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March 2024 by Donna B.
I booked a night stay because I had my NCLEX test the next morning. The location was in a nice area with plenty of places to eat nearby. There was a small market attached to the hotel. The front desk employee was pleasant and check in was smooth. The room was large and welcoming. The breakfast was made to order which is rare and the food was good. The eggs and sausage were cooked perfectly. I would stay there again if I'm in the area.
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February 2024 by Eliot Hertenstein
Just to preface: I am aware this hotel is a Best Western. I am also aware that I was staying with a larger group. Still, I was generally disappointed with the service. A few notes:Our room had three people in it, and so naturally, one would expect to be able to use three room keys. However, whenever the third key was issued, it would reset one of the other keys. This led to the experience of constantly being locked out of the room and needing to get a key reset at the front desk. This happened maybe 10 times.The breakfast was okay. There is a decent selection, and it is made-to-order. Not many complaints here.The rooms were fine, but again, it's a Best Western. Notably, the phone in the room could not reach the front desk. At all. So there was no way to contact room service.The pool, which we expected to use, was closed for the entire three-day weekend. No explanation given, just "no, sorry!" There were also no signs posted at the pool that it *was* closed, just once we asked the front desk.The location is fine... it is SoCal so expect suburbia. We were able to walk across the street and get Food and Ice Cream, though. It's also relatively close to the Claremont Colleges. Could be worse!Overall, a mediocre experience, even for a Best Western.
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February 2024 by Shannon Huskey
Great place to stay.
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February 2024 by cesia garcia
Great customer service from Stephany at the reception answer all our questions.
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February 2024 by David Mulero
This hotel is the best one that I have visited. They have a front desk clerk named Stephanie. She checked me in and she was so professional. She helped me when I was not able to find a room at the other hotels nearby. She made sure that my needs were met. She is an important asset to the Best Western Hotel International brand. She made sure that my overnight stay was comfortable and enjoyable. She is the best front desk clerk that I have encountered in my travels. I hope that she will be there at the hotel when I am ready to return to San Dimas, CA.
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February 2024 by Jenna Maq
Rooms: Clean roomsSafety: Great hotel, feels very safe
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February 2024 by valeria hernandez
It is very well located, the food they serve is 10 out of 10Everything is very close to both food establishments and shops, and the staff is very friendly. I loved it ?
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December 2023 by Sibling Songs
Have always had great experiences here. Friendly staff, quiet, no parties and free breakfast. Had an egg white omelette. The young lady at the front desk is fantastic--from Chihuahua.Nearby activities: Lots of restaurants nearby...sushi, 3 Mexican, Vietnamese, Thai, American, 2 pizzarias, Applebee's, Red Robin fast food et cetera. San Dimas is very safe. You can walk to these restaurants.Safety: San Dimas is very safe. You can walk to most these restaurants.Walkability: Sushi, Zendejas, Michaelangelo's and Stubborn Mule just across the street
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December 2023 by Greg Algorri
I booked the hotel over a week in advance, 2 rooms, they were on opposite sides of the hotel.....The toilet was clogged when we got to the hotel. The ice maker was broken, the soda machine was emptied the first day, refilled and emptied the second day... The night staff had to call the manager for any request.... The cook does well, but there is a language barrier..... The breakfast is probably the best part of the place. Will not be back
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December 2023 by Lori Gould
We really enjoyed our stay.My only complaims would be that the TV would not connect and the heating/ AC unit was making a very LOUD banging noise. If I was staying longer I would have gone to the front desk and asked about these two things as I am sure they would have fixed them immediately.A very comfortable place to stay.The breakfast was soooo good, not your run of the mill breakfast. They have a cook that makes your meal right there..for FREE!!!
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December 2023 by Spencer Kelly
Unsafe, moved around, and overcharged.We stayed for three nights at the end of October 2023 after staying the year before and will not be returning. After checking in, we went to our room. We were about to leave for dinner when we happened to check to door and it did not lock! If you stay here, make sure you check your door on the outside because ours did not work properly. We had to move rooms to a horrible spot right next to a gate that shut loudly all night, and then once more after that.In addition to this, we were overcharged. Two separate charges on my account about $100 over my booking confirmation. I have called back twice, been told their manager will contact me, and that has not happened a month later. I am now in the process of filing a dispute of the transactions with my bank and I will also be filing a report with the BBB and other hotel agencies as this hotel is not only unsafe, they are taking my money and not making an effort to give it back. FAFO Best Western. Absolutely horrible stay and headache still ongoing a month after.
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November 2023 by Spencer K.
Unsafe, moved around, and overcharged. We stayed for three nights at the end of October 2023 after staying the year before and will not be returning. After checking in, we went to our room. We were about to leave for dinner when we happened to check to door and it did not lock! If you stay here, make sure you check your door on the outside because ours did not work properly. We had to move rooms to a horrible spot right next to a gate that shut loudly all night, and then once more after that. In addition to this, we were overcharged. Two separate charges on my account about $100 over my booking confirmation. I have called back twice, been told their manager will contact me, and that has not happened a month later. I am now in the process of filing a dispute of the transactions with my bank and I will also be filing a report with the BBB and other hotel agencies as this hotel is not only unsafe, they are taking my money and not making an effort to give it back. FAFO Best Western. Absolutely horrible stay and headache still ongoing a month after.
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October 2023 by Tesha Cox
We enjoyed our stay! Great value. The room was spacious and very clean. Cooked to order breakfast was fast and delicious!
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October 2023 by Geddy Hewitt
Rooms were clean and nice. Staff was very friendly. There are amenities nearby. I was very happy with the stay.
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October 2023 by Keriann M.
Really snice stay. Super comfy king size bed. Large room with plenty of space. Beautiful scenery. So many green trees and flowers everywhere. Breakfast was nice, and they chefs made made an amazing omlette. I wish there was a soy milk option, but everything was great. Check in and out was super easy. I will definitely stay here again when we come back to the area.
