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March 2024 by Yi Z.
Jasmine was a great agent, who helped me transition my auto insurance from Geico to AAA with great plan. However, I'm disappointed to hear she was terminated for allegedly unfair reasons.
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March 2024 by Vicky J.
Jasmin fu was my agent for almost 20 years now she has been of great help and explained everything very clearly. She also responded very quickly and was very efficient with her work. Now that she is not in your company I find it inconvenient since other agents take a long time to respond. How you fired her was not right. I wish she was back in your company and serve us again.
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January 2024 by Mary C.
Watch out for the PLACARD POLICE at the front desk when you come in. So so rude. My sister n law was Discussing with her about a 78 year old woman(mother) needed her handicap placard and would not even talk to us because my mom was not with us. She is laid up at the moment handicapped. She was not helpful at all. Very disappointing. Never be a member of AAA.
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November 2023 by Fanny Tang
Jasmine has been taken care of our cars, houses and umbrella insurance about 15 years. She is a very professional, knowledgeable agent. I referred many friends to her because she is a very good agent. I think AAA should be sorry to lose such a great employee.
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November 2023 by MarkSteven Pomianowski
I was dismayed to learn that my insurance agent Jasmine Fu was terminated by AAA management.She has been my agent for more than 20 years.She has helped me insure a home a rental ,two cars ,umbrella insurance plus affordable earthquake protection. Her advice has always been spot on .She has saved me much over the years. My phone calls have always been returned in a timely manner..Her ability to explain policy is second to none.Jasmine is reliable ,patient and trustworthy.She has always been willing to go beyond what is required to provide the best possible care…In an industry that often feels cold and indifferent Jasmine has been a breath of fresh air…I have always recommended my associates do business with AAA based on my experience with Jasmine Fu…I truly don’t understand why she would be let go by management.
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October 2023 by Daisy X
Jasmine had been my agent for over ten years. She is helpful and knowledgeable. She is the best agent and because of that, I have referred lots of friends and family to AAA. Whenever I needed help or had insurance question, she was always get me back and answers in a timely manner.I also noticed there aren’t any Chinese speaking agents at SF Lakeshore office. There were 3 or more a few years ago and then it was down to 1, Jasmine ONLY. Till lately, I was told she is no longer with AAA and no more Chinese speaking agent when I needed a quote. What’s wrong with AAA? I don’t believe that Jasmine would retire early as I’ve known her for years, and she never brought up any retirement plans. Then I heard that she was terminated by the AAA. She was the top, best, helpful agent. Her work should be recognized and honored. I also feel that AAA is discriminating against Chinese. From 3 or more to ZERO. There are only TWO White American agents.Whatever happened to Jasmine, that was WRONG. I will spread this to all my friends and family that I referred and leave AAA.Lately I want to say the staff are friendly and also helpful, but the leadership, management and company are NOT.
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October 2023 by James W.
Jasmine has been helpful with all my insurance needs and I was not happy to find out that she is no longer working there. I noticed there were no Asian employees in the store and that is not fair to the Asian clients in a high population asian community that needs translation.
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October 2023 by Matty B
Got an International Driving Permit here, including passport photos. The whole procedure only took 30minutes and I left with the permit. Absolutely no complaints.They offer passport photos for $20, unless you’re a member - then they may be free. The international driving permit was an additional $20.
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September 2023 by Daisy Xie
Jasmine had been my agent for over ten years. She is helpful and knowledgeable. She is the best agent and because of that, I have referred lots of friends and family to AAA. Whenever I needed help or had insurance question, she was always get me back and answers in a timely manner.I also noticed there aren’t any Chinese speaking agents at SF Lakeshore office. There were 3 or more a few years ago and then it was down to 1, Jasmine ONLY. Till lately, I was told she is no longer with AAA and no more Chinese speaking agent when I needed a quote. What’s wrong with AAA? I don’t believe that Jasmine would retire early as I’ve known her for years, and she never brought up any retirement plans. Then I heard that she was terminated by the AAA. She was the top, best, helpful agent. Her work should be recognized and honored. I also feel that AAA is discriminating against Chinese. From 3 or more to ZERO. There are only TWO White American agents.Whatever happened to Jasmine, that was WRONG. I will spread this to all my friends and family that I referred and leave AAA.Lately I want to say the staff are friendly and also helpful, but the leadership, management and company are NOT.
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September 2023 by Robert Liu
We are the senior couple as AAA auto & home insurance clients service by Jasmine Fu for many years …She is very professional & kindly provided outstanding consultant for our family s insurance business always …We highly recommend her to our friends as best AAA insurance agent .
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September 2023 by Family in California
Great location, a lot of parking available.Our family wants to say THANK YOU to Jasmine Fu. When we just moved to the US she was the first person who introduced to us the world of insurance. She always was very professional and went the extra mile to ensure that our family had the right level of protection.It was always easy to reach her when we needed any changes to be made.We are sorry that she is not with the company anymore and we are sure that this is a great loss for AAA. We hope that this decision will be reconsidered and we will be able to see her at that branch again.
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September 2023 by OiPoT
Me and my family are AAA members for over 20 years. We also have AAA auto insurance when we bought our first car. I found Jasmine through a newspaper ad, and she has been my auto insurance Agent ever since. Jasmine is very knowledgeable, caring and responsive whenever we contacted her for our insurance needs. We referred many friends and family to do business with Jasmine because of her professionalism and exceptional great service. Recently, I called Jasmine about a month ago, trying to review and make some changes to our auto policy prior to the renewal. However, I was unable to get a hold of my Agent when I called the office as I found out that she no longer works there. I was in shocked and very disappointed with this news of AAA letting go a great asset like Jasmine.
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September 2023 by Michael Luu
Late post, but better late than never. This rating and review is for Jasmine.I'm thrilled to share my experience with Jasmine! Her exceptional knowledge, dedication, and personalized approach truly stood out. Thanks to her, I made the switch to AAA with complete confidence. Jasmine went above and beyond to explain the intricacies of both home, car, and umbrella insurance, ensuring I had the best coverage at cost effective premium tailored to my needs. Her friendly demeanor and prompt responses made the process seamless and stress-free. Without a doubt, Jasmine is hands down the best insurance agent I have ever engaged with, and she is a valuable asset in the industry and AAA. I'm grateful for the positive impact she's had on my family and insurance decisions. I can’t recommend Jasmine enough!
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September 2023 by kevin h
Today I went to AAA to see Jasmine, and I wanted to get the AAA home security system based on what she has told me about it. When I got there, I found out that she is no longer working there and was pushed out by her new manager at AAA...I feel the leadership of AAA made a wrong decision. I went to Jasmine’s office to buy car insurance more than 10 years ago, and my wife and I were very satisfied with her professional and knowledgeable service. Then I recommended my sister transfer her house insurance to AAA, and later the insurance of my wife's two older brothers' cars and houses was also transferred to AAA. Many people in our church transferred to AAA because they knew her... I remember Jasmine's dedication to work and sometimes forgetting to eat lunch or take breaks. She did that the last time we met her because we had a complicated claim-related issue. Our house was damaged by a storm and needed lots of attention. And now her manager uses that excuse to terminate her??! Such an excellent employee should be recognized by the administration. I guess this must be a huge loss for AAA and worst of all this is an attack on the Chinese community which relies so much on a hard-working and ethical professional like Jasmine. I am attempting to contact the media to tell the public about this scandal. This is WRONG.
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September 2023 by Andy Oum
I was shocked to find out Jasmine left the firm. She was the face of the company!! I went into AAA to add my son n his new car to my insurance and found out Jasmine is no longer working there. She was the best agent I have ever dealt with. Any time there was a problem she was there to help me every steps. I transfer my insurance policy to AAA because of her. She is super knowledgeable and wonderful to work with. I referred so many clients to her because of her service and knowledge. I have to admit that I will be tempted to be lured away from AAA if there is other choices in the future. Bring her back, she was the best ever.
