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February 2024 by Ricardo Carlo
The check-in process was quite quick, we rented a medium sedan car and they assigned us a larger Dodge type car, they even offered us a Tesla for the same price. The return was fast too, the girl who receives the cars was very friendly
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January 2024 by Kavil194
We created reservation from the Website and also made accelerated Check-In. At the day of pickup we gone 1 hour early to pick up and they told us to come exactly at our designated hour. That was a bummer but we gone 1 hour later once again and check in took 15 minutes at max. They did not prepare our Sedan and offered a Pickup Truck. We made close to 3000 km and have concerns about the Gas Mileage and high fuel prices in West USA. After back and forth, the representative offered us a Gas Allowance which covered not full, but some of the fuel expenses at the end and we got a chance to experience "Real American Pickup Driving on the Road" We are from Europe and We never used such truck before so it was a nice change at the end when we think about it.Car functioned as expected and their car return service also took the car in about 5-6 minutes and gave us our receipt without any hidden cost. Deposit took 2 weeks to return but it came back as well.We are extremely satisfied and everything went smoothly. Thank you and i will gladly rent a car again when we go to USA once again.
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October 2023 by Jens Boerger
Solid, unproblematic car rental company with good offers. Collection and return is easy. Not an insurance sales show.
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October 2023 by francesca antonioni
We rented a car with 4 people, we had asked for a Ford Edge (or similar) and instead they gave us a superior car, at the same price, a GMC YUKON XL with which we had a great time. The reservation to collect the car was at 10, we showed up at 9.50 and found no queue. At 10am there were 10 people in line after us, waiting, so show up early to avoid the queue. We had a helmet, we had no problems during the rental, but there was still an assistance number available which luckily we never had to call. The oil change light came on but it was a false alarm as this is typical in rental cars, so if this happens don't worry.
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October 2023 by B. Müller
Mussten lange auf den bestellten Wagen vor Ort warten, bekamen aber dann einen Compact SUV, obwohl Midsize bestellt und bezahlt worden ist. Kein alternativer Wagen vorhanden! Take it or leave it Mentalität. Der Wagen hatte dann noch so erhebliche technische Probleme mit dem Getriebe, dass wir in Fresno einen anderen Wagen einforderten.
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September 2023 by Ingo Wandel
Nice friendly service, easy pick up of the car
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August 2023 by Guy Maelfeyt
Very proficient organisation. We did a 14 day road trip and rented two times a car. Well served and the two times we had a problem, we were correctly helped. Changed the drop off place of the car without any problems. Mr Keaton Murphy efficiently assisted us when handing over the car. Thanks
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August 2023 by 浦崎理恵
The staff members were kind and courteous to us, even though our English was not very good.We are glad we had an enjoyable drive.Thank you.
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July 2023 by Manisha Bothra
Totally recommend , rented from Alamo twice in Los Angeles int airport and San Francisco union square. Both times dealt with lovely staff members. Adora being one such person at Union Square. Resolved my issue promptly. Would strongly recommend Alamo. Service is great no doubt and friendly team.
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May 2023 by Gianmarco Sorrenti
From 14 to 18 April, I rented a car here with my sister for a short road trip through California. I am hugely positive about the experience I had here. The staff are extremely friendly and Patrick in particular was excellent in helping us with any questions we still had. Everything was clearly explained from the time of picking up the car to the time of returning it. We had no problems at all and everything went super smoothly.We were hugely surprised with a Dodge Charger that we were given at pick-up. As a car lover, I was really over the moon for a while. We really had tremendous fun driving this car. This really made our holiday complete! I want to thank everyone at Alamo for this great experience!If I ever come back to San Francisco, I will definitely rent a car here again and I recommend everyone to do the same!
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April 2023 by DEBBIE TAN
Worst experience with a rental car company. Service staff told me to return the car by 5.29pm. Reached to the return car location at 5.05pm but it was closed and I had to pay $10 parking fee, service staff told me to go to 330 ellis street to return the car instead. I specifically asked if 330 ellis street will still be open, she said yes. Reached 330 ellis street at 5.20pm it was closed and had to pay $20 parking fee. Called 3 customer hotlines and they told me nothing they can do to help. I either drive to the airport to return and they may charge me for the additional hour (that i spent driving to the other location and driving to the airport) or charge me for an additional day rental at $140. WHAT A JOKE
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December 2022 by 于容浩
Nonsense and terrible management. This branch gave me specific contradicting information vs the Alamo company. First of all, on their rental agreement there is no phone number to this branch. It showed the company customer service number. So I called and got told to park the car either inside the parking lot or in front of the street. I parked it inside, and this branch showed a sign “no return after hour” and no key drop box as the company told me. So I had to make a 2nd trip the next morning… Then they wanted to charge me overnight parking ??? I told them the customer service told me to return this way and the branch insisted their company customer service eas wrong. Boy their customer service cannot find phone number on this branch how does this work?Fake branch just wants to charge for themselves? So disppointed with Alamo.
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October 2022 by Ahmed Ibrahim
Everything was going perfect and we were very happy with the car and the people helping us. The vacation went amazing and the car was amazing. Were about to give 5 stars.Until we found out that a parking ticket which we could pay ourselves in 2 minutes and would cost 58 dollar, was immediately paid off by Alamo and then was charged from my credit card with a 25 dollar FEE. INSANE to chanege 25 dollars for just paying it for someone instead of giving the chance to pay it ourselves.Then the Tolls, were max 7 dollars as written on the road signs. I've been charged 42,5 dollars for them. No bills or explanations received on the mail. Very disappointed in the way they handle the endings, as if they don't want you to come back. Very disappointing.
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September 2022 by Chandni Bechar
The entire experience at this location was great! Everything from the online reservations to checking in and getting the car we needed was quick and easy and everything matched price wise. Keana was a pleasure to work with, she explained the rules of the rental period and how to get back into the garage to return the rental. All quick and painless, no surprise fees or additional charges. Great and friendly staff and highly recommend. I will definitely use them again when I'm in the SF area. We rented a Audi Q5 & it was great on gas and comfortable.
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September 2022 by Lutz Sch
Not happy at all. They have their own parkingspace but still charged me 38$ For parking. What ?!?!rude stuff !! refused to talk to me and refused to give any information untill I had payed the 38US$ upcharge for the parking.ALAMO- Never again !