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November 2023 by Mikael Yemane
I’ve been told the wrong information over the phone and in person. Had to visit multiple times to resolve IRA rollover issues. Choose any other bank for wealth management to avoid the headaches from working with CitiBank!
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November 2023 by Mikael
I’ve been told the wrong information over the phone and in person. Had to visit multiple times to resolve IRA rollover issues. Choose any other bank for wealth management to avoid the headaches from working with CitiBank!
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May 2023 by Joe Hooker
Citi sends unsolicited mail all the time.
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October 2022 by Daniel Matoušek
Closed on Saturdays in 2022
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May 2022 by Ryan Hayward
Branch managers completely ghosted me on setting up some important changes for my account, after i’d spent a bunch of time providing them with paperwork. They don’t respond to emails or calls. Bizarre.
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May 2022 by Beaner B.
I called the Thank You Points number and got cut off two times. When I called back I got a really rude person that I could not understand and the connection was horrible.
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April 2022 by Joe C.
I've been with this bank for over 20 years and mostly happy with all aspects of my banking and savings needs. My complaints are simple, not enough access in terms of ATMs and branches in San Francisco. I pass 2 Wells Fargo, a Bank of the West and Chase Bank, all before I get to their branch where their only ATM is located. Second; I bought my mortgage through Citi but now it's held by a subsidiary where I don't feel the personal connection that I did when it was at Citi.
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March 2022 by J H.
As I write this Citibank is slow-walking its exit from Russia. Other U.S. companies have moved more quickly to get out. No business from me until they have stopped all business in Russia.
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December 2021 by Lynn Wang
Scariest thing happened I got a scam call from this branch number about a fraudulent charge on my Citi account. I almost gave my info away. Please look out and be aware of it! I tried to call this branch to alert them this is happening but couldn’t get through to talk to someone.
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October 2021 by Roy H.
The management just plain sucks. I was try them out before moving all my money to citi but the failed in customer service. I just closed my account and will remain with Wells Fargo
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October 2021 by TimYeh
Good service
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August 2021 by James W.
Run from Citibank. The employees are great, but the company doesn't care about it's longtime customers. They closed all the branches near my business. I have to drive 25 minutes to get to a branch. They blocked my account for 7 days over, because I deposited a check that I didn't know was expired. All they care about is profit.
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April 2021 by Kristen T.
Don't ever get a store credit card that deals with citi national bank even if ur on a monthly payment cause at the end they will just take ur card bill at the end without letting u know and they won't even send u a letter in the mail saying that they r gonna do that cause they r jerks so thanks for nothing stupid citi national bank people.
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September 2020 by Diane K.
There was this D0UCHE who answered my 1800 call in requesting a change of my mailing address.. he was being a total DOUCHE when I smiled after he repeated my current address - I was smiling because I felt I was abt to get this t@sk done.. but he did NOT feel I was an angry enough b**** for him(, I was NOT as challenging as the Scientology r*pe he jus received PRIOR 2 answer the call,) so he directed me to the fraud department..
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August 2020 by Bradley H.
The service I received from the branch employees was great, helpful and friendly. Too bad corporate decided the branch wasn't important enough to keep open after COVID-19, but glad there was no safe deposit box. As far as the neighborhood is concerned, Citi, it is an essential business. I'll be looking elsewhere shortly.
