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March 2024 by Lucia Auzmendi
Highly recommended. All perfect
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March 2024 by Tam Le
Requested an SUV with 4WD and ski rack online. Called in a day in advance and the agent says my car is set to have both. I show up and the front desk tells me that not only do they not have a ski rack, but they don't even offer them in the city, AND they couldn't guarantee 4WD. The agent at the front desk was apologetic and helpful (managed to get us a 4WD) but I would never rent from Avis again due to this experience.
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February 2024 by Carrie Z
Picked up a SUV at the Howard location. The car smelled like gasoline during the entire 3-day rental period, and it was not vacuumed. Pickup and drop-off were the usual experiences.
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February 2024 by Christina Kalos
Quick and positive experience!
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January 2024 by Dinesh Jain
I really liked the whole experience of booking, picking up, making changes (twice) and then dropping off. Also I always felt that Avis was pricey, not really this time and last few times. So I am quite happy overall.
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January 2024 by Mariano Palla
Car is in bad shape, brakes and airbag issues. Really not safe.
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January 2024 by Just Me
I had a large SUV reserved for two months as I was traveling from San Francisco to Orlando Florida and had five adults and a lot of luggage. When I arrived, they gave me a Honda pilot with almost 60,000 miles on it and the brakes were failing. I drove to the San Francisco airport to trade it in. They said they had nothing available except a Chevy Malibu. I ended up having to ship most of my luggage home And it was a very uncomfortable four day ride for five adults in this little car. I will never rent from Avis again as this is the second time they have swapped cars on me after I’ve had a reservation
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January 2024 by BRUNO DI IORIO
Horrible experience, attendant didn't know how to explain the extra charges, Avis never again...
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December 2023 by Wings Yi Rou
Service was efficient, we received a Jeep Grand Cherokee which is awesome for road trips. Picking up and dropping off cars are super easy!! Would definitely rent from them again.
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October 2023 by Wilbur Yu
Amazing service! I use this store regularly (1~2 times a month). My only small complaint is that, it's so popular, I need to reserve cars at least 2 weeks in advance.
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October 2023 by Chris Bradley
Reserved a standard car. Went to pick it up and they would only give me a pickup truck (with half a tank of gas). Huge pain to park. Would rent elsewhere in the future.
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August 2023 by Mario Hernandez (Mariusz)
Good experience picking up the car, friendly staff, at the counter and people handing over the car
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July 2023 by Damon Walker
Always Great Service ?? ??I wanted to thank Cecilia, Billie, and the rest of the Avis staff at the Howard Street location in San Francisco. I live just around the corner from them. So, since I’ve had great experiences with the Post Street Avis location, I also started coming into the Howard Street location. Every time I come in for a rental, these ladies go above and beyond to help me out. In the past when I wanted a Ford Explorer specifically, Billie made that happen for me. This past weekend, I ended up getting the Hyundai Palisade pictured here because no Ford Explorers were available. Since I’d never even “seen” a Palisade, Cecelia had a fellow employee show me the exact vehicle I’d be getting the day before my rental period started. He did a full walk around with me and even discussed the differences between the Hyundai Palisade and the KIA Telluride; which I’m interested in owning. As it turns out, since KIA is an offshoot of Hyundai, the KIA Telluride and Hyundai Palisade are very similar. It’s like how the Chevy Tahoe and Cadillac Escalade are both made by GM. That said, above all else, I really appreciate the excellent customer service Billie, Cecilia, and everyone one at Avis on Howard Street give me. How they treat me as a customer is paramount to why I come here. I could honestly rent a car anywhere on the face of the earth. As I’ve stated though, I know where to get consistent top notch service. So guess where I’ll be going for a rental in September? ?P.S. Hey Cecilia and Billy, if you could hide me the ? of Avis rentals (that Telluride), or a dark colored 2023 Ford Explorer for September, I’d greatly appreciate it. Thanks and see you soon.?
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July 2023 by Andrea Acevedo
Needed a car for the day and the woman working the desk was so helpful and got me set up right away!
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June 2023 by Morgan Friedrich
This Avis location just completely swindled me. When I picked up the car they started filling up one of the tires with air. I made it only 45 minutes before that same tire was completely flat. Now I’m left stranded on the highway without a spare in the trunk. Shame on you Avis.
