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March 2024 by C Street
Cannot get anyone on phone at 10-11 am on a weekday. Completely unacceptable
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January 2024 by Mendez
The banking went from ok to Bad. And honestly, It's always been bad. If you have a cancelled debit card, any credits/refunds to new debit card are Not Automatic. The Bank advises you that merchants are responsible to place a "Forced Credit" toward your account so that you are able to receive a bank dollar credit toward your banking account. . , otherwise you get store gift card-Despite me calling and stating this fact, the rules dont change. This should be the responsibility of the bank! Come Monday next week , i am switching back to CHASE as this big corporate is better in the smaller stuff than this garbage at SF Fire. Long term SF Resident here with nothing but buyers remorse when it comes to SF Fire Credit Union. Im Done. Chase here i come
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November 2023 by Sarah Van Velsor
The SFFCU on California is wonderful. They’re fast, kind, helpful and flexible. Whether I need financial advice, to have something notarized, or just to get quarters they can make it happen. I’d highly recommend this branch!
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November 2023 by John Charles
The best place ever to have a checking and savings account personalized service and they'll actually call you and tell you if you have an outstanding check
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September 2023 by Mary Anne Resuello
Have been a member for 30 years
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August 2023 by J. L.
I'm very disappointed with SFFCU customer service. Two faced. Before and after.Right after they set me up for an auto-deposit checking account, they started ignoring me. They never responded to me to follow through their advertised/promised interest rate.Thank goodness I haven't started auto-depositing my money, yet.I had wanted to give SFFCU a chance, as it's supposedly a heartwarming small community bank. But it turned out to be even worse than my big impersonal bank!I regretted even spending $5 membership fee and wasting several hours of my precious time going through the complicated procedures to open a brand new account.SFFCU is no good.
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July 2023 by Hamid Farhad
So great
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July 2023 by G. Louie
People rarely visit the insides of their bank or credit union anymore. Wait times rarely exceed 5 minutes to find a free teller. Safer than pulling cash out of an ATM during g business hours.
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May 2023 by Clinton Swiedom
ATM ate $100 bill and the bank employees had no recourse other than to tell me to call my bank. Unacceptable.
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April 2023 by Adam Bad Wound
After getting money from the ATM, the tellers wouldn't break it into smaller bills for me-- all I asked was to break it into smaller bills. Don't ask for any services if you are a member with another credit union, they won't care.
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March 2023 by Marge Hiner
Favorite Credit Union since the early 70’s. Thank you!
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March 2023 by Z Dough
10+ year member here. I keep getting locked out of my account and nobody has been able to tell me why. After having spoke to a dozen different Support agents, ZERO progress has been made. I used to be proud of being a member of a credit union and not one of the multinational banks but this is making me regret my choice. I seriously hope I can get access to my account soon.
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March 2023 by Frederick Kalaw
20yrs great service
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March 2023 by sig wallen
I have every account here, I have been a customer since 1999, And I am a retired SF firefighter. This home equity line “officer” Jon, refused an equity line of credit of only ($30K) and would not accept my rental unit (built in 1960) in Marin as income.I declare the income on my personal taxes! I have separate home owners insurance on it as well.I didn’t meet the “guidelines”, no phone call to discuss how to work with me, just a stupid little text.I sent him paperwork showing my tax records and the ROBOT couldn’t think outside the box!I’m disgusted with the bank, which use to have our backs as firefighters!!!!I’ve never missed a payment on anything, I pride myself in this very simple fact.I only have one truck payment and only one mortgage.Nothing else is outstanding, absolutely nothing!
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March 2023 by Diego Navarro
Worst credit union I’ve ever worked with. Avoid this at all cost. People always have an attitude when you call.
