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January 2020 by Jose Rosales
Base on old reviews I guess no one would come to do business at this Budget location. But things had changed, base on my experience at this location, customer service and customer care are great! I will be back with out hesitation!!
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October 2019 by Ken West
Rented here multiple times and will do it again. One time there was a problem on their end but the staff went out of their way to resolve it. They have also been very accommodating a few times when the problem was on my end. The staff have been "good people" to me so I keep going back.
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October 2019 by Luke Remy
0 stars. I reserved a truck, received an email confirmation, showed up to pick up the truck, and was told they had no trucks and that I "should have gotten a call to let me know." Went to UHaul instead. (Edit: they charged my credit card after all of this! Stay far away from this place.)
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September 2017 by Matthew Earnest
Beat up trucks with tires that are not legal to rent. Incompetent staff too inexperienced to even answer the phone after twenty attempts over a three hour period. Choose Penske down the street on 26th at 3rd St. This Budget location is a joke.
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April 2017 by Daniel Lee
I'd give this place 0 stars if I could. Do NOT come here unless you like being swindled and deceived. I'm actively serving in our military and rented a truck with Budget Truck Rental over its competitors because Budget offers (apparently not) a military discount. I was supposed to be charged a discounted rate of $1.19/mi instead of the regular rate of $1.49/mi. Yes, it's only a 30 cent difference but it adds up quickly! Anyway, I received my bill after I returned the truck and I was charged at the $1.49/mi rate so I called the office about 15 times over the course of two weeks. Yes, you read that right. I called them 15 times and they didn't pick up their phones. Anyway, because I couldn't get a hold of them I went ahead and contacted my credit card company to dispute the charge. Fast forward a week later and I get a letter in the mail stating that Budget Truck Rental has the right to rescind the military discount even though the discounted rate was written in the contract. I don't know how or why anyone would act in this way. I will never use Budget Truck Rental ever again and I will make sure my family and friends don't either.
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June 2016 by Gloria Weeks
Don't answer the phone.
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April 2016 by dave buoni
In and out with a rental truck. They didn't have the size I needed and got upgraded to a bigger size vehicle. They offer drop box returns. Customer service is excellent.
