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January 2024 by Gypsy Becca
The front desk office staff are AMAZING!!! Friendly, caring and helpful!Dr. Popp is a genuine guy! Seems to understand my financial predicament and helps as much as he is able. My Bobbie is still very expensive. But I'm very happy with the care he's receiving at this clinic!
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November 2023 by Josy Pantoja
Brought my pet a couple weeks ago and went in with an open mind and open to all suggestions to make sure my baby was getting the best treatment and care. They did such a great job. I felt comfortable and the Dr. was so so detailed. Thank you. My puppers is home and healthy.
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October 2023 by sheila cruz
This is unfortunate. I like Dr. Pop, he sees my pup and I'm not sure if it was him who saw my senior dog yesterday, would he have sent him home also with just a couple of meds knowing that he's unable to breathe. My dog was taken to the ER a couple of nights ago due to labor breathing. ER doc told us that he's fine, tests looks good and told us to follow up on his primary vet and so we did. Dr. Hines saw him the following day, reviewed his medical records and concluded the same, also adding that might be due to his age as well, but missing key important details on the report. She sent him home with an anti-biotic and anti-anxiety pills, however I knew something was not right still because he was literally wheezing and gasping for air, therefore, I found his old vet who treated him at this clinic before, but had moved to a different clinic and took him there instead. He took one look at the report and said 'his lungs are NOT clear'. I was shocked but kinda expected that due to the symptoms he was showing. Basically, ER dr and Dr. Hines failed to tell me that my dog's lungs are practically collapsing due to infection. Dr. Daman took xrays and showed me the comparison of a healthy lung vs. my dog's. He immediately advised to keep him for a few hours under oxygen and will send him home with inhaler, more antibiotics to expand his lungs etc... If I had not decided to take him to Dr. Daman, IDK what would have happened to my dog. I think it's important that vets pay attention to ALL details especially when it comes to breathing problems.
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September 2023 by Deric Gomez
I appreciate that this pet clinic took in my dog when I could not get an appointment elsewhere. However, I spent close to $700 and did not get good answers on what was going on with my dog. I went to a new location and within minutes the Vet knew what was going on and put my dog on a path to healing. I gave my dog medicine on the vets recommendation and my dog was not getting better. 1 day after going to a different vet office my dog is already looking and feeling better. I wish I could get my money back since nothing they provided helped.
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May 2023 by Jennifer Fierros
I only put one star because it's necessary to leave a review. But very unsatisfied with their service! I called in because my cat has fleas and the main reason why I brought him was to give him oral medication I called before to confirm. And they said they had it. So I take him in they charged me first only to tell me they didn't have that medication that it was expired and give me a prescription . As if it's that easy to find medicine for pets! SO DISAPPOINTING!!!#unreliable
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March 2023 by Molly Bartolon
worst vet ever took cat bc he stopped eating& drinking water visibly sick and they didn’t know what was wrong and gave him medicine that had to be eaten with food (like seriously I just had stated the cat is not eating) & then they give him something to make him hungry. None of the medication made him better I think it made him even more sick and vomit more. Just put my cat down today bc he was suffering, they didn’t even care. Don’t bring your pets you might have to put them down 3 days later. Also the price was 650 dollars. Only care about money not your pets.
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February 2023 by Rosie Waddell
The staff & vet are great, but the prices are astronomical. $700 to get my cat spayed... holy cow!!! I would have loved to bring her here for this service because she has gotten her vaccines & deworming here (decent prices for these kinds of services), but there are other places that are MUCH more affordable for spaying/neutering.
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January 2023 by Patrice Garcia
If I could give 0 stars I would. Took my cat there for a UTI and a URI. Dr wanted to run all kinds of test, some were unnecessary. Wanted to charge me almost $800.00. For just the test not including what ever treatment she would need. I asked if they could give her antibiotics for The UTI and her congestion. Dr refused. They advertise for new customers a free exam. When I checked out the charged me $60. When I showed her the advertisement she told me that’s only if you go along with the Drs tests. So if you don’t do all the unnecessary testing that they try and cram you with the free exam doesn’t apply which was not explained in their advertisement. I wouldn’t trust these people with any animal! Money hungry and try to take advantage of your emotions with your pets. Took her the same day to another vet and did blood work and an X-ray and treated her with antibiotics which was half the price of just their tests.After seeing the owners response to my review: TOTAL LIES!!!! I have had my cat for 11 years I know her history..As far as any discounts offered there was NONE OFFERED! I did ask if I could get medication to go home for the infection she had and the Dr refused because he said he didn't know without doing the test what to give her. And by the way if he had really done an exam he would have seen the huge abscess on her front tooth that was the cause of her infection. I don't even know if he really examined her because I wasn't able to go in the room with her. I would think that looking in an animals mouth would be part of the exam. So not only are you money hungry, you are also LIARS!You might want to look at the other reviews here because there are a lot of them that are saying the same thing as I. I only wished I had seen their reviews before I went to your unethical establishment.
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December 2022 by Jessie L
It's in a bit of a hole in the wall location, but centrally located among other popular businsses. The vet I saw treated my dog and seemed to do a competent job. My reason for giving this vet clinic only 2 stars is because of the prices on their services, specifically pet dental cleaning. They are outrageous. I always thought my previous vet was a bit high, albeit only a bit; but, this clinic charges twice what my previous clinic charges. It's about 1.25 hours drive to my previous vet, but it is well worth it to save over $200 per pet. With 10 cats and a dog, the savings will equal a small fortune! Too bad.
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December 2022 by Jonny Tang
Crooks in dressed in Vet outfits! This place will do anything for money! My friend had his pup drop by for a check up as he wasn’t feeling well. The clinic offered various tests and x-rays. Obviously when your pup is sick, you will pay them the kitchen sink. One of the tests, they told my friend that his pup has something stuck in his digestive system and it’s the reason why he’s not able use number 2. The pup was having stomach issues for a couple of days prior to the vet visit. They recommended surgery on the pup because the blockage is unknown and it can lead him to have issues. The pup was doing better but the clinic kept on pushing for the surgery! On the day of the surgery, they just barely grazed the pup’s skin and didn’t have to open up his stomach! This whole time they said that they need to operate on him to get that mysteries object out. This visit started as a $2800 visit just became a $8000 visit for the so called surgery! These people are crooks that hide behind the white coats. They rob people when they are at their lowest and most vulnerable. Be ware if you take your pet in, they don’t care about the pets! How can you cut up an innocent pet that doesn’t need it? This is disgusting as a medical professional.
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December 2022 by Carmen Rayo
We took our cats to this clinic for about 2 years and the treatment we've received has been overly expensive. The vets have added extra exams that our cats haven't needed and have already gotten which has led to us paying more than we should've. A doctor there also called me to see how my cats were doing and I told him they still needed treatment, however this pet clinic was too expensive. He then proceeded to ask where I would take my cat since it was still sick. I told him I would take it to another clinic and the doctor bad mouthed that clinic. That is unprofessional and shouldn't be said if another clinic is actually trying to help my animals.
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December 2022 by Kerri Young
Don't recommend. It felt like we were taking the car in for a check up. No compassion. They took her back for an exam. The girl came back out with a paper saying they wanted to charge $648;for a ton of tests when she has a uti and didn't need x-rays and a ton of other tests listed, would of caused unnecessary stress on my dog. When we refused they said 'do you want us to still do the exam?' Which means they tried to con us of $648 before a vet even looked in my dogs direction!
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November 2022 by Anonymous
Where should I begin?? Ok so I’m not even writing because I am a client at this place. I am writing because I responded to an ad on indeed in hopes to getting a job at this place. First off, I spoke with one of the vets and had a phone interview. Came in, met Blanca the manager. I had to come back for a work interview, which I thought went well. That same day, she said I will call you. No call, no email, nothing. It has been about a month. Mind you, I did not get paid for this work interview. So waisted time and my gas. I made several attempts to call and speak with her, she’s always busy. So this, to me sounds like avoidance. So with that being said, this lady has no integrity, or respect. This place displays poor character, so you can imagine how you will be treated at this place.
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November 2022 by Leiah Newman
Banfield charged me $800 for the same service/testing this clinic provided for nearly $3,000 ($2,700) when my dog got sick. Exact same testing and services (IV fluids, holding overnight, etc.). They only care about money and that is really sad when these are our babies. Will never take our dog here again. They also were SO un sympathetic (the doctors, not the vet techs). I'd give zero stars if I could. DO NOT COME HERE IN AN EMERGENCY
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November 2022 by Kathleen Rodriguez
they took excellent care of my baby and made me comfortable with leaving her there to get better. they were also very nice on the phone when I called to check up on her. I understand they can be busy but it didn't sound like it on the phone. When I went to go pick her up in a few days they had nothing but sweet things to say about my puppy. I definitely had a great experience for my first emergency experience. Thank you team san Dimas pet clinic you were amazing!
