So now that BOTW was bought out by BMO, the customer service that was always kinda middle of the road is now horrible. They're also 100% closed on weekends. The transition was terrible, they locked me out of my accounts several times, nobody knows whats going on. I'm out, leaving for another bank.
September 2020
The teller purposely created a must attend to phone call for the banker so they do not have to help me unless I waited 30 minutes until after the phone call was completed. I am not sure why that was done but this one time first visit left an extremely negative impression
April 2019
Just went back to this branch and it looks like they've made some changes-much friendlier than the aforementioned incident-back to how it used to be!
