-
April 2023 by Tammy I.
I generally shop this Vons with no incidents. However, today, I'm not sure what was up with the operational manager, Carlos, but he was being extremely unprofessional and honestly a little bit racist in my opinion. I was at the self checkout and 2 older Asian women were trying to use a coupon on a soda deal. The deal did not go through so the manager came to "help." He asked if they had used it before and the woman said the other woman had but she hadn't. He then proceeds to take everything away and said well you've used it so you can use it again. She attempts to explain to him that the other woman did and he explains it's one per household. Sure, but 2 older women generally don't scream single household to me. He doesn't believe them and calls them a liar out loud for everyone to hear. That's already unprofessional. Then she's now getting a bit upset and he says "don't scream at me or I won't help you." As a 3rd party watching this unfold, she wasn't screaming at him. Did they both get louder? Sure, but wouldn't you when the manager starts making a scene calling you a liar? He was "shouting" at them at least double the volume as they were talking to him. They were older ladies, they weren't making a scene. He literally then walks away and is like I'm done with you. They have no choice after being humiliated but to pay for the rest of their groceries and leave. As someone who constantly has problems with the Vons app, it's not out of the ordinary for their app NOT to work and for the coupons to be loaded but not taken off the account at checkout. So here's where MY story begins. The next available self-checkout opens up. I am checking out and the same manager walks over to me and says you know, it's one per household. Ok sir, I explain to him that it's two different households. I am purchasing it for my dad because the locations in Los Angeles (where he lives) are sold out. I know because the day before I had just come from LA and couldn't find any of the products so when I saw them today at this store, I bought a few things for my dad as well. The manager says, well tell him to buy it at his own store in LA. Uh, what part of "sold out" did you not hear me just say. I also didn't realize that people who lived in different counties are only allowed to shop in their respective counties. He responds with, what are you going to do, ship it to him? Excuse me, but what LA to SD is a 2 hour drive. I've gone to LA twice this past week already and I'm going again this weekend. Does it matter how I plan to deliver it to him? ABSOLUTELY NOT. WHAT IS YOUR DEAL??? He then proceeds to say, if you buy them together you're the same household. Excuse me, do I need to start taking out my drivers license and showing you how NOT THE SAME HOUSEHOLD we are? Seriously. I didn't realize people of different households could NO LONGER shop together or they're considered one. I don't know what his deal is but the fact that those ladies were Asian, and then he started picking on me and I'm also Asian is too coincidental to me. While the other incident was unfolding I was just minding my own business. I don't know how he even became a manager with that unprofessional attitude. Did he wake up on the wrong side of the bed? Who knows. But you don't just start confronting your customers and start arguments with them because you feel like it. Absolutely unprofessional and inappropriate behavior from a manager. I mean these aren't free products but he's sure acting like we are trying to steal or scam the store. Please get off your high horse.
-
April 2023 by Bob E.
Von's is a scumbag operation. I don't mean the poor employees here, I mean the ownership / management. 1.) They've tried to be a monopoly by buying up all competitors. 2.) They charge far more than everyone else around, and sometimes they have "deals" where you input your phone number, but often the machine doesn't register it and you don't get the deal they advertise. Their "deals" are still more expensive than the regular prices at Ralph's and Target anyways. 3.) Low selection compared to competing supermarkets. 4.) They often don't have enough people on the registers and they don't care. Lines can sometimes take 40 minutes.....if you're d*** enough to waste your time here. It's better to burn gasoline and go farther for your groceries. Luckily, Target across the street has groceries for far better prices. Or go to Trader Joe's. Or Aldi's. Or Ralph's. Or Stater Brothers.
-
March 2023 by Mike N.
Place is well organized but everything is extremely overpriced, all the workers there seem to be dreading to be there and no one seems to care much for the store. Sad to see this vons is slowly rotting away just like their expired foods just sitting on the shelves
-
March 2023 by Heather M.
Disappointing customer service. I had a cart with a few items. This check out girl didn't even greet me, too busy chatting with a friend across the aisle. Only words she spoke to me during the entire transaction were " 20's ok for my cash back" The gentleman Dylan was so friendly and polite, he said hello and asked me how my day was. The store was clean and well lighted, most of the items I wanted were in stock. I'd come back only if necessary or desperate time crunch I'd rather drive. Lil farther for better quality customer service
-
March 2023 by Dan T.
Opened a case (03411124) with Vons chat support AND left a message for the store director Mike. Still awaiting responses from both....
-
March 2023 by Matthew A.
Clean, bright, and easy to find what I need. After the force shelter of COVID-19 this place still staffs dedicated and friendly team members. Love this community Vons, you should too!
-
March 2023 by Beth Short
I was a little worried with all the negative reviews, but I had a perfect experience. I didn't get her name, but she knew exactly what to do. I needed to send money to Fiji. She was fast, efficient, answered all my questions, and was very friendly. I won't hesitate to send money from here again.
-
February 2023 by Shaira A.
Giving it a 4 star because sometimes, the produce here aren't fresh. Also limited fruit selections. They can be a bit pricey too. They don't have much fresh meat selection. There's a water station outside where you can refill your gallons of water containers. The staff here are nice. They also accept EBT & WIC.
-
February 2023 by Google user
I was a little worried with all the negative reviews, but I had a perfect experience. I didn't get her name, but she knew exactly what to do. I needed to send money to Fiji. She was fast, efficient, answered all my questions, and was very friendly. I won't hesitate to send money from here again.
-
February 2023 by Jesse S.
This place is like night and day. Depending on which side of the store you go to, the experience is completely different. The folks are the flower shop side, outstanding. Always helpful even on super busy days. I even called back once to give those ladies props on how kick a** they are.The meat department, same. Always helpful and willing to answer questions or point out the stuff you're looking for.The bakery, deli, and customer service side, way different. Today, there was no one at the bakery. I waited for someone to show up to get me a fruit tart from behind the counter. No one to be found, no sign, and no button to call someone. I waited and even yelled out hello to see if someone was back there. So decided to go by the deli to ask them to call someone. Zero help. No one else around but he didn't bother to make a call or do anything. He just said go to customer service.I asked the customer service lady if she could get someone to help me in the bakery. Instead she went and got her supervisor. This guy tells me someone is there, she's probably helping someone else. I told him I had been waiting there and no one is helping anyone. He insisted she was gonna help me so I went back. After another 5 minutes with on one helping, I said forget that damn tart. I'm out. Next time I'm just gonna hit some other dessert place. There are plenty around here. I'm sure they will be more attentive and helpful.
-
February 2023 by Nancy H.
Between clipping deals on the Vons app and $5 Fridays (now renamed something different), you can get super cheap groceries here. Produce (I typically buy all my tomatoes and mushrooms here) are always fresh. Meats and fish are high-quality. At least once a month they have a $5/lb sale on deveined shrimp, what a steal! Other items I buy are in the frozen aisle (french fries and tater tots typically) and there is good variety with always at least one brand on sale. Near the bakery and bathroom, there are some racks with almost-expiring breads from the bakery that are 1/2 price. This is where I usually grab buns if I decide to make burgers last-minute, or garlic bread if I decide on a pasta night. Service is always good the rare times I go to a regular check out line. Usually I use self check out. Parking is free in a large lot. There is NO pharmacy at this location.
-
January 2023 by Tony P.
I hate it hereLow quality, overpriced, long lines, short staffed, stinky...I hate it here
-
July 2022 by Genaro G.
Is my first time shopping at this location and had a really uncomfortable experience with Maria one of the cashiers, when I was paying for my groceries I selected the $60 cash back and she got very upset and stated that I should have asked her first before taping the cash back option, I apologized, and she insisted and continued telling me that I did wrong and that now she was going to have some else to bring her more cash because she didn't have enough in her cashier, she kept saying things to the point that became a bad environment, the situation was uncomfortable for me and the lady waiting behind me, I decided to avoid her attitude and ask for a manager to another employee, although the manager was not available at the moment. I grew up in a family with manners, and I was taught not to engage in unnecessary arguments, especially to respect our elderly.
-
July 2022 by sue L.
awesome location and excellent customer service .Staff are always attentive, especially Palomar, friendly to guests and help me with all my questions.
-
June 2022 by Tania G.
I write this note again because I want to make it clear that I am not an employee of vons.