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October 2023 by Anthony A
Went in for a part and couldn't find a part then found 3 of them and when I asked which one is the correct one, they couldn't tell me. System they were using didn't help them at all and the only part that fit pops out after a week. Great parts...This I don't blame the rep.
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September 2023 by Abel Burke
I don't ever enjoy leaving low reviews. I called the store this morning and asked if I could order a part over the phone. The gentleman helping me said, "You can, but I don't prefer taking orders over the phone." I said, "Well it would save me a trip if I can order and pick up later." He then replied, "Yeah, don't want to." I will continue using autozone, as I appreciate them as a company. I'm writing this, because if I were a manager I would want to be aware of how my employees are acting.
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August 2023 by Steve E
Excellent customer service. My friend had engine light on his carwe drop in they did test took 2 mins came out with a prin out copy of the diagnosis.Thanks Auto Zone
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July 2023 by Tensai ML
No love for costumers. I came cause i want to support my local store but nevermind.
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July 2023 by Diana Simonian
I was in your San Dimas Store Today And Your Represenitive Arturo G.WAS THE most helpful Respectful and Patient Gentleman He needs to b Rewarded In One Way or another With His Expertise and Knowledge What a Great Asset to you Company!!
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April 2023 by Emma Rios
Came in just to grab some wax product for my car and Ken took his time to help me out pick the best product.Thank you Ken for everything today really helpful! I really appreciate the customer service.
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January 2023 by Randy A.
Ethyn was a huge help with my battery replacement. I had never done it before and he was kind enough to guide me through the process. Thank you!!
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November 2022 by Kurt Smith
I really have to say that the workers at the arrow highway Bonita avenue location are very knowledgeable. Had to put something on my daughter's SUV and one of them actually got his personal tools to help me put it on. Plenty of handicap parking and everything for your minor automotive needs to special order items you can get there
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October 2022 by Dixie D.
Came in for windshield wiper replacement. Robert AHelped me find the correct size and then came outside to help me install them on my vehicle. Now that's service baby! They have my business for life.
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September 2022 by Amrit Pal Singh Dhillon
Great people work there, very helping. Highly recommend this place
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August 2022 by Mathew Davis
Put oil in the power steering reservoir.. Otto and Abel’s knowledge and service delivered the perfect solution. They even made arrangements to get replacement fluid for the power steering from the other store. Was really taken care of. Thank you!
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July 2022 by Shahin M.
Robert, the store manager took charge and changed my Audi battery himself. That is called customer service. Tha k you Robert.
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June 2022 by Tyler P.
The sheer sense of entitlement and lack of respect the two closing employees exhibited was unacceptable and enough to drive my business away for good. I Went to this location on Saturday night, arriving at the door at 9:44pm. Walked up only to find the door locked even though it was clearly posted on the door that they close at 10:00pm. So I waited a minute or two outside the door, then two younger male employees come out from the back stock area and are just talking to one another clearly excited about whatever conversation was taking place. So I then knock and they both look at me almost looking through me and turned back to one another continuing their conversation they were having instead of working and blatantly ignored me. The two of them acted as if I was invisible, I realize I arrived 15 mins before closing but that's still 15 mins of time that they're SUPPOSED to be open and working. If I would have known that this location didnt abide by their posted hours of operation then I would have used my time to have gone to a different location so I could have taken care of what I originally went there for. My advice would be choose a different location or at the very least go there before 4-5pm.
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June 2022 by Heath T.
My battery was completely corroded and my car stopped turning on. I had no idea what was wrong but my brother who is a mechanic(who wasn't close enough to help), suggested I take it to Auto Zone and said they would replace it. I was so lucky to have Richard help me. The battery was so bad and he worked on it until it was completely fixed. He was so helpful and kind. Thank you Richard!
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June 2022 by Yang L.
This is the best experience I have ever had in any auto part dealer. The store clerk we met really went out of his way to help us install car battery replacement. Much appreciate all the help!
