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December 2023 by Rebecca Fang
Everyone here is so friendly and kind. Super helpful!
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July 2023 by Lana Lee
I can see why this branch has such high reviews. The couple times I've visited have felt like a seamless and happy experiences - no wait in line, quick service, and tellers were helpful and super friendly.
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December 2022 by Sunny Panjwani
Great service. Thank you for making my visit quick and easy. I was helped by Naila and she was very knowledgeable and helped me with all the different loan options.
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December 2022 by Rehana Aziz
Excellent staff, very welcoming and helpful , I would strongly recommend this branch. The manager is very friendly and I had a great experience
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December 2022 by farida nusrat
Most supportive and caring staff. I recommend you all to visit here.
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December 2022 by sadaqatali sahil
Most friendly and helpful bank.
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December 2022 by Next Explore
Amazing staff and amazing service I loved it ?
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November 2022 by Azhar Hussain
My experiences here at this 245 market st branch have always been positive! The bankers and the manager here really seem to genuinely love their jobs; they're friendly, knowledgeable and very helpful in their respective roles. Even when or if for whatever reason they've been unable to help (and that's been on a very rare occasion), they've done so with such grace and poise - and will still yet attempt to point you in the right direction. My hat is off to Naila, a kind and patient personal banker. She actually sat and listened attentively to my personal banking needs and gave me clear and sound advice about 2 weeks ago. Today (11/30/2022)I inquired her about opening a CD account with my fiancé and she made the merging of our account seems so simple yet offered me very competitive interest, will definitely come here and recommend too,couldn't say enough positive things about her! You better know your worth...thanks Naila!
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November 2022 by naveed tabasum
I had a very good experience with Naila she is very attentive and helpful . I love to go to this branch i dont hv any issue so far . I recommend this branch if you need a great service.
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June 2022 by Cherry Lam
Made an appointment to see a banker a week in advanced, showed up, no banker available whatsoever, no calls, no notifications. I guess banking isn't competitive in sf to care.
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February 2022 by Kai Hanai
I have never see any workers of citi bank such friendly and reliability. She exactly put “customer first” As a foreigner non English speaker. We did have some bad experience before! But yesterday. This lady. She paid full attention and FULL patience. Just for helping us. We do truly appreciate what she done for us yesterday. U will just hear from her “no problem” and keep smiling.Her name is Ama Gebreyes. We were walking into the right bank!
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February 2020 by lan limbo
impatient banker once they know you just consult rather than opening an account, don't go here
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December 2019 by Joanna T.
This former branch is a Citigold cardmember bank and lounge. The Relationship manager that I met PJ is terrific. He really made my day by being a very good listener. I hope to see him either here or in my neighborhood branch. The lounge has water, tea and coffee for CG members. How nice!!
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July 2019 by R Barnacity
Bad customer experience.
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June 2019 by Gemma C.
As one of the main branch in FiDi, 10:30am there is not even one banker in the branch. I went to get a wire transfer and account downgrade. There's only one person at front desk that cannot perform any of the transaction. What are these bankers doing everyday, barely customers go to branches nowadays so they don't even show up anymore? I had to go to another branch on California and another branch on Kearny to be able to find one banker that's available. I don't understand why the old banking system has not been replaced yet.