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August 2023 by Imen Frisby
Bad costumer service !! Never judge a book by its cover !! Was so rude because I was wearing work clothes !! Bad experience ever
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July 2023 by Joseph N.
The staff at the old location across from Wells Fargo was great. This new shiny built Citibank is lipstick on a poor service pig.Like everyone says the Asian girl teller in the photos is nasty and rude. She doesn't look at customers straight in the eye and thinks she's the bank's executive management.Citibank is the worst ran major bank. They can't hire competent staff so they are at the mercy of the rude entitled fake n bake Asian teller girls.
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June 2023 by Christina N.
Banker gave incorrect information and not knowledgeable! She was not helpful and gave me the run around!
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April 2023 by William Bu
This CitiBank Has The Nicest Decorations ???????
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May 2022 by Stanley L.
Hanady is a professional, warm, and respectful personal banker with high touch customer service. She's looking for more mortgage, personal lending, business lending, and credit card applicants! I'd recommend her for your future endeavors!
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February 2022 by Kelly C.
The staff here simply don't give a crap about their customers. I have been to a few Citi bank around this area and n by far this is the worst. The skinny asian girl is by far the worst i seen here. She fakes a dam smile and as soon as she turns her back she will talk s*** about you behind your back. I would never recommend this place to anyone, unless they want to be treated like some insignificant piece of crap
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December 2021 by Samira Abedrabbo
Very bad customer service
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December 2021 by David Ovadia
Great manager Effective and efficientA great pleasure to work withWith appointment it is very efficient and saves time as a lot of paperwork are done aheadA pleasure to work with the manager. I drive from San Rafael to San Francisco just because of relationships with the manager
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August 2021 by rabbit
I like this branch, they are very courteous and helpful. Parking is easyMy branch on Irving is temporarily closed for about a year now, so I go to Stonetown branch
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July 2021 by Thomas A.
In this day and age, Citibank in Stonestown is as good as it's ever going to get. Unless your a billionaire and go to one of those private club banks, than I guess in that case service will be better. For regular people Citibank in Stonestown is a great bank, located in a very peaceful part of Stonestown, right next to my Petfood store, Petfood Express. Which is also 5 star. The People who work at Citibank Stonestown are very nice. Sure I am sure you might encounter an employee having a bad day, yet it is not like all of us are getting paid sky high salaries. You really cannot expect people to always be in a great mood, especially when you consider working in a bank is not exactly the highest pay. Overall Citibank in Stonestown is Five Star because the people do a great job for what they are paid. I would argue that people who work in the tech industry, and make lots of money could be much more friendly when you consider how much money they make each year. Ive been with Citibank in the past, have had a credit card with Citibank for over a decade. The Bank Culture of Calm, quiet, and low key really creates a calmer, and less stressful atmosphere than in other banks such as Bank of America, and Wells Fargo. For me I highly recommend Citibank, Stonestown Branch, San Francisco, California
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April 2021 by skipy
I like this branch, they are very courteous and helpful. Parking is easyMy branch on Irving is temporarily closed for about a year now, so I go to Stonetown branch
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February 2021 by Olena Zon
Irritated. (((
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November 2020 by Sara N.
I was helped by Hanady and she was so sweet and so helpful. She showed me that she really cared about me and my needs and she made me feel welcome. I didn't like the manager, Zeppur, at all. She was very rude and I did not appreciate her attitude. She should not be a manager because she is very unprofessional and disrespectful. My 5 star review is for Hanady ONLY. I will only come back to this branch if Hanady is there.
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April 2020 by William D.
Very bad service, they staff don't know how to help the customer . they only can do deposit and withdraw technical. I won't be come back . I 'm going to go another Citi bank next time . This is the unpleasant experience !!
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February 2020 by M B
Good card options and returns for savings, but their online infrastructure is complete trash. First time app setup does not work. The High-Yield account sign up hangs half-way with Chrome. Internet Explorer isn't supported by their site. Right now the phone options are so broken you cannot connect to your account, and you need to do that to even reach a real person.
