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February 2024 by Devin McAndrew-Greiner
Great service. I was helped by Benjamin and he was friendly, personable, and extremely helpful. You don’t see that approach to customer service anymore!
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February 2024 by Dan Waits
Tried calling ahead to see if they had capacity to help after another branch told me they were too busy and they couldn’t help but referred me here. This branch couldn’t even answer the phone. Useless bank with terrible customer service
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February 2024 by Wahab Salamah
It was the one of the best customer service experiences I had ever had.
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January 2024 by Shane Gordon
Terrible customer service. Worst chase I’ve ever been to.
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November 2023 by Jason Voisine
Bank Tellers / Indoor experience is always good. Using the outdoor ATM's generally sucks tho. These machines are ssssslllloooowwww. Slower than others I have used at other branches. And many times they will refuse bills, or be out of cash on a Saturday Night. We can't have nice things in The Mission / SF, so this will have to do. Just go inside if you can.
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April 2023 by Ezra B.
I just went to try and open up a Premium account at this local branch after calling ahead and scheduling a 2 pm appointment. The workers had "no record" of this appointment apparently, although the minimum wage teller at the front apparently let it slip the appointee was actually at lunch. I was invited to wait til..3. Who on earth has an HOUR of their life to give to some moron on lunch? And it's a shame because I read that account has premium offers. Gonna have to just go with an online bank..great customer service but no locations. I guess everything is a trade off in this world, but I really wish Chase would pay these guys more so they could be incentivized to WORK HARDER.
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March 2023 by Sandra G.
Omg we transfer money to Mexico City for our family..I'm not blaming this bank process.. $50 charge to transfer any amounts u want..!! That very good !! But our family's bank in Mexico City charged them $400 u s dollars. For getting the transfer money.. around $7000 pesos ...and the rate was 17 and not 18pesos rate.. totally not worth it never again transfer from ur bank..!!!! Go Ría !!!!! Major banks in Mexico scamming ??? But saw our family receipt..!!! Go to Ría better..
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January 2023 by Bill Garcia
They Don't answer the phone at the branch. Was later told by a call center I had to go to branch in person for what could've been done over the phone.
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January 2023 by Richard Fowler
ATM are broken and staff has attitude when it cone to customer service
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January 2022 by Yunni Wu
Friendly Teller Nice service
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November 2021 by Adam Braus
I've opened multiple accounts here. Friendly, helpful staff. Always enjoyed every experience going in. Thanks!
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September 2021 by Luis L.
You may believe this branch does not make transactions from my unemployment card to my regular checking account. Someone has to take responsibility for that since this has been happening since the last 5 months. Chase do something about it. ustedes pueden creer este branch no hacen transacciones de mi tarjeta de desempleo para mi cuenta regular de cheques. Alguien tiene que tomar responsabilidad de eso ya que esto esta pasando desde los ultimos 5 meses. Chase hagan algo al respecto.
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August 2021 by Carmel Crane
This branch refused to cash an insurance check for property damage to my roof after waiting four months for the insurance company to issue the check. The accused me of trying to cash the check at a Wells Fargo previous to trying to deposit it at the chase branch because there was a set of numbers on the back of the check. I told them I had actually just opened the letter as I was waiting in line and I did not try to cash the check before reaching the branch. They insisted I was lying and said I would have to get a new check issued.I had to ask the insurance company to issue a new check then went to Wells Fargo to ask why the staff ant the Chase branch would assume I had attempted to cash it as a Wells Fargo, they said they had no idea and actually the check was issued by a Chase Bank from the insurance company. The Chase branch could have easily checked to see if the funds had been released. I ended up having to wait another two months for the new check to be issued. Not great when you have a hole in your roof!Unfortunately I have to use this bank since the branch near my home has been closed due to covid. I am not one to write bad reviews but on top of this previous issue, yesterday I needed to go to the bank because my pin for a new ATM card never arrived and the people on the phone said I had to go into the branch to resolve the issue. I checked the hours of operation listed on the website before walking 20 minutes to get to the branch which advertised hours open till 6pm. When I arrived at the branch the staff told me they were closed.It just seems like this branch can not operate in a professional way. They cut corners and make customers do the work they should be doing themselves. Since customers pay such high fees to use this bank it is really a disservice to have such terrible customer service.
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June 2021 by Jon B.
This bank has improved a lot, so I imagine it's under new management in the last year or two. Since Covid, the line is outside and they make a point to help each person as they reach the front of the line and set expectations. I always have relatively easy needs, with my most common experience being a need for quarters (for laundry), and they're quick to accommodate. I love that they've got the four ATMs outside too. My only real complaint is that other locations offer ATMs in a private vestibule which feels a bit less exposed when dealing with cash. Even so, it's a busy street and I don't ever feel in danger with that many people around.
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April 2021 by Andy Kahrs
Their atm is broken and no one came to help. Zero stars
