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March 2024 by Juan Obi
Woke up in a city I don’t live in and has very little parking. While driving someone flagged me down and brought to my attention that I had a flat… couldn’t find a gas station that even had air…called these guys and they had me come in were very prompt, helpful and it didn’t take very long at all. Thanks guys.
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March 2024 by Arthur Watson
Great people, great service I had a flat on the freeway drove over there very slowly to the nearest tire shop. Went there, got my special tire but I took all day for one tire. But it was worth it. But they are great
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February 2024 by Skylar Litz
Very efficient and fair prices
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February 2024 by Tod Elkins
I was limping around with a nail in my tire, going flat quickly, drove by and saw the Big O store right in front of me. They treated me professionally, explained my options, turned the new tire purchase and install quickly and efficiently. Thank you!
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February 2024 by Sukhee Byambajav
Friendly and hard working guys. I'll see you guys after 65000 miles later.
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February 2024 by Jack Sorsa
I cannot recommend this plus enough. Best customer service experience I’ve had anywhere in a long time. Came in with a flat tire on a hertz rental. Hertz was not approving my voucher in a timely manner but big o tires changed my tire even without the voucher being approved so I could go on my way. Amazing experience thank you guys.
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February 2024 by Sydney Harrison
Super convenient and straight-forward website for seeing what services are offered and making an appointment. I purchased new tires and made an appointment a couple days later to get them put on my car as well as get an alignment, oil change, and brake check. The pricing on the website is not all-inclusive, but I received two calls from the location before my appointment was formally made making sure I was aware of what the full price would be - I really appreciate this transparency and over-communication. Would definitely recommend this location.
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February 2024 by David Jayakar
Some of the best experiences of San Francisco. All other shops needed an appointment two weeks in advance. We got done with our car tires in a day. Very professional work. Particularly Steven was very professional and helped us a lot. Thank you
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January 2024 by Claudia Isaac
Good customer service ?
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January 2024 by Effendi Hafidz
Helpful, efficient and informative
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January 2024 by Shadi Azar
Easy experience. I needed two original continental tires for my Tesla and they were able to get it for me in one day with installation. It came out to $130 cheaper than going to the Tesla dealership. Alignment was also $50 cheaper.
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December 2023 by Brandon Tracy
I never write reviews but I would avoid this place at all costs. Customer service was horrible and they damaged my car.I took my car in a few months ago for a low/flat tire. They looked at it, told me it’d be an easy patch and to come pick it up in a few hours. About an hour later I got a call saying the tire couldn’t be patched and they’d have to replace it… oh well, it happens. So I bought two new tires (existing tires were fairly new so no point in replacing all of them) and they said it’d be a few hours. Get a call soon enough and go to pick up. Looks fine, I pay and get my keys back then go out to my car to turn it on… and my tire pressure sensor faults and alerts me to low tire pressure. Weird… I figure they must’ve forgotten to recalibrate a sensor or something. Get out and notice one of my other tires is pretty low.At this point I go back inside and try to flag down the guy who was helping me to explain the situation. He informs me he’s on break and nothing he can do. No worries, So I walk to the back and politely ask somebody if they can help me. The person tells me he didn’t work on my car and to find the person who did. I explain the situation and they say they can’t help. So I wait inside and eventually flag down somebody else who begrudgingly tries to help.They examine my car and tell me “all 4 of my Tire Pressure Sensors have simultaneously died during the repair” and it’d be ~$800 to replace. Also one of my other tires must have a hole in it they missed and all 4 tires have different amounts of air in them so they need to take it back.At this point I don’t have much of a choice as I need my car back, so they end up rotating the damaged tire off and putting on my old tire that I gave them when I bought the two new ones… But rudely refuse to do anything about the TP sensors they damaged and and want an additional $500-$800. When I say they were working fine when I dropped the car off so they must’ve accidentally damaged them, they just double down that it’s my fault and it’d be $500-800 to repair. (Even though they’d never given me a warning before).Now it’s been a few months and I’ve had 3 low tires due to a slow leak and have had to deal with my check engine light being constantly on due to tire pressure sensor faults till I can come up with the money to repair. 0/5 stars. Can’t wait to spend more money somewhere else to fix the damage Big O Tires caused.
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December 2023 by Nancie Marsalis
I have been a loyal customer here at the Van Ness location for several years. I really like Francisco and his wonderful mechanics and Office service. They are always on top of their game, and everyone is highly "auto knowledgeable", very polite and professional.Thanks Francisco, for giving me an amazing price on all the services my car needed!I will definitely come back for all my car needs!
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October 2023 by Julie Mallari
This is my go-to auto shop now! Steve (Steven?) is always so helpful and kind. Most importantly, I find him trustworthy. I never feel that I'm being offered a service that isn't necessary. I really appreciate the friendly customer service and would highly recommend them!
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September 2023 by Mark Danforth
Had a great experience getting new tires and a wheel alignment. Lawrence answered all my questions and gave me regular updates on when the work would be completed. Really appreciate the lifetime flat repairs and tire rotations that come with purchase.
