Citi

Most Recent Comments

• September 2023 by David Brewster
  I own a transport company I was written a check for $2,000 dollars I used mobile deposit because citi bank closed all locations in Texas where I live they froze my accounts and told me it was because check was fraudulent so called out police department filed felony charges against check writer they was able to prove check was not fraudulent citi bank customer service that’s in another country all the sudden was able to confirm after fifty calls even though everything was confirmed account frozen hold my money in account closing for no reason and telling me it will be 30-45 day before they will issue me a check returning my money
• August 2022 by myriam melendez
  I don't understand! All ways is close the branch in Castro, the worst bank in the world, I have to move to another Bank!!
• May 2022 by Angela H.
  If I had a choice I wouldn't even pick a star. The rating should be 0. Customer service was bad. They act like they didn't understand what you where saying and they closed my account in January but I have yet to receive my money from that account. So they are crooks to. I would never recommend this bank to anyone ever. Even management was bad. For this to be a online banking platform as well they suck big time
• March 2022 by C D.
  This review is for Anthony. A criminal was using Citibank and my personal information to try and steal my identity and scam me out of money. Although I am not a Citibank customer, Anthony took time to run an investigation to ensure my personal information had not been compromised and verified the individual indeed was a criminal trying to scam me out of money. I appreciate Anthony taking time to assist me.
• December 2021 by Ron A.
  I've been a loyal customer for 15 years and when I left the country I was charged exorbitant foreign transaction fees, when I called to remedy the situation they didn't care & didn't waive the fee. If it wasn't a 2% Cashback card and I was not international I would cancel the card instantly and they would lose a customer. I hate dealing with companies that don't care about you at all over a small fee. Please think twice about doing business with Citibank. Thumbs Down
• August 2021 by Google user
  June 1, 2021 A letter to Citibank Hello Citibank, I have been happily banking with you for the past 14 years. The last 11 in San Francisco. I belong to one of your last standing brick and mortar branches at 1399 Post St. 94109. I rarely go in as few people do now with online and ATMs. I am a humble waiter, and having to deal in cash, I will on occasion visit a teller. I recently gained a new housemate from abroad and I had him open an account with Citibank. Jesse, a new member of that branch helped us. Super nice guy. We very much enjoyed his welcoming customer service. Truth be told, it was a little refreshing for this particular branch to see a smiling face. He even told me that I would receive a $100 referral fee, which was a great (and needed) surprise. A couple of days later, my housemate tried transferring some money to me but we had trouble online and I inadvertently froze my account. I was passing that way, so I decided to stop in at my branch on Post for a quick fix. I approached you bank manager whom I had previously dealt with in the distant past. I was never very impressed with her demeanor towards me, but I always try and say hello and be polite. Her demeanor being a bit condescending and forced. I've dealt with that behavior for a long time from people. I don't dress very sophisticated. I'm used to it. This time it was a little different, though. As I was trying to explain my problem, she kept cutting me off impatiently, like not understanding that my account activity was frozen. Making me repeat myself. Made me embarrassed. I had to pull out my iPhone to show her the screen that read \"account activity locked\". Mind you, this woman knows me. She has seen me bank here for YEARS. She points to the 800 number and tells me to call. \"That's something you can do yourself.\" So I did. I came back home, called a very sweet lady who before anything, thanked me for being a good customer for 14 years. She solved my problem in no time. My housemate ended up canceling the transfer and giving me cash. So I figured I might go down to my local neighborhood branch to see if this manager could maybe help me now deposit cash money into my account. She looked beyond insulted when I asked her, and that was my intention. I'm well aware of rules prohibiting managers from handling deposits, I was making a point. It's rare to get good customer service these days, but to be made feel like a annoying inconvenience when I was having problems maneuvering an online transaction from my bank goes beyond any excuse, especially from a branch manager. What lack of empathy. What horrible example to her staff. I explained to her the basics of customer service, seeing how I have been a 30-year career server in one of the most demanding culinary destinations in the US, but I'm sure it was lost on her from her pinched and exasperated look. She finally apologized after I insisted, like pulling teeth. The true apology came from our new friend Jesse, a true professional that somehow seems to have a position beneath this \"manager\". I will continue banking with you because you all have been great through the years even though I only maintain the most basic of checking accounts that I'm lucky not to overdraw from, but I honestly think that maybe you should move someone with such contempt for humanity to corporate and promote the people that show the kind face of Citibank up front. Yours, F.
• June 2021 by Fabian Fernandez
  June 1, 2021A letter to CitibankHello Citibank,I have been happily banking with you for the past 14 years. The last 11 in San Francisco. I belong to one of your last standing brick and mortar branches at 1399 Post St. 94109. I rarely go in as few people do now with online and ATMs. I am a humble waiter, and having to deal in cash, I will on occasion visit a teller.I recently gained a new housemate from abroad and I had him open an account with Citibank. Jesse, a new member of that branch helped us. Super nice guy. We very much enjoyed his welcoming customer service. Truth be told, it was a little refreshing for this particular branch to see a smiling face. He even told me that I would receive a $100 referral fee, which was a great (and needed) surprise.A couple of days later, my housemate tried transferring some money to me but we had trouble online and I inadvertently froze my account. I was passing that way, so I decided to stop in at my branch on Post for a quick fix. I approached you bank manager whom I had previously dealt with in the distant past. I was never very impressed with her demeanor towards me, but I always try and say hello and be polite. Her demeanor being a bit condescending and forced. I've dealt with that behavior for a long time from people. I don't dress very sophisticated. I'm used to it. This time it was a little different, though.As I was trying to explain my problem, she kept cutting me off impatiently, like not understanding that my account activity was frozen. Making me repeat myself. Made me embarrassed. I had to pull out my iPhone to show her the screen that read "account activity locked". Mind you, this woman knows me. She has seen me bank here for YEARS. She points to the 800 number and tells me to call. "That's something you can do yourself."So I did. I came back home, called a very sweet lady who before anything, thanked me for being a good customer for 14 years. She solved my problem in no time.My housemate ended up canceling the transfer and giving me cash. So I figured I might go down to my local neighborhood branch to see if this manager could maybe help me now deposit cash money into my account. She looked beyond insulted when I asked her, and that was my intention. I'm well aware of rules prohibiting managers from handling deposits, I was making a point. It's rare to get good customer service these days, but to be made feel like a annoying inconvenience when I was having problems maneuvering an online transaction from my bank goes beyond any excuse, especially from a branch manager. What lack of empathy. What horrible example to her staff.I explained to her the basics of customer service, seeing how I have been a 30-year career server in one of the most demanding culinary destinations in the US, but I'm sure it was lost on her from her pinched and exasperated look. She finally apologized after I insisted, like pulling teeth. The true apology came from our new friend Jesse, a true professional that somehow seems to have a position beneath this "manager".I will continue banking with you because you all have been great through the years even though I only maintain the most basic of checking accounts that I'm lucky not to overdraw from, but I honestly think that maybe you should move someone with such contempt for humanity to corporate and promote the people that show the kind face of Citibank up front.Yours,F.
• June 2021 by Fabian F.
  A letter to Citibank Hello Citibank, I have been happily banking with you for the past 14 years. The last 11 in San Francisco. I belong to one of your last standing brick and mortar branches at 1399 Post St. 94109. I rarely go in as few people do now with online and ATMs. I am a humble waiter, and having to deal in cash, I will on occasion visit a teller. I recently gained a new housemate from abroad and I had him open an account with Citibank. Jesse, a new member of that branch helped us. Super nice guy. We very much enjoyed his welcoming customer service. Truth be told, it was a little refreshing for this particular branch to see a smiling face. He even told me that I would receive a $100 referral fee, which was a great (and needed) surprise. A couple of days later, my housemate tried transferring some money to me but we had trouble online and I inadvertently froze my account. I was passing that way, so I decided to stop in at my branch on Post for a quick fix. I approached you bank manager whom I had previously dealt with in the distant past. I was never very impressed with her demeanor towards me, but I always try and say hello and be polite. Her demeanor being a bit condescending and forced. I've dealt with that behavior for a long time from people. I don't dress very sophisticated. I'm used to it. This time it was a little different, though. As I was trying to explain my problem, she kept cutting me off impatiently, like not understanding that my account activity was frozen. Making me repeat myself. Made me embarrassed. I had to pull out my iPhone to show her the screen that read "account activity locked". Mind you, this woman knows me. She has seen me bank here for YEARS. She points to the 800 number and tells me to call. "That's something you can do yourself." So I did. I came back home, called a very sweet lady who before anything, thanked me for being a good customer for 14 years. She solved my problem in no time. My housemate ended up canceling the transfer and giving me cash. So I figured I might go down to my local neighborhood branch to see if this manager could maybe help me now deposit cash money into my account. She looked beyond insulted when I asked her, and that was my intention. I'm well aware of rules prohibiting managers from handling deposits, I was making a point. It's rare to get good customer service these days, but to be made feel like a annoying inconvenience when I was having problems maneuvering an online transaction from my bank goes beyond any excuse, especially from a branch manager. What lack of empathy. What horrible example to her staff. I explained to her the basics of customer service, seeing how I have been a 30-year career server in one of the most demanding culinary destinations in the US, but I'm sure it was lost on her from her pinched and exasperated look. She finally apologized after I insisted, like pulling teeth. The true apology came from our new friend Jesse, a true professional that somehow seems to have a position beneath this "manager". I will continue banking with you because you all have been great through the years even though I only maintain the most basic of checking accounts that I'm lucky not to overdraw from, but I honestly think that maybe you should move someone with such contempt for humanity to corporate and promote the people that show the kind face of Citibank up front. Yours, F.
• April 2021 by Speed Zero
  Great service by the tellers here
• November 2020 by Tspoon
  I agree!!! People at this bach are RUDEEE!!! They never answer their phone or just hangs up after a few rings. I opened my account on a promotion and I did not receive my full promotion funds. Never banking here again. Just go to CHASE bank.
• November 2020 by melody marks
  terrible service RUDE client service agents!
• September 2020 by Anastassia Nova
  One of the few open citibank’s in the city at the moment. Had lots of quarters!
• July 2020 by S. Y.
  This small branch on the corner of Post and Gough is to be avoided. It has the absolutely worst customer service of any bank or branch I have ever visited. Much like the patron that wrote earlier this month, I just wanted change. They will not give you change unless you have an account at their bank. Though I do not have an account with Citibank, my mom does. I told the teller that, she wanted me to go get my mom (during COVID, I am not bringing my mom to the bank. We are doing all her errands). No thank you. If you don't have an account with them, don't bother to go inside their branch; you won't find a helpful soul inside. I'm been into this branch 20+ times in 10 years as this is my mom's local branch. I can honestly say the majority of visits have not been pleasant. For a friendly, helpful and successful bank experience, walk to the Wells Fargo branch on Van Ness & California or down to the Bank of America Branch in Union Square. Super friendly people at both branches.
• June 2020 by Erlinda Gain
  Why the citibank is not open yet? Banks should be open already for the public as the restaurants are done. How we can make transactions if the bank is closed. Do the governor and the mayor think that the bankare less important? When we talk by phone to the clerks, they are not in a good mmod to listening about aur problems . Thiefs are trying to steal our money and we have to try to open another account, but is so hard if we don't talk witha clerk showing up at the same office of the bank.
• March 2020 by Stephanie Fredericks
  This branch is the worst citibank branch I have ever dealt with. First they never answer their phone. Second when you talk with them in person they give you false information. For example. You can’t open a checking account without a California ID. Not true.