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March 2024 by al zu
It's good for working out
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November 2023 by Rob Sullivan
Good space
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October 2023 by chris lopuck
HUGE ISSUE WITH BILLING, tread carefully - Always out of towels - and a very rude general manager named Camille Allewne who was not so understanding.
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October 2023 by Carlo Revelli
good gym, high quality equipment
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June 2023 by Andy Yankulov
Equipment’s good; gets repaired fairly quickly. Love the skylight.But the STAFF. Whyyy are you in a customer service role // sitting at a front desk when you can’t be bothered to smile or say hello to patrons? Half these folks barely acknowledge your presence as you walk in — they can’t even be bothered to scan you in, so they just leave the scanner up and play on their phone.Honestly this sounds ridiculous, I get it. But I just can’t stand folks in customer facing roles who have zero customer experience skills.
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June 2023 by Ben Hughes
Great gym with a friendly staff. I don’t use the cardio equip but the weights are good (except there are very few 5lb barbell weight lol). Friendly front desk staff. Bathrooms and showers a bit worn, but everything else relatively new
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June 2023 by Ben Clemes
Good gym. Gets a little busy early in the morning.
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March 2023 by Ben G.
Great Gym. Management is a bunch of assholes. I cancelled my membership as I had to leave the state suddenly. They didn't cancel my membership, despite sitting in front of the guy and him telling me I'm all good, and then when I call they tell me I HAVE TO be IN PERSON to cancel. No exceptions.They've charged me for 3 months now. Fuck you, assholes.
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March 2023 by Josh Mitchell
You can’t cancel the membership here, and get hit with load of random fees. Looked for 30 mins on how to cancel it, and you have to submit a support request and wait for them to approve it before you can cancel (this is hidden super deep in the site). Friends have had the same issues.
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March 2023 by Taylor K.
I love this gym ! It's always clean. The staff is very nice and accommodating. The set up is great and it never feels too crowded. No matter what time I go to the gym I always get the equipment I need. When it rains it gets a little muggy but the crack the windows. Big studio to stretch/ take classes.
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February 2023 by Eric Hiss
After their recent renovation, it seems that the new staff are not as competent as their predesossors, nor as friendly. You might see them watching videos of their phones or just chilling on one of the couches set out for patrons. It's not as clean, and they often run out stuff like towels.
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January 2023 by Jill H.
This Crunch location has gone downhill. I have heard of two members who have gotten items stolen out of lockers. They need to hire front desk staff that really make sure people are members. This is unacceptable.I miss Rob the gym ran like a well oiled machine. Now I won't use the lockers and might quit with all the complaints.
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January 2023 by Christina K.
BEWARE. There's been a recent change in management and staff in the past few months. Yesterday someone cut the locks in the women's bathroom and stole my car keys and wallet. Staff told me that this woman was signed up the day before WITHOUT any ID or form of identification. She gave the gym 2 numbers that were disconnected numbers. This is a sure tail sign that Crunch is not longer following protocol for signing up new members, nor do they care to. Another staff member admitted that another woman's wallet and keys were stolen a week before. I've been going to this gym for years and even worked here as a manager for a while myself. I have seen so many management teams come and go. This one is by far the worst. It is unfortunate that I have to give up my safe space, because a new management team came in and erased the safety and security this gym once had. When I asked for a refund from Crunch for the hundreds of dollars I spent on a trainer, the new fitness manager said he cannot refund me because my reason is "against policy", which seems odd coming from a place that doesn't follow their own policies and protocols.Be on guard with everyone you interact with at this gym. Trust me, it is nowhere near the quality and security that the gym used to be when Rob was the manager. I miss the old management.Update: As I continue to share this story around the internet, several members of the gym have come forward to say their stuff was also stolen from their lockers as well. Don't trust this gym whatsoever.
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December 2022 by Aliza Friedman
Love the classes and instructors here! Crunch is IMO the best bang for your buck because the amount of classes I take alone would cost more than the monthly membership
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November 2022 by Mo
Been to four gyms in SF in the last year, this one's the has the most maintained/ functional equipment; weight stack rails are lubed, all pins and carabineers are intact. Looks like the staff has all changed and improved as well, they're more welcoming. Most importantly, this facility is CLEAN, they have an excellent cleaning team who I see wiping ever corner, step, bench, rail and behind and under all machines. Its something that I didn't know I cared about till I resigned up with this gym. My only suggestion with this place is they can improve on equipment placement, I like to look in the mirror to improve my form. Alternative solution, get more mirrors ?
