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April 2025 by Amanda Lemus
Worst customer service I’ve ever experienced
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December 2024 by Zulema Salazar
Excellent Customer Service
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October 2024 by Marina Macedo
I went to 3 places to notary a document and in all of them I received poor service and there was no notory available! This place served me super quickly and with friendliness
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September 2024 by Benjamin Klaffke
Guy with the long black hair was very friendly and helpful.
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August 2024 by ユキリ
I do not recommend this store. When I visited in the morning, there was a staff member, probably in his 40s, whose name I didn’t catch. He was busy signing some documents with a woman .But the only thing is only needs the lady sign,He just wait by the side .A
nd told me that it would be faster to use the self-service machine nearby. I tried, but the machine said it wasn’t available. I informed him that the machine wasn’t working, and he told me to wait. Then, a foreign lady arrived to pick up a package from her rented mailbox, and he served her first, telling the woman he was helping earlier to wait, before finally attending to me. When it was my turn, he scanned my QR code twice and told me it couldn't be used, suggesting I contact Amazon. I went to another store afterward and got everything sorted in two minutes. What really bothered me was the lack of order—there should be some respect for who came first. It felt like he didn’t want to help me and instead insisted I contact Amazon for a QR code. In my 10+ years in the U.S., this was the first time I was treated this way. I can't understand why this happened. I wonder if he even scanned my QR code properly or if he just wasted my time. I had to go to work, after all. I can't help but question whether this was due to racial discrimination because I am Chinese. I felt very uncomfortable and do not like this store.
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August 2024 by Krystal S
During my recent visit, I noticed a
stark difference in how the staff treated customers. The person in front of me was greeted warmly and served with courtesy and professionalism. However, when it was my turn, I greeted the staff member with a "hello," but received no response or acknowledgment. Throughout the entire interaction, the staff member did not speak a single word to me, did not inquire about the purpose of my visit, and simply handed me a form before turning away.
During my recent visit, I noticed a stark difference in how the staff treated customers. The person in front of me was greeted warmly and served with courtesy and professionalism. However, when it was my turn, I greeted the staff member with a "hello," but received no response or acknowledgment. Throughout the entire interaction, the staff member did not speak a single word to me, did not inquire about the purpose of my visit, and simply handed me a form before turning away.
Before leaving, I intentionally waited a moment to observe how the staff member interacted with the next customer. To my dismay, I noticed that he immediately spoke with the next customer, further highlighting the discriminatory treatment I experienced. This kind of behavior is disheartening and unacceptable in any professional setting, especially at a company like UPS that serves a diverse customer base.
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August 2024 by Steve Sewell
Great service. I always get fast and reliable service from staff at this location.
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July 2024 by Abel Torres
I wish I could give zero stars instead of 1 star. The owner of this store is rude and a liar. I went in to ship a package to my customer, using my customer's UPS account number. The owner told me that UPS stopped accepting shipments using a waybill, and that I would have to pay cash and get reimbursed by my customer. I contacted my customer who stated that was ridiculous, so I went to another UPS store and was able to send the package using my customer's account with no problems.
A few months ago, I accompanied my wife to do an Amazon return and we arrived about 15 minutes prior to closing. There were quite a few people in line, and about 10 minutes prior to closing, the owner announced that closing time was in 10 minutes, and just because you were in store, it did not guarantee you would be helped, as anyone not helped by closing time would have to leave. Sure enough, we gambled and stayed and were kicked out at closing time.
Keep away from this store. They did not deserve to be a franchisee, as they gave UPS a very bad name.
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July 2024 by 我们一家子lisa
This is the worst UPS service I have ever seen, and it also has racial discrimination.Go to 1041 N Grand Ave, Covina, CA 91724，that UPS Store is great.
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March 2024 by Jeff & Tina Mink
OK place to get stamps. Just ignore the dog they have behind the counter that barks at you.
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March 2024 by Stephanie McCuistion
I felt like my experience was very fast and easy.
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February 2024 by William Kim
Customer service, especially from older lady owner, has been reported to corporate. She can't handle questions about returns and threw items I wanted to return on the floor! Other customers were in store. I had to call corporate because she seems to be the type of person who will throw your items in trash from pettiness. Avoid this location!
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December 2023 by Marciel Coutinho
Worst UPS store I’ve ever seen. The guy said he couldn’t take my 9 small boxes because they were too many. Shame on you. I’ve never had any problem delivering many boxes in any UPS store.The customer service at this location sucks.
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December 2023 by Stephanie Castaneda
I was here 12/26/23 just to drop off a package at around 3pm .There was a man and younger lady didn’t acknowledge me. They kept me waiting for about around 10 or 15 minutes until she decided to come help me by just looking at me and not saying hi or anything. Seemed annoyed.
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October 2023 by Jase Arceneaux
Bottom Line: Go to the Albertson’s UPS store at 220 E. Bonita Avenue, San Dimas, CA, 91773 rather than this one.I would give this store a negative star report if possible. The low 3.1 star rating says it all, however UPS should remove this franchise due to the owner dragging the UPS store’s name through the mud and belittling customers.June 2022: Last year I had an incident with the owner’s son being rude to me following a Microsoft return I needed to have executed. He told me I should have known that Microsoft failed to send a QR code to me, however, the Microsoft employee told me specifically all I needed was the reference number10/28/2023: Today was a particularly interesting interaction. My friend and I went to execute the return of Amazon Prime Day purchases. The main woman dealing with my friend was exceptionally rude and berated her saying that every QR code for the multiple packages should have been processed beforehand to expedite their process. At the time, there was no line, therefore, no rush. She kept rushing my friend who then felt uncomfortable and decided to leave the establishment. I decided to ask for the female employee’s name to file a complaint with UPS who then told me she was the franchise owner. I told her explicitly, “Your customer service skills suck.” The owner’s response back was, “My customer service skills are only good for customers that don’t suck.” This is the quote verbatim from my own mouth and the owner’s. Makes you wonder who does the owner and her son deem as a worthy customer for their franchise?
