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February 2024 by Mayra Arreguin
Amir. Was very helpful. Told me to call costumer service. And J M. Help me solve the problem. Originated in Colorado. Where they add hidden extra service with no need for it. All solved now.
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February 2024 by Matt Talbot
Sung, Luis and the crew there really know their products. Great job, well done, thanks. I read other reviews here and found a lot of winging, crying and whining. Given the neighborhood, I'm not surprised.
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January 2024 by Jack Jensen
Absolutely awful. Couldn't have been more unhelpful if they tried. Good luck getting anything you need done in there, it will at least take 3 trips. Thermostat cranked to 85 too so get ready to sweat. I made an account just for this.
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January 2024 by Marija Vulfs
Sung was amazing. I went into att intending to cancel two internet, landline, long distance, and three cell plans frustrated with att. Sung was so helpful that I stayed with art and opened up a new business account.
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January 2024 by nidianny estefany
Super good service from Alex, highly recommended
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December 2023 by Uy G.
Was promised a promotion for a $200 visa card and "possibly" other items after activating ATT Fiber. I guess Alex lied to me. I got a good selection and price on fiber but the promo was a lie.
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December 2023 by Marla Mcgowan
We went by the hours as indicated online--closing at 8pm. The store had closed at 6pm-- waste of time for us and unprofessional of AT&T.
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November 2023 by Angie
UPDATE: Dominic helped me as much as he could with returning my iPhone and unblocking the visual vm feature. He also printed out the shipping label for me. Thank you :)///Battled traffic in the rain during APEC for absolutely nothing because they're closed early!! Must be a regular problem because they have the hours hanging on the door. I'd rather they update the hours online to avoid inconveniencing customers! To help other customers avoid this, I suggested the new hours in Google. Btw 6pm is closing too early and is really inconvenient. 8pm would be much better for customers.
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November 2023 by James Dilworth
I had to visit this store to activate a replacement iPhone with my number. They activated the iPhone, but also added a $17/mo insurance plan to my account without my permission. I assume the sales rep makes a commission by doing so. Very sneaky, and it took me a year to notice it. I recommend avoiding AT&T retail stores in general, and this one in particular. Pay close attention to your bill if you do.
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November 2023 by Levi Powell
Worked with Alex yesterday activating my service. I had to port a number over from Xfinity - a plan I joined because of introductory rates - and absolutely hated the moment I started using their service. Going back to ATT was a breeze and thank you Alex for making it so easy, being patient and working quickly to get all of my problems solved. I never felt rushed or upsold, excellent customer service.
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October 2023 by Emily Bailey
Be careful at this location. They lie to you and upsell you. The lifetime screen protector is not ($45) lifetime and cracks without dropping it and it’s $9 for a new one, which they don’t tell you. They took my trade in phone and “ran out of receipt paper” and I also never got the email. They told me to come back in to speak to their manager (in two weeks)…. To get a receipt. Who knows where my trade in phone is, they could’ve pocketed it and sold it. Go buy your new phone directly from the company not through the att store. Really sick that this is how this company runs.
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October 2023 by Leeka L.
Be careful at this location. They lie to you and upsell you. The lifetime screen protector is not ($45) lifetime and cracks without dropping it and it's $9 for a new one, which they don't tell you. They took my trade in phone and "ran out of receipt paper" and I also never got the email. They told me to come back in to speak to their manager (in two weeks).... To get a receipt. Who knows where my trade in phone is, they could've pocketed it and sold it. Go buy your new phone directly from the company not through the att store. Really sick that this is how this company runs.
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October 2023 by Harrison Crenshaw
I’ve come in for several weeks in a row to resolve an issue re: disabled access to my phone’s data, which includes disabled access to apps, web search & iMessage without wifi. I’ve been sent back and forth from the Apple store and AT&T, with no resolution in sight to this day regardless of getting a new plan and new phone today. The interdepartmental coordination of on-site technical support & customer service has been quite subpar and offensive as sales attempts to upgrade service and add services have been incessant in spite of the problem continuing and the process by which to resolve it being convoluted & arduous. I am seriously reconsidering service with AT&T for the future and will be sharing this experience with associates, friends and family to deter them from this lack of customer care or corporate organization.
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October 2023 by Jeremy Fregeau
Literally the most incompetent humans in the world. Could not fix anything and then tried to upsell me on services and items. Wasted TWO DAYS HERE dealing with people. The manager Sung did nothing and sent me to talk on the phone to another person until on the phone she was able to fix a simple block placed on my account.
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September 2023 by Nancy L.
0 stars!! Posted hours state the store opens at 10:00 AM on Sunday. I waited until 10:20 AM this Sunday morning and I didn't see a single employee in this store. Another waiting patron called the store and no surprise here, no one answered. Call ahead to make sure this location is open before showing up!
