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July 2023 by Derek Michaelis
This is a terrific US Bank location. Marsha, the manager and the tellers, are all very nice and accommodating! They keep it very clean and make me and my wife feel like we are family every time we come in. It's definitely our best bank experience we've ever had. Thank you for running a great bank!
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February 2023 by Aaron P.
This is the best US Bank branch I have ever been to. The building is wonderful. Parking is never an issue. The tellers are very fast and friendly.
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September 2022 by Greg W
I went in this morning to make a wire transfer. The bank teller (Mariah) was great. She processed the transaction quickly and had me review the information to make sure everything was correct, but then the bank manager had to approve the transaction. I had more than twice as much money in my account than was required to cover the transaction but the manager got confused about the transaction amount and she informed me that she would need to cancel the transaction. She proceded to argue with me for about ten minutes before she realized her mistake and agreed to allow the transaction to proceed. I understand that everybody makes mistakes, but I did not appreciate the rude and condensending tone she used during our conversation.
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September 2022 by Greg W.
I went in this morning to make a wire transfer. The bank teller (Mariah) was great. She processed the transaction quickly and had me review the information to make sure everything was correct, but then the bank manager had to approve the transaction. I had more than twice as much money in my account than was required to cover the transaction but the manager got confused about the transaction amount and she informed me that she would need to cancel the transaction. She proceeded to argue with me for about ten minutes before she realized her mistake and agreed to allow the transaction to proceed. I understand that everybody makes mistakes, but I did not appreciate the rude and condescending tone she used during our conversation.
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April 2022 by Stephen Gay
Very rude middle eastern employee...I was going to deposit $70,000 and she couldn't remember my name... I couldn't access my account in the bank and she told me to move out of the way so she could assist another client...I pulled out my money and ran as fast as I could.
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February 2022 by ryan o.
Worse branch! Tried to cash my check on a Friday Hence i work at Pomona valley and the Check is a US Bank, she didn't want to cash it. Terrible and Horrible Customer service! I'll never come back as these people are worried about giving your own money to you! If you need a branch go to Pomona! Great and wonderful people there!! San Dimas "Sucks" NEVER again! Don't waste your time!
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January 2022 by Frank Schwartz
Easy to deal with.
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December 2021 by C G.
This branch deserved NO star at all. I understand doing due diligence but not allowing withdrawal for wired money over 48 hours says the "new account manager" is for the birds!!!! No wonder no customer was in the bank when I walked in at noon !!! She spoke like I have no right to access my funds from my business account! How paranoid can you be to treat your customer that way? !!!! How can anyone run a business??? She needs re-training or be fired!!!'
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October 2021 by Jesse Garibay
My problem is not with this US Bank location, but rather, US bank as a whole. I've banked with US Bank my entire life, because my mom signed my brother and I up as children, and we just never switched.1.The fraud detection is terrible. Not only has US bank never detected actual fraud, they get false postives on purchases I make every few years.2. When fraud actually does happen, they take no steps to stop it in the future. One time, I had $500 stolen from me, and the bank took no responsibility.3. Now, the bank charged me $100 for a mistake they made in August. My account was overdrawn, so I also got charged $36 for that.Keep the $136, I'm switching to Chase so I can actually have a financial future.
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July 2021 by Samantha B.
ATM looked broken into and not working. I stopped by here yesterday too but forgot that this one had a broken ATM and the branch doesn't look open. Do not come to this location.
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April 2021 by George Cupa
Always treated nice by employees
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February 2021 by GeeGee Orpiano
Been banking with US Bank for more than 20 years ( before they were PFF). No issues staff always helpful. Location is good.
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October 2020 by Kay L.
If I have to give one starbI will, but actually they deserve ZERO!! Poor customer service! Their ATM ate my card, it's been a very difficult process with many phone calls, still to no avail!! 5 phone calls & still no card WTF
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September 2020 by Kevin H.
This is a great bank, clean bright and comfortably cool to it fits San Dimas and brings back found memories from when I was a kid. This bank is where the old PFF was and it was the bank I had a savings account in since I was 5. The manager (Marcia Cazares) is super friendly as are the Tellers, I had to ask why they had only 3 stars rating on yelp? Seems people are a bit unhinged over the temperature posted on the main sign out front, it's digital and like all out door Temperature gauges it can be off a 1° higher or lower. Seems like most small towns, there are people that have nothing to do but complain because it wasn't 100% accurate to their cars temperature reading has cars are so accurate(sarcasm) Some people need to get a life.
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August 2020 by Fleck H.
Here's why I will never bank here. This bank chose the huge sign in front of the building for the current time and temperature shtick and the time is wrong and the temp is wrong - by a mile. I have never been inside this bank, but would've I guaranteed you that if you peel the layers of the onion it will get more rotten. I didn't have to - the Yelp reviews did it for me.
