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January 2024 by Trinity T.
DO NOT STAY HERE (MAJOR HEALTH HAZARDS) please whatever you do find another hotel... where do I begin??? My boyfriend and I stayed here from 12/26/2023-12/30/2023. First off prostitutes galore here. Didn't think the pictures looked too bad and they allow one small pet. On the first night I noticed the floor boards coming apart and first thought the room was overall decent. I noticed tho It wasn't too clean I could tell the phone hadn't been wiped down in a while. On one of the last nights staying here I flipped my pillow over and noticed blood drops. I instantly felt disgusted and jumped off the bed. It was on the pillow case as well as the sheets. I had been sleeping in a bed with blood this whole time. We then had to replace the dirty sheets ourselves. The bed was absolutely DISGUSTING! Red and brown stains all over the mattress. After changing the sheets we noticed the "clean" ones they gave us has a black sticky mark on it. It really is messed up that our housekeeper Angela most likely didn't wash our pillow cases, sheets, and blankets. I also paid 116 dollars for the last night because of the holidays and you're telling me I wasn't even given a decently cleaned room?!?!? I ended up having to spend almost a week communicating with guest services just for them to give me a $30 hospitality refund. I SPENT OVER 400 DOLLARS HERE! More than $400 for a filthy room that they had to put out of service. The light fixture started to pool some water together because it had started raining. Due to the blood, leaky roof, and warped floor boards they marked our room as out of service. They had known about the problems they just "thought it was better" please do not waste time or money here.
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December 2023 by Vanece G.
If you are a drug addicted person, this is your place. The rooms are very gross if yoi have any standards of it being clean when you check in they will be wrecked. It feels super free range. It was a lesson for me.
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November 2023 by Angie Vogel
Room has it all, including iron and mini blow dryer. Highly recommend
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November 2023 by keli
Called this place at300pm they claim they don't have a room. sold out.of all rooms . What a shame, I hate this placeRooms smell like pee , and dog
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November 2023 by Adam Studebaker
The rooms and infrastructure could use a little work. But overall a pretty nice hotel.
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November 2023 by Kyle G
It’s alright at first but front staff isn’t the friendliest and they may place you on the nice side when you first arrive then place you on the dirty side which isn’t okay, my parents have health issues which they weren’t understanding and aren’t letting us stay on the nice side anymore and they didn’t seem to care about my parents health issues as they can’t be in dirty rooms and they say pet friendly but then won’t let you stay in certain rooms over a pet odor complaint after us checking out after a month and after they’ve rented multiple big nice rooms to us so only feel the complaint was to move us to the dirty side which has roaches and smells as they prefer to have pets on the dirty side which is also not right. I clean homes and businesses for a living and am not dirty and my dogs are trained so I wish instead of the staff not giving people any chances to give people at least one chance.
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November 2023 by Lance Olson
This place is in a beautiful location and i had a nice stay there. The rooms are decent and pretty good for extended stays. Service was nice and friendly. The room could have been a little cleaner but not terrible.
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October 2023 by Annette Galvan
Rooms are really clean and the hotel is conveniently located. Most employees were very nice.
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September 2023 by Nwoods
It's convenient and affordable they have long term rm options at weekly rates very close to lots of stores restaurants and the freewayRooms: The long term rooms include an apartment size refrigerator and a small kitchenette usually one burner works and cabinets to put spices and food in some come with an iron/iron board if not you can always request for oneNearby activities: It's close to a few gyms.. a Rock n jump or jumping jacks for the tikes and next door is a place called Trapped Door (escape room)Walkability: Very close to restaurants bus transportation freeway and stores
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September 2023 by TOMAS QATERS
Awful costumer service refused to move me when next to a very noisy family for entire stay here refusimg to move me. The only room they offer to move 156 was by the pool when I said that had a chance to be just as noisy because of it being the pool where people play she like that all I can do for youI am like you have over fifty other rooms then that one. Yes but they are not available because they need to be cleaned I said OK move me then I can't do that because it will then be to late to clean your room so you can take 156 or stay where at. We can't move you later.They refuse to do anything about the people making the noise having kids run up and down the walk way screaming sometimes till midnight. Then get upset with me when I try to press for a room other then 2 they gave me it is ridiculous. All because they said they would not have time to clean mine.
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September 2023 by Amy A.
This place is disgusting! Stay far away! Staff are obnoxious and the maid told us two rooms had to be closed because of a bug problem!
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September 2023 by Steve G.
I had reservations for 6 days . On the fourth day I went to the office to pay the remaining 3 days. It was about 10:40 and the check out time was 11:00. I was informed that I had been Red flagged and they refused to honor my reservation for the remainder of the 6 days. I was told it's because of someone I had in my room the previous day. I didn't violate any policy and there were no complaints from other guests. It was the middle of the day and the people in question were already on the hotel property walking past my room. I am local to San Dimas and know many people in the area. The two gentlemen walking by were old school mates. It was hot outside so I invited them in. We talked for about 30 and they left. It seems I was out of my room because the manager has a personal issue with one of the gentlemen. They could have informed me the previous day I would not be allowed to rent the next day. That would have given me time to make other arrangements. I waited for the manager to arrive to get an explanation and contest such an arbitrary decision. Most of the staff that know me were shocked I had been thrown out because I'm normally polite friendly and quiet.
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August 2023 by Sarah S.
My family and I stayed at the Red Roof Inn recently. We stayed in one of their extended stay rooms which had a refrigerator, a one pan electric stove and a large microwave. All of these amenities worked so nicely. This was our first time staying here and I must say, I grew up in the customer service industry, and the staff at this hotel are amazing. Specifically, Shelley and Sabrina. These two women are above and beyond. Both women never once hesitated when I asked for a clean towel, or to borrow the broom to sweep the floor. These two are all about "just say yes." They don't hesitate and they don't tell you yes and end their sentences with a "but." I would really like to commend the two of them for working long hours, alone, and still smiling. Nowadays, the service industry needs more devoted workers like Shelley and Sabrina. Thank you ladies for treating my family and I with courteousness and respect. We will be back for sure and I hope you are still there to help us.
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August 2023 by Jen Hansen
On Tuesday, August 29 2023 approximately 4 AM I heard 3 pops. Called the front desk and now I have cops here taking a victim and looking for the 3 bullets. I have stayed here at least 5 times because it was cheaper but today I am leaving because I don't feel safe here at all
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August 2023 by steve gonzales
I had reservations for 6 days . On the fourth day I went to the office to pay the remaining 3 days. It was about 10:40 and the check out time was 11:00. I was informed that I had been Red flagged and they refused to honor my reservation for the remainder of the 6 days. I was told it's because of someone I had in my room the previous day. I didn't violate any policy and there were no complaints from other guests. It was the middle of the day and the people in question were already on the hotel property walking past my room. I am local to San Dimas and know many people in the area. The two gentlemen walking by were old school mates. It was hot outside so I invited them in. We talked for about 30 and they left. It seems I was out of my room because the manager has a personal issue with one of the gentlemen. They could have informed me the previous day I would not be allowed to rent the next day. That would have given me time to make other arrangements. I waited for the manager to arrive to get an explanation and contest such an arbitrary decision. Most of the staff that know me were shocked I had been thrown out because I'm normally polite friendly and quiet.Rooms: Some rooms are better than others. They all are roomy and come equipped with a fridge and a microwave.
