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February 2024 by Amber Abbey
GREAT CUSTOMER SERVICE
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October 2023 by Steve B
Great service every time I visit. It's a pleasure doing business with Citibank.
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November 2022 by Letisha H.
I have been with Citibank for about 15 years this is the worst experience I have ever had at this branch I will not be coming back here under no circumstances very disorganized just a mess. The employees are very VERY RUDE TO THE CUSTOMERS AND THEIR OWN CO WORKERS The worst experience I have ever had please don't come here
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September 2022 by Betty L.
Came in to exchange my $20 bill for $5 bill or any combo for change. Teller said I MUST use my debit card to do so. RIDICULOUS! And I can't believe I have my mortgage with them and 3 decades of savings with them!
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June 2022 by Kathleen Wang
FYI: they only offer services to card holders. I walked in to see if they would allow for quarter exchange for dollars. It's card holders only. Would have appreciated knowing upfront instead of waiting in line
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January 2022 by Manuel A.
Citi Bank takes the academy award( or equivalent in their industry) for customer absolutely awful service, weekends for being most inconsistent, incompetent and rude but who a few of the 7-8 individuals in including " supervisor "I spoke to completely make their own rules as they go along if they don't have the answer. It's obvious, as they can never keep track of their falsifications and they sound more cheaply common every time they attempt to retract. . Not a good look, for citi , and respectively not for these individuals parents , friends and family. they must be your weakest link!? if a good work ethic makes up 35 % of a 100% of an individuals integrity and decent character reading, they had collectively all failed! Everyone I spoke with was no help, whatsoever. I feel sorry for the people that come after me that will undoubtedly be treated the same. I am on my way out the door to a Citibank branch to close my 2 accounts. You know, our society is changing rapidly. With the fiat currently in out of control and crypto currency and all of the future digital currencies likely to become mainstream, not today or tmro, but it will be hear in a flash, then where will all of your indus go? No one will use the antiquated lopsided bank institutions any longer then what will be left, a bunch of empty windows and empty safes and a lot of people whom are as empty in integrity and a good work ethic as those empty safes and money drawers! This company should be very concerned. I kid you not, this past Saturdays experience with multiple agents was collectively the worst experience I have ever had! I've been on wart 50 years, that's sad.
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December 2021 by Tomás Moyano
The most helpful branch we visited in the city. All the staff was super helpful and made an account opening process really straightforward, with excellent customer attention from the first moment.I'll keep using this branch for my account management and any other Citibank products I may use in the future. I recommend this branch!
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December 2021 by Fabrizio Colasanto
A 5-star branch! They helped me open my bank account being super patient and clearing all my doubts from the get-go. I highly recommend them!
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October 2021 by George K
Citi Bank is the worst bank in history. Customer service is appalling. Spent most of my time talking to their call centre who is located in the Philippines who cannot understand basic questions. I would recommend to bank with another bank unless you want to experience the worst service that is humanly possible!
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June 2021 by George Kominakis
Citi Bank is the worst bank in history. Customer service is appalling. Spent most of my time talking to their call centre who is located in the Philippines who cannot understand basic questions. I would recommend to bank with another bank unless you want to experience the worst service that is humanly possible!
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November 2020 by JULIEN IRESON-VALOIS
My girlfriend and I had a very particular issue that required us to travel to the USA to resolve. The staff at Citibank, in particular Jennifer, welcomed us and did everything in their power to provide us with a solution that was beyond what we were even hoping for. A sincere thank you from the two of us, we are so grateful to have entered into the right branch where the staff know how to go the extra mile and do it with a smile. All the best!
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August 2020 by David S.
Ok, so there's a coin shortage right now and I needed a roll of quarters to do laundry and this Citibank is one of the few open branches. So I biked over here to find a long line for one teller. Wearing a mask like a bandit in a bank is only fun for 20 seconds, so we waited until someone else came out to help those of us in line (really to tell people to use the ATM). I got a fair set of questions waiting in line which were kinda on me with questions (do you have an account here, can you prove it and show us your account)...all kinda odd...including, we have to prioritize our business accounts so we might not be able to give you quarters. I found myself having to respond "That's not my problem, this is my bank and I need quarters for laundry." In the end they said 'ok you can get one roll of quarters'. Sure, there is a circulation disruption I get that, but after that rude interrogation I left with $10 of quarters and the thought to maybe go find another friendlier bank.
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December 2019 by B S.
I have NEVER banked somewhere that had no Notary. !
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December 2019 by Natalia Chodelski
Branch and ATM are on Kansas St next to Starbucks & branch has external ATM for after hours access. The building the bank is in has a Rhode Island address so finding it can be tricky! I love that this branch is in a convenient location for whole foods etc shopping!
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December 2019 by Bruce Scrimgeour
Stopped in but told to CALL AHEAD AND MAKE AN APPOINTMENT to have a notary. I also challenge you to find their (or any branch) phone number.
