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February 2024 by Gus El khoury
Doughy, hot, and delicious lightly salted pretzels ?It’s become like an addictionI go there every day now!Love it when the pretzel is fresh out of the oven and prefer it less crispy.The dough tastes so good!
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December 2023 by Jamie G.
I went to this wetsel pretzel today for the first time in about 5 years so I asked the staff what I should get and they all gave me different suggestions and told me their favorites but I ended up deciding on the hot dog pretzel and let me tell you I was not disappointed! Let's just say I'll be back again very soon! Great vibes from the staff and a great snack!
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December 2023 by Luz O.
You would think 7-10 teenagers working in a UTC mall's wetzels pretzels would get the job done, right? Wrong. They were all goofing off, talking, and hanging around while I was waiting 20 minutes for a single bag of cinnabitz. Although some were doing their regular tasks, they weren't paying attention to the orders at hand. When I went to make an inquiry about my cinnabits, the man at the window simply said "oh yeah, sure" and took a premade bag of pretzel bits that was done for 10 minutes and put cinnamon on top. No questions asked. I showed him no receipt, so he had no idea if I even paid for it or not (I did). Not to mention, as I was walking past earlier, one of the workers who were on their break immediately pulled out his smoking device right next to the playground next-door where youth are present at all times. I was coughing and honestly I was taken aback by such a blatant disregard for child safety.
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November 2023 by Brandon L.
The absolutely slowest location I've been too. Five staff and only one is taking orders and filling the orders (carrying on a conversation with coworkers). Meanwhile the others stand around talking when there is a line of 20 people. It took 20 mins in line to order and 5 mins to get my one pretzel and lemonade!! They definitely need training so they can be more efficient.
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July 2023 by Chris Zenteno
Horrible customer service they took to long for my food and they all seem like they don’t care about their job, this isn’t the first time this happened
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June 2023 by Tia Maxwell
Stopped by to get some pretzels and was greeted by Sheree! She is so sweet and nice! Made sure she hit the mark on good customer service and she always has a smile! I love coming to this location because of how she goes above & beyond for the customers! I'll always come here if she's here!
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June 2023 by Lindsay Layne
I cannot say enough for the stellar customer service I receive at this location. Sheree is legitimately the best! As a small business owner, I appreciate good customer service (and Also quality product -always the freshest pretzels here) and so I felt the need to write a review and give the UTC location the credit they deserve! Great job and thank you Sheree!
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May 2023 by Leslie Marshall
Came here to get a pretzel with my kid recently. I was having a rough day. Sheree helped us with our order and made sure it was fresh! She even included a sauce that she recommended. It really made my day a simple act of kindness! Thanks again sheree !
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May 2023 by Ashley B.
Absolute worst Wetzel's. How do you mess up pretzels and a drink. My mini plain pretzels bites tasted very stale. I think they tried to over compensate for more bites but the cheese just wasn't there. I ordered a small Pepsi. Charged for a large and it was flat and they didn't have ice. However you were able to purchase iced lemonade? I always go to these little stands. They are the best. I don't what's going on with this one. The girls in the back are more worried about where the next party is more than anything.
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May 2023 by Hotdogseagull Hahaha
The food was good but their service was worse.They said the bites were none right now so we needed to wait 12 to15 minutes but they let us wait 20minutes and said they will call us when they were ready for the bites but they didn't so I had to ask about the order.However, other non asian customers were getting the bites as soon as they order. There were two other asian customers who were waiting too.They didn't gave the bites to the asian and gave it to non asian customer. I never thought this asian stuffs will happen in this mall.
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May 2023 by Aaaa N
They have a terrible service.They made us wait for a long time because they didn't have bitz but gave out bitz to other customers(none-asian people) while we were waiting. They also didn't take orders for the original pretzel but suddenly started taking them for others(none-asian people). As far as I saw, the people who were waiting were all asians. Others didn't even wait. In the end, we asked if the order was ready and they finaly had it. They said they'd call us but they didn't and we waited for 20 minutes.
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April 2023 by David H.
Unironically the best experience I've ever had. I am not a typical preson who likes doing reviews, but I was floored with the service and had to leave one. The staff is beyond polite and are both respectful and kind and (of course) the pretzels are fantastic. I couldn't recommend it more.
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April 2023 by LIBACE9999
How can this place run out of pretzels bits?? So d*****
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March 2023 by Adri K.
My boyfriend and I frequent this pretzel stand and we always ask for our pretzels to be taken out a few minutes early to ensure they are not burnt on the bottoms. In the window is a stack of burnt cheese pretzels that literally have black chs on them. We usually have no issues with this request but today the young women working at the stand seemed to have an issue with it. We were told we could have either burnt or raw pretzels. We felt bad for the young man and older woman who didn't seem to have a problem with us. Anyway I informed the young lady who offered us burnt or raw pretzels that we never had an issue with them being taken out early before. Then she tells me she can do that as long as I'm ok with them being raw in the middle. So sure I'll take raw!--if that's the way I need to order to get what I'm paying for to be made the way I like it
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March 2023 by Alissa T.
We come here often and their frozen lemonade is almost always out. That's totally fine, machines break and places run out of things--but people shouldn't have to wait in an entire line to figure it out. I know what you're thinking, it's a Wetzel pretzel kiosk, how long could the line possibly be. The answer is very long, almost always, because even though there are many employees who work there, they are just chatting with each other and working at a leisurely pace. If they could put a sign on the window that they are out of frozen lemonade, this problem could be eliminated. I am frustrated that I had to wait 20 minutes in line for information that could've easily been displayed.
