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February 2024 by Alex Sosa
Scam. They will bait and switch you, telling you a price and then when it comes time to pay somehow it's double. Not to mention upselling during the entire process.They have some scam set up with insurance as well where the insurance only covers $28 for prescription lenses and you have to pay Costco the rest, because "that's the cost of the cheapest lenses" which the person admitted they literally don't even allow you to buy anymore. The actual 'cheapest' ones are at least $30 more.
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February 2024 by christine you
Walked in, and they said 30 min behind. No updates given after 30 min. Wait till 50 min late and ask for an update. Lady is just texting away on her cell. Lady says another hour. I was like really??? That would be 1 hour and 50 min behind. She was like I dunno could be another 30 and goes right back to texting. I was like so you really have no idea how long. She was like nope, back to texting. I asked what time the appointment of the person currently working with him was. She was like 11:00 (10 min before mine). I was like how long do you expect these appointments to be? She was like 20 min. Back to texting. I ask, why are you scheduling me at 11:10 when you expect appointments to take 20 minutes? She was like no idea, back to texting. Yea..... not coming back here. They're not going to miss me though they are way overbooked. If you want something convenient at Costco and can wait hours for subpar service, sure. But if your time is valuable, forget this place.
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January 2024 by christine y.
Walked in, and they said 30 min behind. No updates given after 30 min. Wait till 50 min late and ask for an update. Lady is just texting away on her cell. Lady says another hour. I was like really??? That would be 1 hour and 50 min behind. She was like I dunno could be another 30 and goes right back to texting. I was like so you really have no idea how long. She was like nope, back to texting. I asked what time the appointment of the person currently working with him was. She was like 11:00 (10 min before mine). I was like how long do you expect these appointments to be? She was like 20 min. Back to texting. I ask, why are you scheduling me at 11:10 when you expect appointments to take 20 minutes? She was like no idea, back to texting. Yea..... not coming back here. They're not going to miss me though they are way overbooked. If you want something convenient at Costco and can wait hours for subpar service, sure. But if your time is valuable, forget this place.
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January 2024 by Ji Yeon Lee
1/23/2024 at around 4:00 PM I called the Costco Vision Center San Francisco to make an appointment with the eye doctor. The problem was the lady who answered my call was extremely rude. They need to improve the way they train their employees.
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January 2024 by John Maimone
Arrived on time for my optometry appointment at the SF Costco (made 3 weeks in advance). There was pandemonium and chaos in that tiny office. I was told, "we'll be with you shortly.." but i left after 10 minutes because I could tell the wait would be long. Too bad because the people that sell and fit the frames are good and very efficient (and great prices).
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January 2024 by Alfredo David Sumosa
Be cautious. I’ve come here before but this time my appointment was for the next day with Dr. Woo’s office. After arriving for my scheduled appointment the lady at the desk, which I called to make the appointment, acts as if she had amnesia and she never talked to me.This is unacceptable, irresponsible and unprofessional from an grown woman. My little cousins are more mature than this individual. Last time I visit an OD at this Costco.Disappointing service by the OD office and Costco for being lax about this.
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December 2023 by mbuilds
Bad service.
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December 2023 by astro
Terrible optometrist office. The receptionist will take you out of the scheduled appointments if she can, to sneak other customers.
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April 2023 by Joyce M.
Ordered my daughter's contacts with Diego (#06) in Opticals at SF Costco. He was very patient and helpful.
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January 2023 by Roxy B.
Great value and styles for eyeglasses. Staff was friendly an contact refill was super quick.
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November 2022 by Zaza R.
I buy annually around $5,000 to $6,000 from Costco as they normally stand behind the products they sell, however, they certainly do not when it comes to eyeglasses! Buyer beware your eyeglasses are only covered with 30 days warranty and only for manufacturer defects. My eyeglasses fell from my face and one arm broke two months after purchase, consequently, I was not covered on both counts...
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April 2022 by P K.
I brought my prescription to Costco in San Francisco (my first time trying Costco Optical). Jimmy was knowledgeable and very helpful when I needed a 2nd frame for computer eyeglasses (after I chose a frame for my every day glasses). It's hard for me to find frames that fit but these frames fit perfectly. When I picked up my 2 eyeglasses, Ceira helped me. She was also friendly and helpful. I don't write reviews but felt that I should to thank these 2 for their expertise. I'll be back to Costco for sunglasses. This is my new go-to place for prescription eyeglasses.