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January 2024 by Mallori Sugimoto
Wow! Phenomenal service and surpassed all expectations. Not just a car wash, they do everything well with utmost attention to detail and care. Lovely auto enthusiasts and experts!
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December 2023 by Joseph G.
Took my vehicle for a paint job due to an accident that they made it look brand new. They reshaped the dent with bondo and made it look 100% original. I was more than extremely satisfied with the work and paint finish. I highly recommended!
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November 2023 by Middleman Liens
Great customer service. Anna has been a great addition to the team.
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September 2023 by Viv Luu
The last time my car was this clean was when I bought it. Team did a great job, paid attention to the details, and were professional.
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August 2023 by Paul P.
This is a rather long but detailed review that I hope will alert potential customers of the dangers ahead. Without proper disclosure, ADS took over the project from Custom Vehicle Wraps (CVW) to wrap my food truck. After less than 2 months, the wrap started peeling and bubbling badly on the passenger door. It soon spread to the entire vehicle. The customer service by Mario Herrera was terrible and eventually he eventually became antigonistic. On 3/6/23 I met the Kwasi Boyd, owner of CVW and two other men at the facility to drop off the truck. Kwasi had the key and opened the facility. I was given an estimate of 1 week to complete. Truck was done 16 days later on 03/22/23. On 05/01/23 I emailed Jefferson at ADS about the issue and sent pics to Mario which he confirmed receipt of. He claimed it should be an easy fix. No movement till 06/12/23 where I again asked for a repair date but was given none. I didn't understand the delay. Mario asked for pics again even though he already received them. I suspected he was stalling. No progress until 7/13/23 when Mario claimed he was having logistics issues and trying to schedule repairs but coming out to Dublin made it difficult for him. Huh? I found this odd since that facility did the wrap and was schedule to officially open in Oct. I did not understand the push back to doing it there. 7/21/23 - since I was getting nowhere with Mario, I Emailed the entire Email stream (with pics) to Kwasi. He repeatedly stated the problem would be resolved quickly, not to worry and that the door needed rewrapping without delay BUT that I needed to work it out with Mario. Seemed like he was washing his hands of the issue. Fast forward to 7/22/23 and Mario making the same excuses about logistics and asking again for pics (which I already had sent). 7/25/23 fearing the worst I requested warranty information from Kwasi and as in other correspondence he referred me back to Mario. He also was quite critical of how the issue was being mishandled. In an Email back to me, Mario stated there is no warranty and then told me to stop harassing Kwasi. I found this very disrespectful and a bit confusing. There was never any harrassing of Kwasi and it was this point the accusatory nature of Mario's emails increased blaming me for not providing what he requested and making him do the job at a facility that was not yet ready. If the facility wasn't ready he should have done the work with his mobile unit or decline the work so and could have take it elsewhere. Since Mario claimed not to be receiving pics in email I asked for his cell so I could text them. These were sent and confirmed. By the end of July I could see that I was getting nowhere with ADS and told Kwasi he needed to work it out with Mario since he was the one I hired to do the job. Kwasi pushed back stating he had nothing to do with the project. 7/28/23 - email to Mario to work out the remedy with Kwasi since I never agreed to have ADS take over the job. Note that on all proposals and invoices, Custom Vehicle Wraps logo was at the top along with ADS which I consider very deceptive. Fast forward to 8/2/23 when I finally convinced Kwasi to come out and inspect the truck personally. He took a walk around video, send a video to his top installer, took multiple pictures and contacted his 3M rep with a pic of the wrap and was told it was not high quality 3M wrap. He also showed multiple problems with the install and said it could not be repaired and needed a rewrap using better vinyl. I asked him to forward all this to Mario when they were meeting the net day and he agreed stated there would be hell to pay and that I should not worry about it. Meanwhile, in numerous Emails, Mario claimed the vinyl used was never agreed to be 3m or Avery but that they use something better from a company called DIFI. Again, his emails were accusatory stating i never gave him the media he requested, etc. etc. Fast foward to 8/2/23 when i proposed a compromise of them providing me with printed high quality 3M cast vinyl and coating only and that i would have the re
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July 2023 by Van Redick
This place is fantastic! The staff is friendly, efficient and detailed oriented. I had some duck tape residue on the side of my jeep that they did a perfect job on.Thanks so much Carlos!
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June 2023 by Michael Eddy
Would definitely come back!! Friendly, helpful team, no up-selling, and beautiful new location with convenient access. Transparent pricing too! I got the interior detailing deluxe package and they were able to get a ton of dirt and stains off my cars’ upholstery. Would definitely recommend!
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June 2023 by Michael
Pablo and Mario helped get my Toyota wrapped before a road trip. They were professional, courteous, and the job done was exceptional. The attention to detail and quality is absolutely apparent, there's a reason they get a lot of high-end cars! I would not hesitate to go back for future work or refer friends looking for the highest quality wrap, ceramic, or detail services in the city, even the bay area.Service: Body & Trim
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June 2023 by Ankur Rathi
Great attention to detail and professionalism. Went in for a basic wash, wax, and vacuum. Car looks great!
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January 2023 by Leonard Ballance
The best talk to Mario
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December 2022 by Andrew Alden
Really high quality service
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September 2022 by Glenn G.
first and foremost, I have been providing high end residential construction services for years and totally understand the meaning of the highest quality install and service and nothing less. I heard of Mario and Team from a client. "you have to talk to these guys" after purchasing a new truck and wanting paint protection. Wow was I in luck. Mario set me up efficiently for a full body PPF wrap and things rapidly turned over to the UDOP (ultimate doers of perfection). From left to right in photos....Fernando-Pablo-Jamir). The most important thing I learned while the ADS Team worked magic was to heed my own mantra....paint only dries as fast as it dries. :) Aptly said, Henry Ford once was quoted about work, pay and product. "The employer does not pay the wages. The PRODUCT pays the wages!" These folks take their Product to another level. They stood their ground, very politely and professionally when I pushed to get the work done sooner. I have so much respect for a true craftsperson who draws a line regarding the time it takes for their expertise to achieve perfection. That, in itself, is what we should all strive for in everything we do. All I can say after my ADS experience is, do not hesitate if you want the highest level of craftsmanship and experience working on your vehicle. This team is tops and some.
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August 2022 by Ash R.
Great detailing experience. Love how good my car looks after their work. My vehicle gets very dirty and they take it back to brand new.
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August 2022 by Katie A.
HORRIBLE: We left our car there yesterday morning for all windows to be tinted. Told would be ready the next day. nobody ever called and now nearly 48hrs later, go to get the car and told they didnt start because they ran out of tint. NOBODY called to give us a courtesy heads up of an issue on supply or tell us it would take longer or come get your car. We have been without our car for 2 days for nothing. IN RESPONSE TO AUDREY: OHHH AUDREY - NOBODY EVER CALLED US. THAT IS A PURE LIE and mario said he found out from your 19yr old shop manager at noon the day the car was to be ready that the items had not arrived. Even after being told that, at NOON, NOBODY EVER CALLED US back or called us to tell us that the car would not be ready or couldnt be done. NOBODY. We called 8x during the day and not until 3:45pm did we get a return call that we should get our car. I We would have been fine if someone had called us to tell us the car would not be ready, or you could not do it or whatever but instead my husband picked up the car and you all acted like his hair was on fire for being upset about the situation. NOT UNTIL WE WROTE A YELP REVIEW DID YOU RESPOND TO US OR MARIO CALL US. NOT UNTIL A REVIEW THAT YOU FELT WAS BAD FOR BUSINESS DID YOU RESPOND TO US. THIS IS NOT ABOUT $$$. This is about common courtesy, respect for people's time. I do not need to leave a $130k car with you as if you doing me a favor by giving me money off. NEXT, we called when we had our first appointment that we could not leave the car and left you a message the day before. ON the conversation yesterday, Mario said "oh we dont check our messages". So we gave you courtesy but you dont check your messages or answer your phones. So i dont know, did you expect me to show up in person to tell you we can not make it??? Maybe you should re-think your business operations.
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July 2022 by bruce h.
This business is ridiculous! I went in yesterday for a quote on a job for 2 vehicles for detailing and some mineral water damage repair. They said they wouldn't give me a written quote to submit to my building management company. I've never heard of not being able to get a written quote from a business. They said "just tell them it will be about $800". He said the manager wouldn't let him write a quote, but he said if I left my car there, he would give me a quote to give them, and then for me to come back and they would start work on it! What??? Take my car hostage?? You've got to be kidding me. Wonder what business model they have followed. They apparently didn't want my business, and they won't be getting any from me or my friends. Beware!
