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November 2025 by Jennifer Wang
Worst staff service I’ve experienced
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October 2025 by Abbi
Extremely disappointed and frustrated. This gym charged me twice for my membership — which is basically fraud — and when I tried to contact them, the customer service was terrible. No one from management responded or took responsibility, and I was completely ignored for days. I finally had to call a different location, and they were the only ones who actually helped me by reaching out to corporate to start my refund.
This whole situation felt very sketchy and unprofessional. Makes me wonder how many other members are being overcharged without realizing it. Be careful with this place and check your bank statements if you’re a member.
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June 2025 by Allen Li
Last time I went there was only one usable bench near the dumbbells out of 4. Two were under maintenance and someone had moved one to a squat rack. They’ve been broken for a week. I spent 15 minutes out of my 45 minute workout waiting for a bench. Fix your equipment!!!
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April 2025 by Cristina Valencia
If you just want to work out and don’t care about the quality and atmosphere this gym is for you. This is a basic gym at a “premium” price. Most of the equipment is out dated. The recent renovation work is shoddy and you will always see a contractor “fixing” stuff. Showers and bathrooms are not well ventilated. Poor equipment layout that blocks pathways. Not to mention the poor selection of group fitness classes. This place ranks way below planet fitness. Good show!
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March 2025 by Melanie Carlson
Crunch Fitness is no doubt a 5 star gym! Rich and Agustin are incredible and very helpful!! Crunch is very clean, has a lot of equipment, and the environment is very friendly!
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March 2025 by Nan Wang
John at the front desk helped a lot. Weekend workout ftw.
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January 2025 by James Harrison
My girlfriend and I joined Crunch on Chestnut a few weeks ago, and we got a super good deal from the Sales Reps Darius & Rich. If you're thinking of joining any Crunch in SF, go to these guys, they will hook it up!!!!
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November 2024 by Manny Sarsano
Great location awesome staff.
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November 2024 by Lucia Bazan
It’s ok,nothing special but they have cool classes
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October 2024 by Abdul Dahman
I had a terrible experience at this gym and I want to make sure others are aware. The staff was incredibly rude and unhelpful when I visited. I was interested in signing up and getting a day pass, but the staff member I encountered was dismissive and showed a bad attitude. It was a weekend, so I couldn't even speak to someone from memberships. The person I spoke to took my information and then told me to leave. I have never been treated so poorly as a customer. I believe there are probably other gyms with much better staff, but this one was by far the worst I have ever encountered.
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October 2024 by Nico Heiniger
Good fitness, has all equipment. However, the price for a single entry is too much.
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September 2024 by Wayne Davis
Decent gym, terrible heavy bag.
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August 2024 by Blueprint CZE
Amazing receptionist
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July 2024 by Odin Farkas
Had an incredible experience at Crunch thanks to Justin. I’ve been traveling this summer and can say with confidence I haven’t interacted with any gym staff as helpful as Justin. Unlike staff at other gyms I’ve visited, he treated me with respect despite the fact that I’d only be in the gym for the week, as well as showing me around the facility to make sure I could take advantage of everything the location has to offer. Crunch is lucky to have people like Justin that make the first steps I take into the facility great every time.
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July 2024 by Lo ChK
Arrived at 5:30 a.m. for a day pass. Very well received, formalities which last 5 minutes. The room is really very good. Quite a lot of equipment. Towels available to all. Very clean. I recommend !
