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January 2024 by C H.
If I could give this Uhaul place a negative review I would, but unfortunately there is only a one star option. BE VERY CAREFUL WHEN YOU GIVE YOUR CREDIT CARD INFORMATION TO THE EMPLOYEES AT THIS LOCATION. I HAVE HAD MY CREDIT CARD USED ON TWO SEPARATE OCCASIONS. SOMEONE USED MY CREDIT CARD TO BUY GROCERIES. I AM SURE THE MANAGER OR OWNER WILL READ THIS AND ACTUALLY DO SOMETHING ABOUT THIS. IF I HAD THE PROOF, I WOULD DEFINITELY PRESS CHARGES. Be very careful when handing over your information because they have your ID with your photo on file. I could not believe that my credit card was used without being present. They might have used it on an online safeway delivery app or something. That does not even cover the rest of the shitty experience I had there. JASMINE IS THE WORST EMPLOYEE. SHE IS SUPER RUDE AND NEEDS BETTER CUSTOMER TRAINING. Again if you could get your uhaul somewhere else, please do. I will never use bayshore uhaul ever again. Are you kidding me. They gave me a truck that had white smoke coming out the tail pipe for a good 10 miles. The doors did not shut all the way, as I could hear the wind as I was driving on the freeway. They really want you to do everything yourself. Basically, do everything on the app because you will probably have better customer service using AI technology.
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October 2023 by Ena K.
PSA: CRIME SCENE FOR RENTTW: MURDERI can't believe I am writing this review but this location tried to rent my roommate and I a literal MURDER truck. I received a phone call from my roommate & was left speechless. She informed me that the 20 ft uhaul they gave us had not only crime scene tape on it but dried, smeared blood on the inside of the truck. Her boyfriend opened the back door & came across the left behind crime. She checked the windshield & low and behold there is a tow number followed up by "homicide" written in chalk. She went to speak to a manager, double checking this wasn't some halloween prank/decor. Turns out they had a note in the system saying Sargent Sandy released the truck from the case. They didn't even get it cleaned before renting it out to customers! After doing some research, we come to find out the body was found TWO MONTHS PRIOR. Not only is this a biohazard, who the hell wants their mattress touching a uhaul that had a decaying body in it?! Because this was the last 20 ft truck on their lot, they came to the solution to give us a 26 ft truck for the price of a 20 ft truck with an additional $50 discount. We were told to return the truck by 4 pm, and received a phone call shortly after 4 since we were running a little behind. The audacity to rush us back after trying to give us an actual crime scene of a truck is beyond me. The fact that they even charged us for a uhaul is absolutely absurd. Thanks for the trauma uhaul!
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September 2023 by David H.
The last two times I've used trucks from this site I've been charged an extra day after I returning the truck on time.The last time I returned it a few hours early to avoid any confusion, but my emailed receipt showed I was charged an extra day.Uhaul makes it very difficult to contact customer service to get refunded.And it's not just a rouge employee. This happened a year apart and there were different employees involved. So, it's obviously policy at this location.I'll never rent from here again.
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September 2023 by Sean F.
If I could give zero stars, I would. This U-Haul location is a decrepit graveyard filled to the brim with incompetent ghouls. We made a reservation online to pick up a 10-foot van on a Saturday morning. Upon confirmation, U-Haul told us that our pickup location would be determined the evening before, Friday. We received no alert. On Saturday morning, just 30 minutes before our scheduled pickup, we received an alert that our pickup location would be in an entirely different city. We go to the pickup location in the next city over and the staff tells us that a they do not have our reservation. We showed them our confirmation email, and they said that a confirmation doesn't mean they have the truck we need, and directed us to call U-haul support because they couldn't do anything. This U-Haul location ruined a major furniture move to Yosemite on a weekend that numerous people had cleared their busy work schedules to accommodate. And they couldn't be bothered to help us rebook the equipment we needed. THIS IS A ZERO STAR REVIEW. Avoid this U-haul location - and any U-haul in general - like the plague. These bloodsuckers will drain the life force from your body with their incredible stupidity and carelessness. It's a miracle this company is still in business being run by a bunch of children with room temperature IQ.
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April 2023 by Stephen C.
Great place well organized and friendly folks! I'll be back soon to rent a trailer! Really!
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December 2022 by Klaus M.
Unfortunately I have to write U-Haul did a terrible job. A hitch was installed on my Ford Mustang by U-Haul Vallejo on September 1, 2022. When I hooked up the bike rack for the first time, I found that the hitch was completely warped and the rack wasn't easy to install. So I made a new appointment with Uhaul for September 13th in San Francisco. Manager Adelia looked into the issue and was willing to make an exchange. She has ordered a new hitch that should arrive in the shop on October 11th, 2022. I then arranged an assembly appointment with UHaul San Francisco. When I arrived at the agreed time there was no new hitch. A second appointment was made for November 9, 2022. When I got to the shop at 1575 Bayshore Blvd San Francisco there was no mechanic there. When asked, I was able to speak to the manager and she promised that the fitter Alejandro Chavez would repair the car. When I got back to the shop the car wasn't ready. The fitter Alejandro Chavez informed me that he could NOT make an exchange as the bolts were too tight. I then went to KSH Automotive and Kirill and his team solved the problem immediately.
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November 2022 by Jazrel O.
I only gave 1 star bc there was one guy who was extremely helpful. The woman named Wendy at the front counter was not helpful at all and even laughed at my mom when she was asking her for assistance. There is such a lack of professionalism. They had to call a manager over for assistance and she even tried to get loud with my mom. Something needs to be done about the lack of professionalism. My mom was there since 9am and didn't get done until 11:40. I know sometimes we need a U-haul but this was by far the worst experience at a U-haul we have ever had!
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September 2022 by Brian C.
My unit was destroyed by the roaches and rats in the property, they ate my couch, books, pictures, bedframe, air conditioner I told management and the manager Brian told me it was my problem. Also their insurance covers nothing. its a waste of money, they said it was a act of god that all the units on the fir4st floor had roaches' and rats. Go anywhere else.
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July 2022 by Christina J.
The WORST!! I mean WORST workers here! BE WARE! There are other companies besides I haul...we arrived at 7p.m on the dot for our reservation, they were closed! All the workers were working including the manger. The manger said they don't rent trucks past 7p.m but our confirmation said be there at 7p.m. They wouldn't help us, we tried to exit and a husky truck was blocking the exit the worker said "we are closed" I asked where is the exit? He said this one but we are closed. After 5mins of us going back n fourth with a employee he FINALLY moved his truck to let us out! I couldn't believe it, he was trying to keep us hostage or something. I have never expected this type of behavior from a manager of uhaul! THE WORST EMPLOYEES EVER
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February 2022 by Mark K.
This is the least helpful U-Haul one can find. They lack any professionalism.The general manager is a THUG! They lack any type of customer service.I have reported them to cooperate as a failed franchiseDo not go here, you will be very sorry
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December 2020 by Tim G.
U-Haul is conveniently located ~1 mile from my house so getting a truck rental is no problem, even during the pandemic on a Monday morning. I had to haul a chest freezer from Home Depot and I had no way to get that to fit into my passenger vehicle without tipping it over or doing some very risky roof mount that may or may not work.I booked a rental online literally on the day of. The process was very streamlined because I had provided all my details electronically before dropping by. There was no wait to get a truck and I was given a rental right away on the lot. For a truck rental you'll get a Silverado and it had plenty of power to haul anything you need. I got the keys and was on my way with my electronic rental agreement. My advice here is to make sure you document every nook and cranny on the truck as you will be held liable for anything and everything if you're not careful. Previous damage to the truck was already marked with a repair sticker and it just requires you to reconfirm they still exist. Any new damage that is not already documented requires you to take a photo to append to the rental agreement. I like to take copious photos and I suggest that you do the same in order to release yourself of liability if you don't get the full coverage insurance. If this is too much work or you have doubts about whether or not your automobile coverage will pay for damages (most do not cover rental trucks) then it's $25 to cover the truck for any dents, dings, scratches, and even fender benders. Returning the rental was also quick as I dropped off the keys and made my way back home. I like to take copious photos for documentation purposes so make sure you also get the mileage and fuel level before you leave in case you get dinged for not returning it with the original fuel level. The return area is on a slight downhill slant so if you get the truck back it will show a fuel level lower than what you had and you will automatically be charged with a EZ fuel fee if you're not careful. I had to send a fuel receipt in order to clear this up and was promptly refunded by customer service.