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March 2024 by Taylor Hoyt
Used to be my favorite gym in the city but now it’s gotten way too crowded for such a small space. Not worth the price of over $100 a month for a gym built for 15 people and every single station has a queue.
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January 2024 by Simon Lu
Unprofessional Admins and Small Gym - I've been a member of this gym for a couple years. I would steer clear of this gym as the admin/operations team in this organization is highly unprofessional and disorganized. During the cancellation process, I had sent a written notice in person to the facility, called, and also emailed on multiple occasions to the support email, and was still charged for the next 3 months for various monthly memberships. Ended up having to dispute with my CC company. Never had any of these issues with the other gyms in SF (SF Fitness, 24, Equinox), so I would suggest you attend a different gym. The Equipment in this is very limiting, but the reason I stayed for the 2 years was because the location was walking distance to the place I resided.If any feedback to management, it would be to allocate some money and properly train their employees, attention to detail is VERY lacking. Not surprised this location has a bad rating.
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December 2023 by Lola Lola
They are downgraded and do not care about their members. Mr. Martinez made my first impression about this place in 2020 and I was a happy member during those few years. However, after I made a membership freeze during my school and decided to be back was like a nightmare. Their manager Kristen was very unwelcome towards me. I was so happy to be back and when I came they gave me a hard time during the check-in. Later on, I felt a different dynamic that's they are into quantity and not quality. They put their machines very close to each other. Before their members were very respectful towards each other, now they have so many guys who just ready to fight for using their machines and not be patient or find some alternative. During those 3 years I have never had any problems and it used to be my favorite gym. However, after I was mentally and physically abused by their member (some tall white guy) & very unprofessional manager Kristen I decided to cancel this membership. I would say they are the same level as 24 hours fitness at this moment, I would not suggest you to sign up for their membership. Please, avoid it!However, I would like to say that your Front desk agent - Asian young lady is very professional and kind person during those 3 years, the housekeeper- a Latino lady who is such a hardworking person, and Mr. Martinez who was nice and professional during 2 years since I was there. When they sent him to Union Square location it was a time when this location was falling apart.
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December 2023 by Shruti Ramanathan
energizing and always great vibes during classes. Major bonus to have a sauna and steam room along with all the hair accessorizing heat tools
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December 2023 by 钱思宇
One of the worst gym experience. Small and limited facility. Every time it’s either bathroom/shower has issue (without notification in booking) or booking system has issue
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September 2023 by Sandi A
Their staff is very professional and communicative. I’ve had a decent experience overall but particularly so with Caroline and Kevin.I’d recommend using the space on the cardio side or the yoga room better to accommodate more machine equipment.
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August 2023 by Allison Sands
On my very first visit to this gym, I had a maintenance man walk in on me TWICE in the women’s locker room, once while I was actually in the shower, and then a SECOND time when getting dressed in the main locker room area. When I mentioned this to the front desk and the manager on duty, she was extremely dismissive of my concerns, borderline rude, going so far as to imply that it was somehow my fault for not having an appointment to visit the gym. I understand, miscommunications happen, but a month later, I have still not heard a word from crunch, any of its management, or any sort of apology or acknowledgement about what happened. It’s a shame, because I fully intended to sign up for a membership at this visit.
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August 2023 by Vidisha Vijay
I tried Zumba class here. It’s a good cardio, the songs were really nice and steps were easy to follow. Definitely recommend if want to do cardio and incorporate new routine in your workout.
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July 2023 by Rafaela D
One of the few (if not the only) location that has a sauna. The gym itself is fine, kinda small.
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July 2023 by arma duz
I will never go here. I canceled my membership a month ago. They charged from the bank card again. The staff is rude when you ask them to help you unsubscribe the membership. They transfer the arrows to some manager’s email and there’s no way to solve the problem with her either ... Sorry guys, but it’s better not to do business like that. DISRESPECT!!!!
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July 2023 by arma d.
I will never go here. I canceled my membership a month ago. They charged from the bank card again. The staff is rude when you ask them to help you unsubscribe the membership. They transfer the arrows to some manager's email and there's no way to solve the problem with her either ... Sorry guys, but it's better not to do business like that. DISRESPECT!!!!
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June 2023 by Chloe
Love this Crunch location here in the city. Although it is small it still has all the equipment and resources you need to have a great workout. So appreciate general manager Carolyn for being so flexible as I started my full time membership from ClassPass. She made the process so smooth and really was excited to have me join!
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June 2023 by Shannon Garcia
The gym feels like a small basement. It has the basic equipment and gets the job done I suppose. However, the management there is terrible. Waited multiple days to hear back from them regarding and issue and no one called me. And when I called back days later they refused to speak me until I repeatedly asked.
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June 2023 by Ingrid
Sweet staff, picked this gym for the pool. Small but heated. You can reserve for only 30min at a time but nice to get a few laps in before work!Talk to them to get a discount on membership!
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June 2023 by Ali Honarmand
Good gym, but the front door staff are not that informed about ClassPass - not many good day pass options available otherwise.
