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July 2025 by Ronak Bhatia
Lexy went above and beyond to make sure our print met specifications and worked for same day - amazing support and service
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June 2025 by Gordon Huang
Staff are inattentive.
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May 2025 by Richard Harrison
This is my favorite Fed Ex for many years, anything I needed done was done correctly and they explained how to operate the equipment so I could do lots of work easily and quickly.
The staff has taken on all challenges big and small in a courteous and professional manner.
Five stars but they deserve ten stars!
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April 2025 by Nataliia “NSH” Chernysh
Personally, I liked this office. You can make copies, print everything you need and pay for it yourself without the help of employees. If you are lucky enough to be served by Ricky, you are in luck. Great job and fast, professional, courteous service!
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December 2024 by S
Don’t go to this store. I did bring a package to refuse it and instead of filing a form and write something on it , they handled to the driver which did bring back to me . If it was not for my neighbor I did not even know that they left my package of 460 $ in the alley . When I called the Mission store he says that he did not know and shut the phone . If only people learned how to do their job.
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October 2024 by Ben Chou
The package doesn't require a signature, however, driver kept insisting that there is a signature required. After calling the support team for two days straight, the driver still insist that a signature is needed
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October 2024 by Kalina Bryant
Amazing team!!! Kirk and Riyaz helped me! I need something fixed quickly and the did the job. I highly recommend!
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September 2024 by Elma C
Starting today, I will exclusively use FedEx and will not be using UPS anymore. Here's the reason:
UPS 2-Day Delivery:
1. Delivery Cost: $14
2. Plain Envelope: $3
3. Envelope Fee: $0.50
Total: Approximately $18
FedEx 2-Day Delivery:
1. Delivery Cost: $9.75
2. Envelope: INCLUDED
3. Fees: None
Total: $9.75
It took 5 minutes to mail an Important document to Croatian consulate in LA via FedEx, customer service was amazing.
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September 2024 by s l
I recently had to return a large Casper mattress to a retail store through FedEx, and I was incredibly fortunate to receive help from Riyaz, a FedEx manager. He went above and beyond, not only assisting me with carefully packing the mattress but also staying beyond his regular working hours to ensure everything was properly handled.
Riyaz’s professionalism, patience, and commitment made the entire return process much easier and stress-free. His exceptional service truly exceeded my expectations, and I’m very grateful for his help. Thanks to Riyaz, my experience with FedEx was outstanding.
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August 2024 by Katerina Zorko
This review is for Riyaz who really went out of his way to help me on a printing job. He was very responsive via email and a please to work with in person. We had to make several attempts before I was happy with the results and he listened to my feedback and made sure we got some prints that I was happy with! Thanks a lot!
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June 2024 by Vershon Rhem
I worked in that exact location as a Production lead from 2016-2018, the Store Manager Joey and I had some great times there,We had that store almost running itself, even during the holiday rush.
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January 2024 by Chi Li
Fast and quiet
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December 2023 by Ana Rojas
Over last month I had been working with Kirk and Kristian on bids for several orders. The entire team was absolutely helpful, supportive and super responsive. I really cannot express how thankful I am for their support throughout this process as it required a lot of patience on this entire teams' side. I was just blown away by their customer service and for making sure I had the best quality prints and pricing. I would highly recommend using FedEx for printing services at this location- they were amazing to work with. HUGE THANK YOU!
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October 2023 by Lawrence-Cobalt Janssen
Wednesday, 09/06/2023 8:30 am PDTFedEx Office Store, 1400 Mission Street, San Francisco, CA 94103Date of TWO (2) STAR Counter CS Experience, Friday, 09/01/2023 late morning.Hopefully, there was FedEx - Instore Video Camera Surveillance footage, which documents this post. If there is any contradictions to my post, I will immediately change the attitude & details of this review.I am clueless and I do not understand why the other male FedEx Employee, who was behind the counter "forced me to wait approximately ten (10) Minutes" - for no reason, before he chose to help.Unfortunately - I inadvertently assumed that the friend of the young woman at the counter, who was being serviced (most graciously) by a female FedEx employee, was leaning against a counter by the Mission Street window. After several minute of waiting behind her, she finally told me that she was not on line. Hmm.The young woman at counter appeared to have a complicated transaction with many details. Not an issue at all for me to wait. The male FedEx employee was further behind the counter. He looked directly at me waiting and then went back to what his doing. Okay!?Service Problem: He just took an inordinate amount of time to acknowledge me, or even asking me - if I needed assistance with picking up a diverted package to this FedEx SF Office location.When he finally came to the counter, his attitude was anything close to being welcoming, friendly, or even having basic business cordiality customer service manners.Again, it should be well documented on the instore video surveillance camera.I just do not get this type of unnecessary low energy instore customer service. This is an unnecessary experience to have to deal with - at least SMILE!I had used this FedEx Mission Street location several times before. The previous FedEx Counter Employees were all positive and engaged. This is why this situation was such a disappointment to me.I will not be coming back to FedEx 1400 Mission Street, SF, CA. I need to find a new most customer service receptive location.I purposedly have used this FedEx "Pick-Up" location when I receive packages that are expensive. I do not feel comfortable nor OK having them sit in the lobby of my building. There have been several difficult incidents recently. Sign of the times in 2023 San Francisco!Thanks for reading this review.L-CJ
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July 2023 by community first
Only one machine and will charge you extra if you need your stuff done $2.60 so if you need one photocopy done they would charge you $$2.80 if someone is there before you. The machine had to be reset in order to work this happened after each userThe employee there sounded more like a robot than a human. Mumbling a script required by upper and Senior Management.
