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April 2024 by Lamb C.
I am a long-time neighbor of Cole Hardware, having been here for decades. I recently had yet another unpleasant experience with a surly staff member. A week back, i went into the store at around 1:00 p.m. to purchase a device to check my electrical wall receptacles. After wandering around the store for a while and being unable to find the device, I saw an employee, large guy, and asked for help. He informed me that he was going to lunch but would send someone over to assist me. Ten minutes later, no one had come to help me, so I found another employee, a man with stuffed animals glued to his hat. He frowned as he took me to the spot where the devices were located and picked one out to unlock. When I reached for it, he pulled back and said he would take it to the front for me. I looked at another version of the device and asked about it, to which he replied, "That one is for people who know what they are doing." He refused to let me touch the device he had picked out and instead ran to the cashier with it. I was in a hurry, I should have just walked out of the store at that point. Yesterday, I finally attempted to use the device to check my outlets. However, it was designed for three-prong outlets, while my house, built in 1880, has mostly two-prong outlets, rendering the device useless. I realize the store has a lot of theft , but there is no reason to mistreat your real customers. In 15 minutes, I can drive to the ace on Clement. They are helpful and friendly
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March 2024 by Amine C.
Fantastic service from "ANY "very helpful, professional and knowledgeable i really recommend this place
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March 2024 by Gaurav V.
Goodness me this is a terrible hardware store. The crew are reliably unhelpful, and not knowledgeable. They don't know where their own stock is, and nor do they help you. They frequently are out of stock on key items. I really hope that Progress Hardware one neighborhood over comes back. Until then, getting things directly from Amazon is way less hassle than trying to use this store.
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February 2024 by Frank W.
From 1992 to 1995, I lived around the block, and I bought lots at Cole Hardware. I moved away in 1995, then returned in 2010. My wife and I have a house about a mile and then a smidge, away from this location. That means, after a fire consumed our neighborhood go-to, Progress Hardware, this business is once again the closest place for tools and sundries. So probably I have had a half dozen keys made there and stopped in a dozen times since the start of the pandemic. It is convenient. The prices are not an outrage. The truth is, for most items, I order online. But sometimes you need to buy whatever it is right that instant, in order to use it. And it is good to have a neighborhood shop such as this. That means we have to patronize it. Their customer service is excellent. They are friendly. It's the sort of business you feel good about having around. I hope enough people continue to shop there that they thrive. We would regret it otherwise. So pick up some nuts and bolts or fertilizer.
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December 2023 by Samantha O.
Excellent service! Gabe asked me if I needed help right away and made such a huge effort to find all the things I needed. Rick was a big help to me and my fiancé as well. The cashier garret was super friendly as well as other staff I came across. This will be my new go to hardware store. Thank you for having great staff. Also, how cute is the back garden area.
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December 2023 by Kelly J.
We feel lucky to have this store as our local. The hardware literally has everything and the staff are so helpful and friendly! Each year they also have a good healthy selection of Xmas trees.
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November 2023 by Jenny K.
Usually popping in to copy keys or buy incense sticks, but several months ago I made a unique purchase. I was visiting someone who had a window blind in distress. The first time I noticed it, it was hanging off the hinge and then over time it had completely collapsed. Their "temporary solution" (pillowcase taped haphazardly on the top which never stayed on and tin foil on the bottom portion) had become not so temporary and though they seemed to not care about it, that itself made me really sad for them every time I came by. I didn't want to say anything, as it was not really my place, but couldn't help but think of solutions that could be sneakily done without anyone knowing so as not to cause embarrassment. After some research, I found that temporary stick on paper blinds exist (!) and proceeded to call every hardware store in the city to no avail. But, cole hardware eventually came through after I stopped in several times and politely inquired about them. I appreciate it. :) Though the blind I know is just paper and thus not the highest quality, the updated aesthetics and overall energy is palpable; the room instantly warmed up. All that energy shifted, for under $10. Even better , the person never noticed so it was seamless in all ways. Yay! Attached photos are comparisons of the aforementioned window blind
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November 2023 by Dmitrius R.
Their nursery and garden section is stacked. Great for small gardening projects. Got cover almost the perfect amount of cover crop seeds for 30$, might be back to grab some more soon. Friendly staff too and good selection of incense (unexpected but welcome surprise!!)
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November 2023 by W D.
Review for Marc the Locksmith! Marc was able to accommodate an emergency change of 7 locks in less than a day, and despite running really late thanks to us underestimating how many badly fitted deadbolts we had, he stayed and finished the job perfectly!! Wholeheartedly recommend him!
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October 2023 by Lindsey B.
Marc the locksmith at Cole Hardware is fantastic. He arrived within ten minutes for an after hours call when I was locked out after my deadbolt breaking. (I was lucky he was nearby!) It was an epic puzzle to get in and get it all fixed, and he was incredibly helpful, kind, and professional. Highly recommend!
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October 2023 by Macy C.
They make keys fast and cheap and they work well so no complaint there. They typically have everything I need! I feel like I'm greeted nicer on the phone rather than in person because this older white male cashier (glen or something like that), is not very cordial and always sounds impatient, rather condescending too. Everyone else is great
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July 2023 by Andrew Peterson
Always helpful and the store is well organized with lots of products in a small space
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June 2023 by Paul E.
Needed help finding a replacement screw. Ended up paying $2/screw for IKEA furniture. The employees let you know how big of a l**** you are for it too, along with being a guy needing help finding something. Good luck going here.
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June 2023 by Elizabeth Guevara
I love this place. The employees are so helpful. I can describe what I'm doing and they know just what I need! I highly recommend them!!
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June 2023 by Matt & Mia Hurn
Best hardware store in the city! Knowledgeable staff and gave just about everything you need, even those hard to find items for older home repairs. Feels good supporting a local business. Don’t forget to signup for rewards program.
