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March 2022 by Robert E.
Something doesn't seem right about this place! I filled out a form to rent a car and waited several days for a reply. The reply finally came as a text message, they wanted several pieces of personal information, which was highly suspect. There was no introduction nothing, I blocked the number immediately. Be very wary with this bunch!
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October 2021 by Karin Howard
Excellent customer service! So accommodating
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August 2021 by STANLEY NASH
Price was too high for a weekly deal. They charge a $100 to just drop the car off at another enterprise out side the city. Isn’t enterprise one company? Guess they don’t work together. My advice don’t go get o enterprise. They don’t look out for the customers only their fees get support. ??
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August 2021 by Sergey Lytynskyi
Service is amazing, wonderful employees!
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May 2021 by Sai Surya Kiran
Enterprise is extremely bad with their service. I drove to Portland for this weekend and I had a flight tire. I drove to nearest enterprise which was a block away.As a replacement they gave me a intermediate car which was stinking bad.So I went to enterprise location on Portland airport and they offered me mini van. Which I can't accept as I need to drive 800 miles back to San Francisco. I called customer service and they asked me to give it to Portland international airport enterprise manager. He took my phone spoke something and cut the call right away and said. It's better you cancel your reservation. Like seriously.Now I lost my money and on that my vehicle is in Portland airport so extra for that. San Francisco enterprise doesn't work after 3 on weekends hence I'm screwed even more. Now I can get a refund also can't exchange to another car because of availability. Customer service I called to they don't want this headache so they cut the call between conversation. Never had issue with Alamo, Budget, national or even Avis. Enterprise sucks big time. Trust me
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May 2021 by Jonathan Teng
Quick service and friendly staff. We were visiting from Arizona in a rental which got broken into on day 1. They were able to promptly get us into another vehicle.
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April 2021 by Rameesha Williams
Don’t Go Here! Not A Good Rental Car Spot Was Able Do Via Phone And Spoke With Assistant Once Arrived They Said I Could Not Get It Because Im Not In The Same Area (Which Didn’t Make Sense At All) They Are Very Up Tight And They Look At You Funny. Honestly, Only Go To The Enterprise In Daly City Or Near Serramonte, Better Service And Better People
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March 2021 by Carrie Stone
Returned my rental to the Enterprise Car Rental location this morning and was treated very professionally and gosh... I have been a fan of Enterprise for years now, but the person I dealt with just raised the bar! I'll be back!
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November 2020 by George Washington
Deceitful, bad service, will not inform you of your entire purchase, and vindictive when you call customer service. Make sure you video tape all conversations in person and on the phone. I'm thankful I have what video I did take.Extremely unprofessional and very rude.They signed us up for 3 days. On the 3rd day we called and asked if it was okay to come in a little later in the day and extend for a week.They agreed but did not inform us (nor is it part of their policy to take deposits for extensions) that we were late (we were not) or that they were going to take our deposit.When we went to extend again for another few days the card declined because of an issue with the bank. They told us that we could come back later and extend. We fixed our account and came back to buy more time. They told us we had to return the car immediately because the card declined earlier even if it worked when we fixed the account.We had all of our things ready to visit another city so when they took the car we were stranded with our things. At first they offered us a ride to somewhere then when we got on the phone with customer service they changed their mind and gave us no time to look for our now unexpected ride before telling us to leave aggressively.
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November 2020 by Lizzy Wallin
Always get kind, efficient service here whenever I need a vehicle. Dependable and price competitive, and given its a legit rental company, my credit card can cover primary insurance unlike the new car apps I've had significant troubles with in the past.
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November 2020 by Malison1999m Mmmmm1999
They were friendly, professional and Covid19 safe. Went the facility to pick up Alamo car rental. Add Alamo sign out front only suggestion
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November 2020 by Kris Malcolm
They took our deposit for no reason. Extremely rude. Lied to us about policy and about being able to extend. Stranded us in San Francisco then offered a ride which they took back when we got on the phone with customer service. Tried to get us to leave without us having all of our things out of the car. Make sure you record everything including conversations. Walked to a different place and had the opposite experience.
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July 2020 by William A.Jones
I returned to CA and went black to Exotic Car Collection by Enterprise, they did not disappoint. Once again the service was friendly, the car was fun and I am a happy customer!
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March 2020 by David Pichkar
This location is amazing!
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January 2020 by pat mcnamar
Great place!!