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April 2024 by Mina Z.
My husband and I used to be regulars here but the place has gone bad. The crew was super unprofessional and unhelpful at night. One employee connected their phone on the store speakers and we can hear them texting back and forth with the sound effect. The texture of the milkshakes became more watery than before. Will not visit again.
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March 2024 by Frank Spicer
We stopped in last night for dessert. The Ube was delicious, smooth as silk and well flavored. The waffle co e was crisp and tasty. One of us had a milkshake and it was awesome and huge. The whip cream and cookies crumbled on top were a fun addition.
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March 2024 by Tyler A
As someone looking for a vegan sweet treat option, and as someone who just likes sweets in general, I was very disappointed. The place is called "CREAM", but the vegan ice cream is incredibly icy, and overly sweet, with some kind of artificial flavor. They only had mint choc chip and strawberry, both of which tasted bad.The vegan fudge cookie was okay, but when they served me my cookie sandwich the cookies were cold...I said, disappointedly, "it's not warmed up?" to which a got a cold, mean reply "yeah, we warm them up, upon request." Even though I was clearly disappointed, they didn't offer to make me another one warmed up. They also never ask me if I wanted it warmed up or anything, even though it was my first time there.The staff was rude and uninformed, and the food was bad.
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February 2024 by Chris E.
Tonight, I had some of the lamest excuse for ice cream in SF. I lazily choose closest over tried & true or fun and innovative, and I got what I deserved - boring, low quality, dreck. The central Mission location and modest price$, can't make up for disengaged, low-energy staff, serving puny portions of flavorless, freezer-burned glop. Oh, with an optional puck of cardboard, poorly masquerading as a fresh baked cookie. Save the calories and the $, or better yet, go a little further for some truly satisfying indulgence.
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February 2024 by r “rockngal” l
Cream is a great treat for the Mission District of San Francisco and when they signed up to have their goods delivered with DoorDash it was a great treat!
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February 2024 by Curtis Simpson
Terrible. New website needed. Paid online and guy would not provide order due to ownership change.
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February 2024 by Riley Brant
Don’t waste your money. I ordered online, and when I got to the store they said they had no record of my order and would not fulfill it. They still charged my credit card, so now I have to dispute that. The owner denied any responsibility for the situation and would not help us resolve the issue. Complete lack of customer service.
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February 2024 by Kayla Trindade
The website for this business took us to Mixbowl to order online and after arriving to the location, the owner refused to make the order stating they don’t have an account when the website for their business took us there. After not wanting to double pay for ice cream, we had to dispute the charge with our bank because the owner was unwilling to make us the order after paying stating it would be too large of a financial burden (3 sandwiches). They need to fix their site or take care of their customers because returning customers will not be going back.
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January 2024 by Christina W.
We recently had the pleasure of discovering "CREAM" after dining in the Mission. My daughter had chocolate ice cream in between to chocolate chip cookies. I had a brownie with vanilla bean ice cream. We both enjoyed our treats and even more, the pleasant conversation with Mohammad, the owner and our server. We will be repeat customers!
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January 2024 by michelle yu
I went on 01/20/2024 at around 7pm and the worker was very slow with his hands even though we were the only ones there. The worker was rude and condescending as well, he tried to rush us to order and he broke a cookie and got another cookie that he later dropped. He thought we weren't looking and tried to give us the cookie that he dropped until we asked for a replacement when he should've thrown it in the trash immediately but he put it back in the display case to serve to other customers. The ice cream was good but the service wasn't.
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January 2024 by Tobenna W.U
Wonderful guy served. I love the mango new cream.
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January 2024 by Erika Galavis
Five start service!!! Yummy and delicious. They have Vegan ice cream !!
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January 2024 by Lola E.
It's a very good place. I love the ice cream cookies are always fresh, but today was a very scary situation. I walked in with my granddaughter there was nobody behind the counter. There was a customer with her little son and she said oh the owner will be back he went to go make a run. Can you stay here and watch the store. That she had to go I was kinda lost for a minute there was nobody in the store so I said yeah I'll stay here. It was a scary situation if you know where creams at on 16th and Mission there's a lot of things running through my head what happens if somebody would've came in with a gunI mean I'm a little person I couldn't take them on I didn't know what to do. It was a very scary situation and it was like a good 10 to 15 minutes waiting for this guy to get back. How do you leave your shop with strangers?
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January 2024 by Winnie Park
Long lineupBut their ice cream cookies are the best!!!
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December 2023 by Fran D.
Went by yesterday at 8:00pm, was closed even though hours state they are open until 10:30.