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November 2023 by Michael Brinkofski
I decided to rent a car last minute. When I went over to pick up the vehicle there was a conference going on in the hotel lobby so it was a bit hectic but the staff were very helpful and efficient getting me the vehicle as quickly as they could. There were a lot of people interrupting the staff but they stayed professional and helpful with me.
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November 2023 by sercan
They are charging around 3 times if you don't refuel your car. And it was not clearly mentioned to me. And I didn't have time to read service agreement. Honestly, It's like a scam.
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October 2023 by Sheila McCarn
Upgraded the car to luxury class. The countermand was friendly enough but we had a difficult time understanding his accent. The car was fabulous.
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September 2023 by Jeff Peng
We rented a car through Costco package and planned to pick up here first, then all the way through highway 1 to LA. We got a dodge charger 2021 as full size car. First day we made a stop at polo alto to visit a friend. And the second day in the morning, the car just couldn’t start with check engine light on in the hotel’s garage. The car even couldn’t be turned off with all the lights on. I tried to Google the issues and both seem to be quite popular with charger. We spent around 4 hours waiting for roadside support on the second day of trip and had to pay the roadside support by ourselves. It’s very unprofessional and irresponsible to rent out a car with such condition to customers. We were lucky that we were still in the hotel and kids can rest in the lobby. I can’t image how long it would take if we were already on highway 1. Highly recommended NOT to do business here.
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August 2023 by Davide Scarpolini
The car proposed had a big damage in underbody panel (almost falling apart) therefore I asked for substitution as I had planned several km.The alternative car (they told me same class of the first one) was way worst in Terms of quality and equipment vs the first one, and also not cleaned inside. As there were no alternatives I had to take it.Definitely not the car I was expecting for the price I paid.I would not recommend Budget, and please review the way you classify cars (you cannot put on same level a Hyundai sonata full optional VS a Kia Rio with manual clima).
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July 2023 by Mark Kluth
Car was excellent, staff were very good. Problem was with GPS I ordered - didn't charge properly and hence didn't work consistently, which was frustrating
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May 2023 by Dan Murphy
Extremely difficult to return the car. No designated location to leave the car and with the regular hotel traffic, it is difficult maneuver around.
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April 2023 by Stefan Hasenohr
We got the exact vehicle we'd booked in advance and the pick up process was super straight forward. Overall a very good experience!
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March 2023 by Serena DuBose
The rental process went perfectly. The desk attendant at the Hyatt Regency went above and beyond when a wallet was left behind after the car was turned back in. Her kindness and modesty were extraordinary.
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February 2023 by Milena Stötzel
Rented a car here in may and I just have to say that Eric was an absolute angel and he went above and beyond! We got a Mazda SUV and I forgot to take pictures of the odometer when returning the car and he was nothing but friendly and sprinted out to the car to get the picture himself. Give this man a raise, I wish more people like Eric would work in customer service! Thank you!
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January 2023 by Laura Tuyebayeva
11 days of driving across CA was safe, fast and easy with Budget Car Rental. Service is excellent, i recommend using Budget rental cars to be able to see any places you want.
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January 2023 by E.
I had a perfect experience - I had booked a SUV and the staff was very helpful and kind. I got my car on time and it was in impeccable condition. It was one of the smoothest car rental experience I have ever had. One of the staff even wanted to help us put our luggage in the car.
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October 2022 by Ben Hofer
Entire car smelled like someone's had transported horse manure in the trunk. Trunk was damaged on both sides and base as if someone had attempted to pry out the smell with a crowbar. Disappointed this was considered acceptable.
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August 2022 by D Song
I was scheduled to return my car to this location, and I had chosen Budget because of the convenience of dropping off my car here at hotel. However when the time came for me to return the car, there was no one at the desk, despite it being within their posted open hours. I spent half an hour on customer service with Budget, and no one could answer my question as to how to return my car when there was no agent present. Very frustrating!
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August 2022 by Jelle16V
Rented a premium SUV driving from San Francisco to Los Angeles. The rental was smooth with minimal waiting time. The car was neat and clean.+ Good price and great car+ Friendly and helpfull personnel- Digital check-in not working