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January 2023 by Britt B.
Store employee: Angelica Sanchez I experienced the worst customer service from Angelica I've had in a while. I came in the store to do a simple return/exchange of an item. I was told by the pharmacy to head to the front for assistance. So i did. Cashier Angelica Sanchez was not only rude from the start of our interaction but also immediately annoyed by my request/exchange an item. After i tried to explain to her why i came to the front instead of the pharmacy for the transaction, refused to help me (for no reason) and demanded i have the other cashier help me. (Cashier Sherry who was a great help. I really appreciate her)As I watched her behavior with other customers, it seemed that she tended to be a lot nicer to non-black customers (im black), which is very concerning and appalling seeing as the store is located in a predominately black neighborhood . I will never be back to this store. Something needs to be done about her asap or you will continue to lose patrons in the area. I reported her behavior to the shift manager sherry and store assistant manager Andre, who both let me know that i was one of the many customers to complain about angelica's behavior. This is unacceptable. Her behavior needs to be addressed asap.
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December 2022 by Amy N.
I got my medicine here really fast. The only problem is the hours of operation is not the same as the one online. They're friendly and fast once you get a hold of them on the phone. In a okay neighborhood.
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October 2022 by Kaylenn S.
I've been coming to this Rite Aid for 2 years. And up until now, I've been prompt to write a review after the experiences I've had. The past couple times I've came Anna has had an attitude and expression of disdain on her face. Very rudely she said no to approving my birth control refills after there being a mix up. Didn't even have the courtesy to at least inform me why. I was even willing to pay out of pocket. They will literally hire anyone these days. It's pathetic that your the manager yet you show poor customer service skills & lack of urgency when taking care of your customers. If your insurance is covered here, the two people I would go directly to is Lydia and Miritza, their great!
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September 2022 by Rebeca D.
Opens 7@m, no sign of this store opening soon. Business hours say this drug store opens at 7@m is 8@m and no sign that it will be open soon, I went out my work route to come to this store because is supposed to be open.
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May 2022 by Dawn N.
I had run into the store in a rush to buy makeup, I ended up locking my keys and my bulldog in the car (don't worry it was 8pm) and had NO IDEA what I could possibly do, since my phone was locked in the car, as well. I asked the girl at checkout (Angel) if I could use her phone to call the only number I knew by heart, and after asking her supervisor, handed it over with out reservation. I asked my friend to please send someone with a car to help me, although I was unsure how even they could help me when my spare was ALSO inside the car. As soon as I left the Riteaid, they closed up. Every store around me was now closed and I had NO IDEA what I was going to do. It was very cold and I was already super late for an engagement. NO ONE was willing to help me that drove by. An hour plus went by and I was so upset I was a mess. Finally the employees at the Rite aid were leaving the store and locking up. The female Angel and this guy (turned out his name was ALSO Angel!) He asked me if I had AAA. (Yes I can see the sensibility at this moment IN HAVING AAA, lol but despite the logic, I did not myself have it.) He was nice enough to stick around and make sure I was ok. I tried to call 2 people no one answered. He called his own AAA and told them I was his ride and I had locked my keys in my car. (How great right?) they were there within maybe 10 mins, and shortly after his arrival (despite the driver trying to unlock my car with my bulldog thinking his long unlock tool was sent from HELL, and spent most of his time fighting with her) he had my car unlocked and I was on my way!! Thanks for being so thoughtful my 2 Angel's!! Haha
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April 2022 by Erica M.
Anna the pharmacy manager is very rude and unprofessional.i understand people have bad days but it seems like every day is a bad day for her especially when she is short staff and running the pharmacy alone.she like to gaslight you into thinking your the one with the issue and frustrated when in reality she the one that upset and frustrated because she short staffed and can't professionally work under pressure.it doesn't matter if your calling the pharmacy with a question. ,going in store she is rude and sarcastic and argumentative with customers.i filed a complaint already with corporate im waiting for a response to see if there going to address this issue with her.
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March 2022 by Evan A.
When I changed jobs and my insurance declined to pay for my medication, Lydia and all of the staff at this location were amazing to help me get the situation worked out. Not only did Lydia stay on the phone for over 20 minutes with my insurance provider to correct the issue, but she was enormously kind and super friendly. Very great staff.
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August 2021 by Anne M.
I came with my sister to get the Covid shot at the pharmacy and the pharmacy manager Anna was super rude also you know my sister was just being kind enough she had it she made an appointment and said she had no insurance and that she didn't want to give her a Covid shot because she couldn't charge her insurance but regardless she still gonna get paid because she said a miracle she had medical side either way medical or the government was going to pay for the Covid shot but this lady was trying to tell her no and she wanted to charge her her her insurance tomorrow the next day so basically saying to come tomorrow to get the Covid shot super rude
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March 2021 by Maridel A.
Only here for their ice cream. Thrifty's ice cream is my all time Fave especially Chocolate Malted crunch. So many memories growing up next to a thrifty's (before it became rite aid) on the walk to and from school. The flavor sells out fast especially when they have the 2 for 5$ special.
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July 2020 by Thomas D.
The worst rite aid I have ever been to. The staff is ok. But outside standing and sleeping and even selling drugs right outside are dozens of homeless. It's gross and nasty. They need to shut it down.
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December 2019 by John O.
Disgusting dirty vagrants hanging around Rude employee inside bad attitude go somewhere else
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November 2019 by Jenny B.
Rough neighborhood but clean store. Friendly employees and helpful customers. Computer didn't recognize my phone number and another customer stepped up to the plate and punched in her's so we can get the discount
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June 2019 by Ed P.
Troy the manager is always friendly and the store is kept clean and well stocked. Love the location for small items it's very convenient! Love the ice cream counter!!
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December 2018 by Nabya T.
The employees of pharmacy in the Rite aid Euclid Ava are very helpful, kind and friendly . They are respectful to the patient and Contact to the doctor many times in order to be able to give the patient a correct and timely medicine . Specially I appreciate Angelina, Maritza, Lydia, Tu, Xvan for all their help.
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July 2018 by Rosa N.
Shout out to the two wonderful men who helped me and my munchkins at the register thanks especially to George for most perfect ice cream cone
