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January 2024 by Mario D.
Pay your employees more money they deserve it!
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December 2023 by Donnita C.
They do not stand behind their product. I purchased all new Thermador appliances in August 2023.Fidge has a leaky water dispenser. Reported within the 15 days of delivery. It's December and still no repair or replacement. Oven has not worked consistently since day 1! The oven was supposed to be delivered in December but with great news it was delivered in August. Unfortunately because I didn't not intend to have the oven that fast I didn't not have an installer to install the oven until the 20th day after delivery. Reported the non working oven right away. Because it was past the 15 days on delivery all transaction has to go through Thermador. Needless to say I have a very heavy paper weight of an oven in my kitchen. Went through the Holidays with no over. Very disappointed. Stove it great! I wish the stainless was a little scratches resistant but the stove is nice. (Chose all Thermador products around the stove)Dishwasher is just okay. My old whirlpool worked 10xs better. Once cycle is done you have to crack open the dishwasher for dishes to air dry. Stove vent has blinking lights. No one is able to assist or explain why.
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December 2023 by Esparza J.
Thank you Danielle for all your help today, you were awesome and patient. I have been a customer of Pacific Sales for several years now. I have always received the best service, product, and customer service whenever I come here. Thank you team!
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December 2023 by Abraham M.
I'm kind of dumb when it comes to appliances and I'm sure my questions were dumb but the manager Valerie was supppppper helpful and this sales associate danielle made my shopping super easy. I needed a new wash and dryer and ended up leaving with that and a fridge lol since I didn't know much they showed me their entire selection of appliances. They were really great people and made my shopping experience really fun . The whole thing was about 40mins and I feel valued and helped . Awesome team
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December 2023 by Kimberly M.
This store has such a good selection of appliances and the staff is super helpful! Valerie the supervisor was super friendly and was able to answer all questions we had. Danielle showed us around and gave some recommendations on what kind of stoves may fit within our budget. Overall a great experience and will definitely recommend to friends and family.
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December 2023 by Doris M.
Was recommended this place by my neighbors and I'm so glad I went in. I went in looking for a new fridge and stove and ended up purchasing same day with same week delivery ( delivery guys were amazing and took out my old fridge and stove) . Customer service is top notch here, Danielle and the supervisor Valerie were able to find the best options for my kitchen, answered all my questions and went over the warranty for both appliances with me. Will definitely be recommending to friends and family
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October 2023 by Chris R.
Was a great place to shop loved the vibe and the prices ,the supervisor Valerie was very informative and very nice and professional would definitely go back thanks to her.Big selection of appliance and would highly recommend to my friends. I will be shopping here again.
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October 2023 by Hassan K.
We got great low key service from Joe Antonio and a killer deal on Dacor oven. Been shopping here for years and the service is always stellar. Thanks Joe!
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August 2023 by Carla K.
I wanted to give a shout out to Mario Contreras at Pacific Sales in San Dimas, CA. We had a bad experience with Lowe's and came to Pacific Sales for our refrigerator after that. Mario was so helpful and very knowledgeable. He showed us our different options and did so without pressuring us to buy. He was happy to look up information for us and very patient as I took my time looking over all the refrigerators. Pacific sales had a great selection and the prices the same as the big box stores but the personal service so much better. The delivery went super smoothly and all was as they said it would be. Thank you Mario and Pacific Sales!
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April 2023 by Dennis Nyman
Sales staff were very friendly even though we ultimately did not purchase anything here. They had a great selection of goods.
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March 2023 by Nate R.
We went in thinking that we'd be shopping and the prices here would be too high. Have to say, we were pleasantly mistaken (btw, you CAN find some high end appliances here that will make you faint!). What made the shopping effort better was working directly with a knowledgeable and helpful sales person. In our case, we were hand-held throughout the entire process by Joe Antonio. Gotta say, we didn't feel pressured - he asked for our measurements and preferences, then showed us what would work. He even saved us a few $$ by guiding us through our decision-making. Without Joe, we'd probably still be walking the store and wandering over at Lowe's and/or Home Depot! We walked away as excited as one could be about an appliance because of Joe!
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January 2023 by Marisol F.
I spend 18,000.00 on this store , Marlene our sales rep was such of help and right to the point. Our appliances are beautiful and work great! Now the hood is been in back order since may of last year. Is now January and I was exited the hood finally arrived, just to find out it was damage. Ok not the store fault, but the installation people charge me for the lost day. I was trying to see if Pacific sakes can give me a little discount on the hood cover that I need it to purchase, just to get a response from the manager Gabriel very rudely telling me that is not their fault I payed that company and trying to make me feel guilty about asking for some kind of help after they delivered a dented 3,000.00 hood... The list he could have done is sympathize with us and tell me in a good manner that they couldn't help me out. Instead he proceeded to Shame me on why I pay this people if they didn't complete the job. I know is not he's fault but a bit or customer service kindness goes a long way. I must say they are providing me with my hood which I waited almost 9 months. After you spend the kind of money we spend at this store you'll think they be at list more understanding of the situation. I felt like he was doing me a favor in getting the item I purchase long time ago. They surely lost a great customer.
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December 2022 by Joe Scott
They didn't have gas wall oven i wanted and not open all week short days wait of trip
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November 2022 by Maria S.
I was like a child in a candy store here ... omg everything looks so nice and modern , so many things to choose from. I was looking to buy all new appliances for my house, and I found plenty of choices here. I end up getting Thermador brand . They also have bathroom faucets, sinks and tubs . We choose very nice shelves for our new remodel bathroom as well.
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November 2022 by Catherine
This is LONG..but worth the read. I walked into Pacific Sales for the very first time to pre-shop for a clients Hacienda project. I met Stephanie and WOW...I was very impressed! She knows all her products and the various features to ensure you're getting the best possible options. I returned a wk later with my client and their kids to shop for the entire homes spaces(10 different spaces for bath,kitchen hardware) She was an absolute professional and organized to the tee. I was so impressed! Okay...and here's the jaw dropper- she printed up room by room (colored images)design booklet of all of our choices!! Holy smokes...class act all the way! In My 19+ yrs of doing design..I've never had a single vendor even offer to do that! Needless to say, my clients were very impressed and moved forward with all the selections and approved the order. Unlike many other places - her amazing customer service did not stop there - after the order, she still answered my calls, builders calls for misc questions. Please go there - and do yourself a favor..if she is busy - make an appt for Stephanie. ...it is absolutely worth it! Thanks again...I will happily refer and bring my clients to you!
