The associate was courteous and nice but she did not take care of my fathers account. He is a senior and Citibank keeps charging him $25 monthly. He is on a low fixed income. She promised that seniors get free accounts and she would fix this for him. But over a month later, he received another $25 fee. It will be a pain during covid to have to change his bank with his direct deposit. We cant get any help on chat and cant get through to the 1 800 number
November 2020 by Angel Zhao
The current service is not as good as before, especially the use of credit card is not convenient, and there are many restrictions on ATM payment. I won't apply for their credit card unless it's necessary.
