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February 2024 by Sam B
The male presenting manager has the absolute worst energy. Makes you feel like a worm for bringing in clothes and was also rude to their fellow employees. Will not be coming in again.
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February 2024 by Cheryl Mcghee
Wonderful thrift store just around the corner from 24th St station. I came in to sell and the employees were super nice. They carefully folded the clothes they didn’t take back into my tote bag and were very polite in explaining why. Stick to this Buffalo, avoid the one in the panhandle.
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January 2024 by Fran D.
This is a shout out to the person working the selling counter last night around 6-7pm. They had line control and even spoke up to the customers who wouldnt sit and wait in line to hold their spot. Even though they didn't buy my stuff I was appreciative of how professional they were. Thanks!
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January 2024 by Andrea Andrade
The staff is super super rude! Not even in goodwill are like that..
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January 2024 by Grace Lin
Nice shop
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December 2023 by Adriana M
Miss Crystal was amazing I can’t wait to come back manager so helpful I had such a fun experience!!! Much Love staff !!!
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November 2023 by Minnie L.
I've sold here several times now. Just brought in a large bag of Christmas and birthday gifts I've never worn. Crystal helped me out. She is always so friendly and pleasant whenever I come in to sell. I noticed that a few ladies ahead of me brought in a ton of things and I could see that what they had that they were clothes that were out of season or not on trend. One woman brought her clothes crumpled up in a garbage bag. And then they got annoyed that their items weren't taken. It's not the employee--they're just doing their job. I always go on their website to see what they're currently looking for because it changes with the season and with what's in style. This time, almost everything I brought in was taken and I ended up getting a nice amount of cash and trade credit. I thought you had to choose one or the other, but Crystal was nice enough to inform me that I could split it when she saw that I was going back and forth between cash or trade.
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November 2023 by Harley L.
The service is sooo slow. The workers are always talking with each other or other customers and it slows down the selling process by a lot. I arrived to sell and there was 4 people ahead of me. It took over 40 mins for the lady to go thru one bag of clothes. 3 workers in the back not helping in the front to clear out the backup of people. The clothing section is mid and looks like they ordered half their clothes in bulk order from some cheap china store. Not all clothes are resell. There's a lot of cheap new fast fashion in this store and then they say the store is too full to buy good used clothes.
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October 2023 by Lu V.
The cashier girl who was working today Oct 26 racist. I came to get the alarm taken off bc I bought a used hat for my costume and she looks at me up and down and says idk if I can take it off bc I don't know if it was actually sold or not . Very bad service she didn't even try to help or look in the system to see that I actually bought this hat
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October 2023 by Saumya Agarwal
They were rude and after going through allthe items well ironed and folded items, told me they are looking for men’s wear only. I can understand the excuse of folded clothing, but why did you check women’s footwear and bags. Didn’t have the decency to fold them back. If you are looking for something specific please mention online and before going through people’s stuff. This is such a waste of time. My first experience and turned out so damn bad
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October 2023 by Jme Z.
DO NOT SELL HERE OR SHOP HERE! RUDE condescending employees especially the white workers! They buy NEW clothes but if you dont have the receipts they will deny you theres nothing in fine writing that says that it just says "we buy new, used, vintage clothes!" i noticed that each buyer is different some are nice(younger ones) and some are just rude (older/white) i encourage you not to support this place and also has a really repulsive smell and very dirty!
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October 2023 by Tony L.
Called and spoke with the manager Crystal. She was so rude abrupt. During the call as I was trying to say something, she wouldn't even listen and would begin speaking to someone else at the store. It was frustrating to say the least. Don't ever do business with this company.
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July 2023 by Chris B.
Came in wanting to sell some clothes which were in good condition and were able to be sold to another person with no issues. They only accepted one piece of clothing out of 30 which is ridiculous as all the clothes were in very good condition. Also when I walked into the store I was not greeted at all and someone who came in after was helped before I was. Do not recommend this place at all you're better off selling on Depop.
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June 2023 by Sophia Althammer
Really cool vintage clothes at a good price!
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June 2023 by Lisa X.
Buffalo Exchange is an OG in the thrift game. With multiple locations, they tend to be quite picky when buying, but I sometimes wonder if it's who you know as some of the selections on the racks are less than stellar. Like some of the labels are not unique nor the clothes interesting. They do occasionally have a few pieces worth to look at but insanely priced imho. Regardless, my friend and I walked by and she wanted to browse, so I walked in with her. The funky smell instantly hit me and I put my mask up. Also, way too many people inside which drove my anxiety up, so I bailed on my friend and told her I will wait for her outside. She came out 10 minutes later with nada so we all know how that went. Next!!!
