-
February 2024 by malibumusic10
It was a pleasure working with Allen today. He was so helpful and patient with the problem I was having and he gave me the info I needed to solve it!
-
February 2024 by Craig Kirkpatrick
Remarkable service. The team is exceptional and I give them a strong recommendation as a long time customer. One of the tech support Alan was exceptionally helpful today..so much so I felt a need to write this review.
-
December 2023 by Sean Young
Alerted us of an outage and met with us the morning before Thanksgiving to replace their equipment that had failed.First time dealing with Fastmetrics and I'm impressed with their customer service.
-
September 2023 by damien c
Great customer service, wicked fast internet at an incredible price, and a pleasure all around from installation to maintenance and beyond!
-
July 2023 by Inayat Razzack
Fastmetrics was very responsive with an immediate issue related to outgoing email requiring reverse DNS. AT&T Fiber refused to provide reverse DNS to Fastmetrics to solve our outgoing mail problems. But Fastmetrics was quick enough to provide a router in between with their own static IP for which they configured its reverse DNS bypassing dependency on AT&T. This was done in a very swift way so all our mail issues were resolved within a 3 hours after such a short notice. The expertise of people involved in configuring and setting up the modem, IP addressses and answering questions to help us configure our internal router was crucial to getting it running in such a short period of time. They understood the problem quickly, heard us and understood the issue and its solution and had a clear plan to execute to completion. Thank you Fastmetrics!
-
May 2023 by Javier Morelos
Fastmetrics has been a tremendous resource for our in-office IT needs. Their staff has been incredible with my support-related issues and questions, especially Stefan V. I would highly recommend their services to any firm or business in the Bay Area.
-
February 2023 by Lark H
Great quality!We've been using Fastmetrics phones for more than 5 years over broadband. Fastmetrics has knowledgeable customer service via phone or email, a shout out to Ana, Stefan and Allen. They are always ready to help. The calls are always of good sound quality and the system is trouble free. There is an online portal to check voicemail, handle calls from a built-in softphone using the browser and configure other phone behaviors, such as call forwarding, simultaneous calls and more.
-
January 2023 by Kendall Trelegan
The customer service is fantastic! Stefan was so quick, creative, and helpful with solving the issues I was facing.
-
October 2022 by Roberto Mejia
I have worked with Fastmetrics multiple times at my past companies and they always go beyond their duty to make sure that service is always up to par and more. Their technicians and customer support is always a pleasure to work with. At my current company I worked with Stefan at Fastmetrics and he had to take a couple of trips at different dates to our suite because we needed to change equipment on our end and he was extremely understanding and extremely knowledgeable and supportive of all our needs. We are currently expanding our offices and we will continue to work with Fastmetrics and Stefan to provide service at our new offices.
-
February 2022 by Vinh Nguyen
My business client moved to a new location and we were in need of fast and reliable Internet service, which many providers were stumped by the new address location. I was not able to get service or the provider was not able to provide service on time. After we talked to Fastmetrics the project moved forward and high speed business internet service was installed on-time before we moved in. They stayed in touch with us and guided us through the whole process after the order was signed.
-
February 2022 by Crazy Little (CrazyLittle)
These guys are the real deal. They're fast, they're local, and they actually answer the phone. Thanks Fastmetrics! The voip phones are really great too! Thanks!
-
February 2022 by Fix Thix
Quality business ISP. Fast up and down speeds, fair price, great Bay Area support. Thanks Andreas & team.
-
February 2022 by Tania Tammekand
Very competent and trust worthy service. Will continue to recommend.
-
January 2022 by Martin Bodo
Totally UnreliableFM resold AT&T service bundled with a cheap UBNT router. The 150/150Mb service was $1100/month and totally unreliable. Cancelling the contract cost us $7450. If you are a business customer that needs a reliable connection, look elsewhere. If you need home Internet service, your local cable company is a much better bet.
-
January 2022 by work chrome
We are a growing nationwide recruitment company. For years, Fastmetrics has provided managed fiber to our different CA based offices. Uptime is excellent. The speed provided supports all of our business operations. Local customer service is super responsive. Fiber was price matched with larger business ISPs. We couldn't ask for better service in the Bay Area!
