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April 2024 by Raven ..
First time coming here and will be the last. I came to this place to exchange a Carhartt jacket cause the nearest store was in LA. Live in La Verne and didn't want to drive all the way to LA. I explained I wanted to exchange to one of the ladies and she straight up said no and offered no explanation or no other way to help. Terrible customer service and rude workers.
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March 2024 by Richard E.
I spent thousands of dollars there. Bought some 650$ boots that are 30 days old that are falling apart and asked to maybe exchange or help with returning it to manufacture to no avail. Where is used to be very helpful unfortunately very rude. Lost a long time customer for good.
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March 2024 by Mike M.
I was very disappointed at the sizes available and general selection of the "buy 2 get one free sale", which I even received a text message for. Time is money, fuel costs money, and to go to the physical store and see such a gimmicky selection was beyond belief. This store is bulging with regular priced inventory to the point of overstock. Sell it! I don't know who directs the sales merchandise, store or corporate, but things need to change. Some of the merchandise merely had the retail price circled in red marker, which demoted that it was part of the buy 2 get one free sale. I found a very comparable pair of jeans I need for an event at TJ Maxx for $19.99 just across the 57 freeway to the west shortly after visiting this Boot Barn.
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February 2024 by Christina G.
Every time I come to this store, I am always greeted with friendly service and asked if I need assistance. The ladies that work here are helpful and sweet! Bootbarn has great jeans, boots, hats and just about any clothing for any occasion! I really enjoy shopping here!
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February 2024 by Tanya Escobedo
Very nice, tons of clothes, hats, jewelry and of course boots. We went for work boots, the girl that helped us was very nice, and friendly actually all the employees were great. Kinda busy I never knew so many people shopped there.
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February 2024 by Jose Valdez
I went in tonight for some new boots and customer service was amazing.
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February 2024 by Joshue Huerta
Best boots
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February 2024 by Ericka Banales
Great customer service
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January 2024 by Ray M.
I had two hours to buy a pair of boots (I could not locate my only pair) in prep for the Western themed Father/Daughter dance at my daughter's high school. As a first time customer, I was immediately blown away at how large this store is and how well organized everything appears to be the minute you walk in. Within three seconds of stepping foot inside, I was welcomed by a young female employee folding shirts near the front entrance. This store offers EVERYTHING western themed except for the horses but I didn't check out back so who knows? Boots, shoes, jackets, sweaters, t-shirts, wallets, belts etc.. you get the idea. Everything is clearly marked and the variety of items offered is extensive. Customer service was OUTSTANDING!! Every employee was very friendly, helpful and professional. I went with a low cut boot as my boots were solely for the dance and they were the most comfortable for me. I am not a cowboy-type of guy but this store is definitely cool
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January 2024 by Andy V.
First time in to a Boot Barn today. Absolutely loved it! Great selection, very organized, and the staff was so friendly and super helpful to me. I will definitely be back.
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January 2024 by HHH Fdz
Love this place all the employees are amazing
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January 2024 by Marlene Sandoval
My family had the worst experience here. A sensor with the pin was sticking in a boot without the cover. We didn’t notice only till after we had tried on the boot, my son was crying really loud the boot had it cut him and he started bleeding. We notified the staff it took them a while to actually acknowledge and look at my son, and then offer first aid cleaning the associates. Did apologize the one I reached out to. The security ask a few questions left saying I would get a copy never came back didn’t receive the copy only that i should be contacted an apology from them in corporate. No apologies was given by any type of manager I asked for a number that I can call because I was gonna take my son to the doctors because he is special needs and he was a few days away from surgery so I didn’t getting any type of infection from the cut. I reached out to the number they gave me and they said they the incident was reported that was it.
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December 2023 by jaime barraza
We went there on Saturday to buy some item we left cause they were so rude we asked for some help on some items and they ignored us never go back I'll start going to broken horn
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December 2023 by Rene Magana
Very good customer service
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November 2023 by Jonathan Vallette
The staff was very nice and professional, everyone was helpful. I showed up in dirty blue jeans and a dirty t-shirt, I work construction and am normally pretty dirty at the end of the day. I ended up purchasing Cody James steel-toed work boots, two stars for the boots only. I walk about 15 miles every day in the dirt and these boots only lasted 3 months before the sole tore. I got the boots because they were comfortable and the price was good. Regretfully the quality was garbage.