-
November 2023 by Ed E.
This is a review for the Extra Mile here. Up until the writing of this review I frequented this location probably 2 times a week for about a month. Earlier this week, I attempted to purchase some food. The attendant rang me up, but at the time, they said that my card was rejected as their system stated a duplicate change. ** This was odd, as they also said that my transaction did not go through. ** Since they told me this, I put the food back. I also need to state that I did not have my phone on me at the time, therefore I was unable to check my account to see if the transaction did do through. Upon my return home, I checked my account balance, and the transaction did go through. Basically, I paid for something, but I did not receive any of the food because the attendant said the transaction was denied. But, at the same time, that subsequent attempts to retry the purchase was denied because their records showed "duplicate". As a regular customer , most of my interactions were with the same staff. Therefore , I am very troubled that the attendant whom I know by name, is the same person who is now telling me that he doesn't believe that my card was in fact, charged. I need to make it clear that I did call them the next business day (to report that the charge did go through, and that they should offer me a refund. Over the phone, I asked if showing them the charge on my account would be enough to get a refund, the attendant said, "Sure, bring it in to show me, I'll refund you." I did that, and I was told, "I can't be sure that the transaction went through." I replied, "Sir, this is the address of this location, '3675 Geary Blvd.', here is the charge amount. Here is the time of the transaction." The attendant had the gall to say," This is NOT personal, I can't verify that you were charged." At this point, I suggested that the attendant pull the store's records, BUT APPARENTLY, THAT IS IMPOSSIBLE he put, since they, "Only go back one day." I recommended at this point, as a final way to get something for my payment, I suggested that I get the food that I already paid for. The attendant said, " If you get the food, then [the store] would come up short [that basically, the store would lose money for unpaid goods]. I cannot be sure that the payment went through." (This, DESPITE THE FACT THAT I SHOWED HIM THAT IT DID). I knew that the time speaking with the attendant was a waste of time . This attendant with whom had previously been so willing to help over the phone, was now being, n my opinion, totally unhelpful. I left shortly after. I am very suspicious of this location. I do believe that the attendant was being disingenuous for telling me over the phone that I would receive a refund, only to have traveled to the location to be denied the refund IF HE HAD said over the phone, that a refund would be impossible over the phone, that would be one thing. But since I wasted my time going there, this is truly insulting. Previous reviewers stated that they were victims of fuel fraud. As I do now have firsthand experience with being charged for goods not received, I can no longer support this business.
-
October 2023 by Farhad Moshkani
The younger guy with the beard who sleeps in the premises accused me of something that I never ever will even imagine doing it. I got out of there while calling him names. I will never ever put my feet there ,and I will tell all my customers and friends about this idiot who made this place look very badll
-
July 2023 by Joseph N.
Gas pump fraud scam!!! I filled up and here and my gas tank was still empty when I drove off. Past Yelp reviews has reports of gas fraud here. Avoid unless you want to get scammed with an empty tank!
-
June 2023 by Alex B.
Most of the clips that let the nozzle fill up without you holding the nozzle are broken. Annoying.
-
August 2022 by Ebonee-Elise C.
Cleanest bathroom I've ever seen in the city. I even had to take pictures you know I had to drop a pin for this one Also a cup of ice is .30
-
July 2022 by Lise H
This station has free air! I don’t know about the rest of the amenities.
-
December 2021 by Amu B.
I would give zero starts if i could! Today i attempted to get gas in my car i had a 10$ bill and i start pumping and after i'm done i turn my car back on and the gas didn't even fill! The pump was empty the lady just took my money without telling me the pump was empty!! I am so disappointed gas is so expensive these days! i will be reporting them!
-
November 2021 by Mackenzie Cunningham
Honestly best toots for my cam. Cam has been zippin and let me tell u never been better. Lefts, rights, stops, no problem. My favorite toot barn.
-
March 2021 by Diya Lambert
Customers are served quickly but not discreetly. I came here with my wife last week, and the service was fantastic. This is a location that I would highly recommend to everyone.
-
February 2021 by Nicole Richards
Service Prompt! The petrol boy was really nice when he asked me what gasoline I was going to use. He was very quick and attentive. They were very persistent in entertaining us, while getting lots of clients.
-
January 2021 by abb1500
Great place to consider something to get variety of choices but don't expect good customer service. Besides one or two good experiences. Employees is stingy with everything. Napkin, sugar etc.
-
August 2020 by Keith Sambad
They got them slow pumps here... Them love making pumps. Decent snack selection.
-
November 2019 by Gary Branson
Hey, you, the owner of this location. This location is busy. It makes money. Fix the door to the other bathroom. You can afford it.
-
October 2019 by Sheron B.
I went in to this gas station today and when I walked in, one lady follow me the soda machine and watched me as I was getting a drink. When I approached the counter 4 ladies was standing around looking at me laughing and talking in their own language and made me felt very uncomfortable. I think this location is very unprofessional and I will not recommend this location.
-
September 2019 by La Chele
Awesome service. The manager and his Staff were attentive with me when i needed help. I appreciate their kindness and generosity.