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March 2023 by Torryne C.
Convenient location for me, friendly and helpful staff- they exceeded my expectations. Thank you Miguel!
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February 2023 by Giorgio Roma
Best rent car service ever, any country i go they gave me a good car and a good service
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February 2023 by Neil Ratliff
Excellent service, Miguel was very friendly and they even let me enter a few minutes before they opened. Great experience!
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January 2023 by Kevin V.
Great service and they have many different types of vans and moving trucks at great prices.
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November 2022 by Tracy T.
This location is pretty good. They stay busy, but you know you're going to get great care from start to finish. I came here to drop off my rental car, and they were pretty helpful. I worked with Brandon, who gave me a ride back to the dealership, and also helped me move all my contents out of the car, include two big car seats. The check out process was pretty seamless and easy. Best of all- this location will upgrade for free if there are no other vehicles of the size you have covered for Insurance or your reservation. The only downsides to this location is actually getting there (since it's between two one-way streets) and also that sometimes they are so busy and short staffed that it's hard for them to answer phone calls. But hey, that's a good problem to have. I recommend this location otherwise, and will be keeping this as a top option for all my rental car needs.
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November 2022 by Sverrir Kristjansson
I had an appointment today through my GEICO for a rental car, when I show up the manager is the one behind the desk, he is unhelpful at best, and he tells me he has no reservation in my name, and he is not aware of any collaboration with GEICO. I contacted my insurance again who confirmed that the reservation was in fact in place, and I was at the right location, the manager refuse to speak on the phone with the insurance company. GEICO put me in contact with another Enterprise location (1600 Mission St), they confirmed that my appointment was in place and ask if they could speak with the manager, but he refused again. I ended up rescheduling with the new location and everything worked out. I recommend you go to any other enterprise location.
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August 2022 by Matthew Watling
Miguel Luna at this location is great! I have rented a car from Folsom Street twice in the last few weeks and he has always been kind, courteous and professional. I also received an upgrade on my last rental which was appreciated! Will be back any time I need a rental in SF.
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August 2022 by Shreya Arora
Great service that made the car rental experience stress-free. Special thanks to Michael who was kind and professional. Will definitely be renting from this location again.
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August 2022 by Helge S
Horrible Service!The staff at this location are rude. Especially the one named Leo. He told us the car we reserved is unavailable (no cars available). He is really impolite and also unwilling to help solve the problem. Also, the Avis system is ridiculous. If they have no car available, then why does it let people reserve it and send out confirmation.
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June 2022 by Roger Jin
Called the line twice, waited on phone (with repetitive muzak message) for 10 minutes each time, both times no one picked up and line automatically closed after 10 minutes
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May 2022 by Carly Garrison
I had a really great rental experience here - staff was very helpful (especially Miguel Luna!) and made the process extremely easy, which I greatly appreciated! Will definitely come back in the future for other rentals.
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February 2022 by Ren Lee
Given other Enterprise locations (Fishermans' Wharf, airport, Richmond, or Oakland) - this location has by far the best staff. They are extremely helpful, and covers all details about the parking structure where the cars are kept, so that it is very difficult to be confused about the whole process.
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February 2022 by P.
8/25/20: I very much like the employees here. Professional & also generous. I am grateful for the car upgrades. Sometimes there's no wait. Good location . New location. I got my upgrade, so that was nice. 8/24/21: Today , I picked up my rental. 2/10/22: I returned my rental to the front, since they did not give me directions or the address of the side street return entrance. Kevin T., the manager, left & is now at their Redwood City location.
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January 2022 by Mathieu Dalle
My first experience at Enterprise was great! The staff is much nicer than in other rental companies I tried before. I rented a car with my foreign driving license and I was immediately provided with a letter for DMV to justify that I could use the vehicule for my behind-the-wheel driving test.
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August 2021 by Roxanne Butts
Mimi helped me out so much! She fixed an error I had made and made my life so much easier if I could give her stars personally, I would!
