-
January 2024 by zhinuo yao
Very cool! Efficient and professional staff with very good service attitude and attentiveness. There are also Chinese services. I found that I liked this place, it was a great experience. It is recommended to do business here.
-
September 2023 by Josie L.
I had a great experience at this branch of Bank of America. Sheryl, the manager of the branch, provided exceptional customer service and leadership skills which truly made a positive impact, not only on me as a customer but also on her staff. As a customer, I have had the pleasure of experiencing Sheryl's outstanding customer service firsthand. She listens carefully, addresses concerns with empathy, and provides clear and concise information, ensuring that customers like me feel valued and well-informed. What sets Sheryl apart is her ability to lead by example. Her dedication to delivering exceptional service serves as an inspiration to her staff. She sets high standards for professionalism, efficiency, and client-centricity, which her team consistently strives to meet. In particular, I had the pleasure of interacting with Teresa, who was efficient and professional in helping me. Sheryl's leadership extends beyond her interactions with customers. Her commitment to staff development is evident in the consistently high level of service I receive at the branch.
-
September 2023 by Debbie Theuer
Very efficient and excellent service. Made an appointment on Saturday to see a Bank Officer to assist me on several things and Teresa was just very helpful and informative. Highly recommend this branch for Saturday visitations. Make an appt so you don’t have to wait.
-
June 2023 by I “PrisonersDilemma” I
Alex did great job and was quick w/o making paper routine exhausting. Thanks for help!
-
May 2023 by Kiwi Canton
Charges 8$ to cash checks
-
March 2023 by Yuan Chen
The banker here modified my account information without my permission. I never visited the branch and they kept sending me information about referrals and updated my account...
-
June 2022 by Alex Anakin
Great customer service
-
March 2022 by Cathy FONG (SF Native)
Accessed atm machine
-
February 2022 by Gabe Spence
Wow they’re amazing
-
January 2022 by Angela Beck
Staff was helpful. Provided adequate financial services.
-
September 2021 by Krystal Yu
The teller, Allen, is extremely professional, warm, and kind! Everyone was following covid protocols. Location was orderly and efficient ??
-
August 2021 by M C.
I was getting money withdrawn and I politely asked to use the restroom. They said they "didn't have a public restroom", as if they didn't see my card and that I was literally inside to get money out and had to use the restroom. What kind of bank doesn't let THEIR PAYING CUSTOMERS use their restroom? Ridiculous.
-
July 2021 by Cheryl M.
Banks all over Oakland need to provide better security and more effort into convincing their customers NOT to walk long distances after going to their banks. As robbers will follow them and strike when they least expect it. They also should place signs out and educating the elderly about being safe.
-
June 2021 by A B
1 Taller at a super busy locationBank of America is my primary account (not for too long)Most of their locations are super old, understaffed, in many cases not too friendly definitely compare to Wells Fargo and Chase bank.All of their competitive have changed 180° super friendly and welcoming.I am absolutely considering to change my bank its already overwhelming.
-
October 2020 by Olive R.
ATM here is isn't always working. There has been a couple incidences where there was no cash in the ATM, and the line inside was just amazingly long. The employees are not the sweetest people here and it seems like they don't fully understand everything when I'm speaking to them. Major language barrier when I'm just trying to make a simple transaction. I live in the area, so this is one of my 2 major banks I go to...so this gets frustrating.
