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January 2024 by Kathya Pineda
Do not use this location. If you drop it off after hours (which the website says you can), you have to pay the Hilton valet $20 cash to drop it off. They should have made that explicit on the website.
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November 2023 by Gina T.
DO NOT USE THIS LOCATION!! Horrible location! Horrible hours, horrible everything. First off; the address is wrong. The 333 address is the Hilton hotel. So I go in and ask where to bring the car. The bellhop tells me it’s actually on Ellis street, around the corner and he says he “wishes Avis would actually fix that”! Secondly, the San Diego location told us they close at 5:00. We get there at 4:30 and they actually close at 2:00! Some man who scared the you know what out of me, (big coat, hands in pockets) tells me to give him $20 cash no receipt and he’ll take the car for us and bring the keys to Avis in the morning. SHADY SHADY SHADY. So of course I don’t do that and pay $65 (!!!) to park the car overnight. We bring the car back the next morning, the guy behind the desk, EarPods in, band t-shirt on, so unprofessional looking, tells us “Yeah, it’s unofficial but you could’ve done it. They don’t recognize it as an after hours drop off but they’re good. It would’ve been fine.” Um no, it’s ILLEGAL! That’s what that is! No drop off system after 2pm whatsoever. Will literally never use this location or Avis again. I’m reporting them to the BBB to try to get my $65 back!!
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September 2023 by Sean Howell
The drop off at night for 20 dollars feels shady and no receipt. They need to smooth this out. Even the cost to replace keys is a lot.
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August 2023 by Jules Chadelas
Booking confirmed for 7:30pm but the Valet doesn’t have keys. The office close at 5pm. I tried to call customer service, offering to come back tomorrow. Terrible service
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August 2023 by Yair Yosef
Fine experience! Good service and cars
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July 2023 by Veronique Imbeault
Pas dans le lobby du Hilton! Mais très proche. Personnel courtois. On apporté la voiture. Brèves explications.
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July 2023 by Vincent Chang
Great experience renting here every time. Friendly agents.
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July 2023 by Stephen Widdowson
Paul was fantastic.Great service!
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June 2023 by Paulo Caratori
Had a great experience overall. Friendly staff, amazing car. The entrance is on Mason street, tho. It's a side entrance for the Hilton.
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June 2023 by keita sakon
This place has a low rating for a reason. Everyone here are dressed like high school kids. My car had less than a quarter tank. The guy told me that he’ll fix it in the computer and can bring it back empty.I took a photo evidence to document my side of the story, because sure enough, I got charged for fuel since it said fuel out was 8/8. Now I got to spend 20 min on the phone with Avis fixing it. Reported to Avis and filed complaint with BBB. This isn’t acceptable.
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June 2023 by Spoon Carvalho
Warning: Fraud Alert…. They will let you rent a car from them with a return date when they are closed. Leaving you no way to return the car. When I took it back next day (after getting an okay from customer service), he changed my contract without my knowledge and charge me for another day plus late fees. When I refused to pay it he gave me a number for manager that doesn’t work. This place is extremely unprofessional and disrespectful to its clients. Beware it's a total scam.
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June 2023 by keita salmon
This place has a low rating for a reason. Everyone here are dressed like high school kids. My car had less than a quarter tank. The guy told me that he’ll fix it in the computer and can bring it back empty.I took a photo evidence to document my side of the story, because sure enough, I got charged for fuel since it said fuel out was 8/8. Now I got to spend 20 min on the phone with Avis fixing it. Reported to Avis and filed complaint with BBB. This isn’t acceptable.
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April 2023 by Jon Nalty
Awesome experience + great location within the Hilton's parking garage.
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January 2023 by Arsenii Hurtavtsov
My favourite rental in SF. Paul is a nice guy. Use this service 2 times per month.
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December 2022 by Keith Ho
Very smooth rental experience. Both attendants on my rental car on 21st Nov morning 9am were super attentive and very helpful. Definitely recommend to folks who wish to rent the car around the area. They also gave me a powerful suv on request.
