd never posted it! A long overdue 5 stars for my favorite grocery store crew. Obviously we all know that these employees are our hero's after 2020 but Silvia and Antonina have always been so incredibly sweet and helpful from the moment we moved to Mission Hills! Morton, on security tonight actually prompted this review for being so sweet and helpful however, I had to give credit to our two favorite gals as well! Thanks for everything you all do, Mission Hills appreciates you! Thanks again, Morton!
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March 2022 by Thanks G.
I drove all the way over here and they decided to lock all the doors and lock their parking lot half an hour before their closing time. I've had lots of retail jobs so I get it if it's like five minutes, but come on 30 min?
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March 2022 by Anthony D.
Staff lacks any training at this store. Plus, Vons has separate deals on another website, and/or app called For U? Hey Vons parent company, having multiple apps doesn't improve business. Very stupid.
