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January 2023 by Kelly L.
Just picked up a prescription for my husband tonight. This pharmacist did not catch a major drug interaction between a long time medication and what his doctor recently prescribed. His doctor prescribed him post-surgical pain medication, and the pharmacist did not tell me that there is a potentially dangerous interaction with one of the other drugs that he is currently on. I am grateful that I double checked both medications compatibility. I wouldn't trust them to pay enough attention to what they are giving you.
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January 2023 by Jonathan A.
Reduced hours and mostly alcohol now, not really a pharmacy. The frontend is also understaffed, but at least they have self checkout. There are also shelves that are half-empty and they don't really stock or sell much out front of the store anymore. Definitely needs a re-vamp, maybe take a hint from the McDonalds that recently remodeled across the lot.
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December 2022 by Haylee B.
This location is never fully stocked, any time I go here for something as simple as toothpaste, it's vacant from the shelf. Not to mention, if I ever have a question as to where anything is, the customer service is far from friendly. I would not recommend using this location for any reason, they shouldn't even be in the shopping center, it might as well be abandoned.
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November 2022 by S. M.
This is the cleanest, most well stocked and most tidy pharmacy/drug store I have been to since moving to San Diego. I will go out of my way to come to this location. I will stop going to any CVS which have become so dirty, bady stocked and rude. The associates that work at Rite Aid are genuinely friendly and professional and super helpful. I am so impressed with this store. It is obvious that Rite Aid values its staff and customers. Thank you!
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September 2022 by Pretty G.
Jackie Lee at the Rite Aid Pharmacy, on Del Mar Heights Rd. was extremely knowledgeable and kind. The pharmacy was extremely busy but she handled everything gracefully while providing above and beyond customer service.
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August 2022 by Nadia G.
The staff always give you a friendly greeting when you enter the store. They have a great selection of just about all the sundries you would need at a pharmacy/ grocery store.
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July 2022 by Steven Alan D.
Although getting help to find an item in the aisles is sometimes an arduous task here at this location, the classic Thrifty ice cream is what keeps me coming back. They have a variety of flavors, including fan favorites like Rocky Road. For only $2, the ice cream is Baskin Robbins quality with an assortment of tasty cones... Thrifty ice cream on a hot summer day is a longstanding tradition in San Diego!
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March 2022 by Tiara W.
Wow!! Talking about rude and crappy service. Guy who helped us was not welcoming at all, i think he might of thrown the paper and pen at me instead of handing me it. I knew i should we should of gone somewhere else
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March 2022 by Teresa G.
I have had NUMEROUS problems with Rite-Aid, which I don't feel like enumerating. It would take a while. One example is that Rite-Aid charged my medicine to the wrong insurance and I was sent to a collection agency for $2,500. It was only with the help of the Better Business Bureau (online) that I was able to get my money back, and it took four months and much work on my part to get it. Being sent to the collection agency probably lowered my credit rating, as I'm sure it did- through no fault of mine. IT SHOULD BE ILLEGAL FOR A PHARMACY TO NOT PICK UP THE PHONE. I've been calling Rite-Aid for months to get an issue resolved, but they never picked up. So I had to DRIVE THERE AND STAND IN LINE today to get the issue resolved so my son could get his medicine- which he needed immediately. I'm sorry to hear that Michelle left, and I feel for the new person who has to deal with people at the Drop-Off line. GO ONLINE AND ORDER YOUR MEDS FROM AMAZON PHARMACY. It takes 2 days to get them delivered to your home via UPS with Prime membership, you know exactly what's happening with your meds, no mistakes, no standing in line, and a friendly person who immediately picks up when you call and helps you to get your meds.
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February 2022 by Vishal S.
This is by far the worst rite aid pharmacy. Orders aren't EVER ready, don't bother being here early to beat the rush, pharmacist just don't show up. I have had multiple issues with this pharmacy from waiting in long lines, order not ready, pharmacist not here. Your better off going to another pharmacy.
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February 2022 by Joel C.
The lottery machine here literally doesn't work. You can't choose your own numbers and the ones it gives you automatically are especially bad. I inserted the same play slips at a different store's machine and they worked just fine. Fix it!
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February 2022 by Ken K.
They don't answer the phone! All you get is Jim Peters, the CEO, saying they can't answer the phone because they don't have anyone to do that!
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January 2022 by Mark R.
Prescriptions are never ready on time. Now, they have decided to shorted there hours of operation without posting anything to let there customer know of the change. I needed my meds last night and the pharmacy was closed at 7pm. Terrible. There is a CVS down the street that is open 24/7. I will be changing pharmacies.
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January 2022 by Asiya K.
This is specifically for the pharmacy. They are awful. They never pick up the phone nor do they have my refills ready when I need them. I have to literally drive all the way there every time because they don't answer the phone so I can't even check if my prescription is ready for pick up til I get there. And more than half the time, it's not ready.
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January 2022 by Issy H.
I normally go to this pharmacy for everything but for the past couple of months it's been really difficult to get my prescriptions. Whoever answers the phone has an attitude, and when picking up prescriptions it takes over an hour to get them most of the time. Just recently, this pharmacy lost my insurance and is going to make me pay for my prescription because THEY lost or can't find my insurance information. I just think that this pharmacy is unprofessional and rude.