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December 2022 by Johnathan Kovacs
The entrance is on Sacramento St.
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August 2021 by Janetty27 Wilincesons
It good and okay
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June 2019 by Katrina N.
Never walk into this bank. They cannot help you with any questions or concerns or resolve any issues. I spent an hour in the branch and ended up putting customer service on speakerphone and getting the issue addressed faster by polite-er people with actual customer service skills.
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September 2018 by Maria N.
Avoid this location if you can, they only have one teller available during lunch hours. Doesn't make any sense...
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August 2018 by Stanislav K.
This Bank of America was quaint. There weren't many people inside which was nice so there was no line. Sheila helped me quickly and was very kind. She walked me to the door which was an above average step from any bank that I've been to. If I'm in the area i will stop there for my banking needs.
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June 2018 by Omar M.
I came to this Bank of America with urgency to cash a check, but they told me I wouldn't be able to cash check because the date is off by one day. I've been to multiple other banks and I've always been able to cash checks without a problem. There's shady business going on here with manager.
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April 2015 by Anna R.
Making a simple deposit took over 20 minutes because of the line. Instead of helping the line go down the manager tried to talk me into an account. 2 other people behind desks sat around talking about the line, still not helping. Maybe hiring some more tellers and less management would be a good idea for customer service. I will NOT be opening an account!!
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March 2015 by Sean B.
To be fair, I just used the ATM so I don't know how much I can really say. Put in my card. Took money out. No gum on the keyboard. Yay.
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May 2013 by Tim L.
Although this bank is not pretty like other Bank of America locations, the staff are cordial and there is usually no waiting when I arrive - making my banking trip quick and easy. This is why I like to come here.
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July 2012 by Alita C.
It took 6 months, but I finally was ready to dump Bank of America. I did it at this branch....and it was awkward trying to close my account. The review is partly for this branch but also partly for BofA corporate in general. But first, the back story. Since I was 16, I was a client with them - they were my first banking account ever - and have never once been able to go longer than 9 months without some issue. The last straw was the day I got paid my bonus back in December and I was bouncing from CT to NY to SF all in under 3 days for work to find my card blocked when I came back to SF and starting dropping cash on Christmas Shopping. Standing in Neiman Marcus, being told that my card isn't going through and having an argument with the bank on the phone in front of the sales guy and other customers = beyond embarrassing. And the reason why? Because the representative on the phone was telling me that in most cases the issue is with lack of funds or the customer's money, NOT BofA's fault. Oh, but wait, in the end...it was BofA's fault - they thought my card had been stolen and I had plenty of funds. A week later, I'm standing outside in the freezing cold at 9pm at night having to call back AGAIN because my debit card is frozen. This was after trying to pull money out of a BofA ATM. Seriously, makes no sense. That plus years of overdraft fees, unknown account charges, money not going through, etc. Too much is too much. So I went in a few weeks ago to close my account. First off, the teller had no idea what he was doing, it took him 10 minutes to figure out what my account status was - which was I'd overdrafted because I'd forgotten about a random reoccurring bill that I missed switching over to my new Charles Schwab account. So stupid, my fault. Once he figured out what was going on, he then proceeded to take my Charles Schwab debit card and walk off with it to some machine away from the teller desk - without explaining anything about what he was doing. Came back, said nothing. Just handed me my card. Handed me a receipt and told me to wait for the branch manager. Only when I asked did he explain that all account closings had to be handled by the branch manager. Branch manager comes to get me and barely says anything to me. She'll only talk when she has a question to ask me. I was expecting a big fight or a luring story to keep me as a customer. Nothing. Then she final states that she can't close my checking account, because of how the teller processed my payment. Which means, I have to either come back into the branch or call to close it. She was able to close my Savings account, but I had to go back to awkward teller boy and get the $1.73 that was miraculously still in there. I went back over to him, told him the manager said I had money still in there and he just stared at me like a deer in headlights. He then took another 10 minutes to figure out what was going on with my account, not understanding what the paper was that I handed him, before handing me my tiny fortune. I just find it amazing that not only did two people go about closing my accounts without explaining anything to me, but they also walked off with my bank card, my life and blood, without asking if they could. If it was a BofA card, I wouldn't have cared at all since it's their product, but this was a card with another bank. You just don't do that. Also, the fact that he locked up my account - I would have paid the overdraft fee in cash if I'd known about the hold on the payment until it went through - and didn't tell me and forced me to go back frustrated me. So much for being friendly and proper training of your employees. Will so not miss you guys!!
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May 2010 by Rene C.
Let me tell you a little story about Bank of America and a "little" issue with my debit card. Some years back B of A sent me a replacement ATM card which included debit access via Mastercard. Very cool I thought! Now I can use my ATM card anywhere there's a MC logo. This is the most convenient thing ever! (for the record, I did not request the card they sent it to me without me ever asking) Around this time I had a trip planned to Berlin and took my card with me. As it turned out, I did not have an opportunity to use my brand new shiny card, but evidently someone else back home sure did. Debits at Macy's in Palo Alto, numerous gas station stops and other random places to the tune of $2100. I called B of A to alert them and they immediately returned my money back into my checking account and said they would start an investigation and would get back to me soon. I considered the matter closed and was a happy man. A few weeks later I received a letter. The letter said that my claim was being denied and that the funds would be removed from my account. There was no further information. Well this must be some kind of mistake I thought and I did not freak out. I called B of A again and explained the situation that I was out of the country and there was no way that I was responsible for these transactions. "Sorry, we are unable to help you and the funds will be removed from your account". Oh yeah? Ok bitches. I called Macy's and asked if there was anyway they could fax me a copy of the receipt of "my transaction". They were more than accommodating and that afternoon they sent me a copy. Guess what? Not my signature! Nice "investigative" work there B of A. I called Macy's back and told them I got a hold of a copy of the receipt and that not only was it not my signature it wasn't even my name. I also have copies of hotel receipts while I was in Berlin, boarding passes for my Lufthansa flight and other documentation to prove I was not here and that there was no way possible I ran around on a shopping spree. "Sorry, we cannot help you" I then asked if I could come in and show them my documents or fax them copies. "No, we are located in secure facility" Are you F-ing kidding me? I then drove down to a branch. I walked up to the teller and said "hi there, I am here to close my account". "which one the teller asks" "ALL OF THEM" "wait right here, let me get our Branch Manager" The Branch Manager came over walked me over to her desk and let me download my frustrations. I showed her all my documentation and even she could not believe what happened. She then started making phone calls and within an hour had the funds placed back into my account and $100 extra as a gesture of goodwill. I thanked her and went home. After a few weeks of thinking about it, I did go back down and close my accounts and switched to Wells Fargo. I now NEVER carry a debit card and only a regular ATM card. Never again. 0 stars for B of A, one star for the the awesome Branch Manager. Danger of using a debit card click here
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December 2009 by Jessica T.
Everything happens for a reason. In my opinion. This way of thinking helps me breathe in life. It helps me get through things. So today - when I was running around running some work errands - and passed by this Bank of America - I trusted my gut instinct - that told me to step inside. Inside was warmth. Friendly faces. Chocolate chip cookies. No line. And a genuinely concerned personal banker that came up to me and asked kindly. "How can I help you?" In a matter of seconds - I was sitting down, checking on my bank balance - while a wonderful organized personal bank teller - walked me through things patiently. One of the smoothest - easiest bank experiences ever. If you don't feel like braving New Montgomery's Bank of America's long lines - don't. Come here instead and bask in professionalism and quiet. Trust.
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October 2009 by Kat E.
You know what's great? Hearing from my landlord that my rent check has bounced, when I know there should be plenty of money in my account to cover it, only to find out that it's 100% my bank's fault. Even better? Finding out that my bank won't refund the bounced check fees after they acknowledge that it's their error that caused the bounce. I got rid of B of A after having an account with them for just over a year and even switched back to my old credit union, despite the fact that they don't even have any branches within 50 miles of San Francisco (the closest is in Monterey!). I vowed never, ever, to open an account with a non-federal credit union. No, my leaving BofA didn't have anything to do with trying to buy a house or a really expensive car; I simply tried to cash a check. "You can't cash that check here, because you first opened your account in Southern California, so that's where your home bank is." I said, but isn't this still the same state? I mean, I know I've been busy, but all of that talk of seceding from the south seemed more like idle chatter than a real occurrence. Well, apparently, because the great state of California is so big, they divided it into 2. Fine, I say. What are my options? I ended up having to CLOSE my accounts in So Cal (checking, credit, and savings), and then OPEN new accounts at this branch in my new hometown, if I wanted to cash that blessed check (and oohhh how I did. The almighty rent fairy was scheduled to make an appearance the next day, and he was not exactly the most reasonable fairy of the Castro). I don't even know if this is really what I needed to do, but seeing as they were giving me no choice and that check had yet to materialize into cash, I went ahead and played their little game. The rep asked me - I kid you not - THREE times if I wanted to close my accounts right then and there, and transfer what money remained in them over to the new accounts. All three times, I said yes, DEFINITELY NOW. Ok, she said, it's closed. If you happen to see Ashton Kutcher around, tell him that I have a great addition to add to his team of goons, because I got punked. It took a wonderful call from my landlord informing me that my rent check had bounced to discover that I had overdrawn my account because - and here's where you won't be surprised - she never closed the original accounts! I had 2 checking, 2 savings, and 2 credit card accounts open in my name. Not only did she fail to close my first accounts; she didn't even bother to transfer the money over to the new ones. This, on top of seeing my paychecks consistently clear one day in my account, only to be "held" for 5 or so days, sometimes a week after they'd already cleared, which, of course, is a convenient way to collect overdraft fees, and I was just over it. I reinstated my trusty old Navy Federal Credit Union account, began making my check deposits at the 7-11 down the street (thank goodness for co-op programs!), and washed my hands of the terribly shady corporate banking world.
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May 2008 by .Hon H.
You damn fools! I paid my mortgage in person last week, complete with my mortgage coupon and loan number written on the check. For some reason, you credited the mortgage payment to my never-used line of credit, and then proceeded to send me nasty grams and call my home to let me know you didn't receive my mortgage payment. It took me 5 phone calls to various departments of BoA to get the payment put in the right account, reverse the late charge, blah blah blah. I still don't understand how they could've made the error, especially when I am looking at my receipt that has my MORTGAGE NUMBER PRINTED ON IT FROM THE TELLER'S COMPUTER! Any ideas?
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May 2008 by Rommel N.
I always do the company deposit at this branch and have gotten to know the tellers over the years. Although some of them are no longer there, the new tellers there are still friendly and would always try their best to give you the best experience possible. I used to work at a bank myself and it's not the easiest job in the world when someone is yelling at you for something you have no control over. I give these guys and girls props for being able to keep their cool in times of craziness.
